Author Archive: jeberwein

Position of content in text entry boxes shift when opening Macromedia Captivate projects in Adobe Captivate 2

(TechNote) When you upgrade a project from Macromedia Captivate to Adobe Captivate 2, interactive objects such as the text entry boxes change. This can include the x,y position of the box, the font, and text size.

Opening a corrupted Adobe Captivate project

(TechNote) Your project file is corrupted and will not open.
An Adobe Captivate project file can become corrupted for any number of reasons. Listed below are the most common causes of Adobe Captivate file corruption:

* Editing a project on a network drive or network location.
* Closing Adobe Captivate improperly.
* Using an older version of Adobe Captivate (for example, Macromedia Captivate).
* Copying and pasting of objects/slides in an older version of Adobe Captivate.
* Using Adobe Captivate on a system that does not at least equal the system requirements.

Reinstall Adobe Captivate cleanly

(TechNote) You can solve various problems in Adobe Captivate by reinstalling the application.

Narration is not exported to Flash from Adobe Captivate 2

(TechNote) When you export to Flash (FLA) from Adobe Captivate 2, the recorded narration is not exported with the project.

Use network I/O logging to log operations and identify problems

(TechNote) Contribute 3.x and 4 customers who encounter any of the following problems may wish to take advantage of the new Net I/O Logging feature:

* Difficulty creating a connection
* Problems with creating or editing site files
* General Contribute performance problems

The Net I/O Logging feature allows Contribute to generate log files. These log files include detailed information about Contribute performance, including information about reading and writing files to the site(s). A review of the file may help users identify the cause of any problems when creating a connection as well as indicate any network problems.

Image size exceeded limit set when publishing to Blog

(TechNote) When you add an image to a blog, Contribute 4 displays the message, “Contribute decreased the size of the image because it exceeded the size limit set in BlogHub.csi. To change the size limit modify this file.”

FTP Server Checker

(TechNote) The FTP Server Checker enables users to diagnose problems when a connection cannot be established in Contribute using FTP. The tool checks the compatibility between the FTP server and Contribute, then generates a report to help to identify issues between the server and Contribute.

If the report does not clarify FTP compatibility problems, then send the report to Adobe for further analysis.

Contribute Frequently Asked Questions

(TechNote) Contribute Frequently Asked Questions

On2 FLV file fails to playback

(TechNote) FLV file encoded with the On2 codec imported into an Adobe Captivate 2 project fails to playback.

Flash content displays on top of all DHTML layers

(TechNote – update) A Flash movie in a layer on a DHTML page containing several layers may display above all the layers, regardless of the stacking order (“z-index”) of those layers.

By default, browsers place embedded plug-in content, such as a Flash movie or Java applet, on the topmost layer. In older browsers attempts to place a DHTML layer on top of a Flash layer would fail. Newer browsers add the ability to layer Flash content with DHTML content and in some cases the ability to use transparent backgrounds in the Flash content.