Adobe Reader for Android – Clarifications on paid services

Since our last update of Adobe Reader for Android, some of our users are complaining that Adobe Reader is no longer a free application and you need to buy subscriptions to use Adobe Reader. We would like to clarify that thats not true at all.

Adobe Reader is still “Free” and best reader to view and annotate your PDF files on Android.You only need to purchase a subscription if you want to use our file conversion tools i.e. Word to PDF or vice versa.
Also, some users are complaining that they are stuck at the screen given below :

Now, this screen would have been encountered if you had clicked on a non-PDF file. Wherein, we display the option to enroll into our ‘Convert to PDF’ service and convert the document into a PDF file.

 

convertToPdfDialogue

 

If you selected ‘Create to PDF’ in the above option, then on Adobe Reader version 11.1.1, you will be prompted by the following dialogue :

 

convertToPdfOptions

Wherein, you can proceed to enroll into ‘Convert to PDF’ service and get the document converted to PDF file, or if you wish to enroll later, you can simply choose ‘Switch Apps’, which will bring you back to the previous screen and present you other alternatives to open your document.

Note : If you pressed ‘Always’ in the first screen then you will continue to see the  ‘Convert to PDF’ screen ( on version 11.1.1 ) or Adobe PDF Pack screen (on version 11.1.0 ) whenever you click on similar kind of files.

In order to change that, please follow the following steps :

Go to system settings and select Applications Manager / Apps / Applications

Select Adobe Reader

Click on ‘Clear defaults’

This will reset the association of Adobe Reader with the given file type.

Update :  

A lot of people are commenting that they have performed the above steps (or that there is no defaults set in Adobe Reader), yet whenever they click on a file they see this screen.

We think that you might be trying to open a document for which you don’t have any supporting application installed.

And so when you have Adobe Reader installed, the system only has one app to open the document with, hence you end up with our ‘PDF Pack’ screen.

We request you to please try installing an office application, like ‘QuickOffice by Google’ –https://play.google.com/store/apps/details?id=com.quickoffice.android

For further queries please reach out to us at : adobereader-android@adobe.com

-Varun

Adobe Reader Team

21 Responses to Adobe Reader for Android – Clarifications on paid services

  1. Ruth says:

    The default button is not available to press. Is dark and I cant choose it.. What else can I do.?
    Thank you.

    • vmaini says:

      Hi Ruth,

      We think that you might be trying to open a document for which you don’t have any supporting application installed.

      And so when you have Adobe Reader installed, the system only has one app to open the document with, hence you end up with our ‘PDF Pack’ screen.

      We request you to please try installing an office application, like ‘QuickOffice by Google’ – https://play.google.com/store/apps/details?id=com.quickoffice.android

      Please let us know if the problem persists.

  2. S.Wilde says:

    Using Tesco Hudl tablet.No default set in Adobe app ,yet on trying to open attachment in e mail it still goes to PDF pack page with no escape !

    • vmaini says:

      Hi,

      We think that you might be trying to open a document for which you don’t have any supporting application installed.

      And so when you have Adobe Reader installed, the system only has one app to open the document with, hence you end up with our ‘PDF Pack’ screen.

      We request you to please try installing an office application, like ‘QuickOffice by Google’ – https://play.google.com/store/apps/details?id=com.quickoffice.android

      Please let us know if the problem persists.

  3. turki-time says:

    Good

  4. dennis says:

    Doesn’t work. cleared defaults is not set when just once is selected- still ant use wont let you

    • vmaini says:

      Hi Dennis,

      We think that you might be trying to open a document for which you don’t have any supporting application installed.

      And so when you have Adobe Reader installed, the system only has one app to open the document with, hence you end up with our ‘PDF Pack’ screen.

      We request you to please try installing an office application, like ‘QuickOffice by Google’ – https://play.google.com/store/apps/details?id=com.quickoffice.android

      Please let us know if the problem persists.

      Regards
      Adobe Reader Team

  5. Erin says:

    This didn’t work. And then I realized that what you can and can’t view has changed. It’s only free if you look at pdf documents exclusively. I used to use this all the time on my phone for school to view the documents my professors put up in addition to our lecture notes. Not very many of them use pdf. I never used to have to pay to see power point documents. I guess I’ll have to use OfficeSuite now.

    • vmaini says:

      Hi Erin,

      This is the first release where we have introduced capability to convert other formats to PDF and then view it in our application. Thus in previous versions on Android, our application never opened any other file type.

      Regards
      Adobe Reader Team

  6. tony says:

    I will repeat… THIS ACTION DOES NOT RECTIFY THE PROBLEM OF ASKING ME TO PAY!!!!!! I still cannot open my files! What is wrong with Adobe???

    • vmaini says:

      Hi Tony,

      We think that you might be trying to open a document for which you don’t have any supporting application installed.

      And so when you have Adobe Reader installed, the system only has one app to open the document with, hence you end up with our ‘PDF Pack’ screen.

      We request you to please try installing an office application, like ‘QuickOffice by Google’ – https://play.google.com/store/apps/details?id=com.quickoffice.android

      Please let us know if the problem persists.

      Regards
      Adobe Reader Team

  7. Peter Tebault says:

    You have missed the problem.

    Use case was: on the latest version. pulled up PDF in email app (not gmail app), chose Adobe Reader, one time. Got that screen. Never clicked “always”. The icon that appeared was the normal reader icon, not the new create.

    • vmaini says:

      Hi Peter,

      I request you to please check the version of Adobe Reader installed. ( System settings > Manager applications > Adobe Reader ), the behaviour you are mentioning seems related to version 11.1.0

      We have recently uploaded a new version 11.1.1 where we explicitly show the Create PDF icon instead of Adobe Reader’s.

      However even in previous version, we never showed that screen for a PDF document, we request you to please check again and confirm whether you actually clicked on a PDF or a non-PDF document to get that screen.

      Please share your findings with us at : adobereader-android@adobe.com

      Regards
      Adobe Reader Team

  8. bones 1234 says:

    Thank you very much for your descriptive information as well as providing a forum with great solutions from helpful individuals.

  9. tony says:

    Have tried this ‘solution’ many, many times, so have hundreds of thousands of people all to no avail. The default button is not enabled. Have even wiped Adobe and re-loaded again but that default button still wont be pressed! Seems you’ve got a MAJOR problem here bud that won’t go away! Thank you for taking the trouble to write back to me.
    Tony.

    • vmaini says:

      Hi Tony,

      We think that you might be trying to open a document for which you don’t have any supporting application installed.

      And so when you have Adobe Reader installed, the system only has one app to open the document with, hence you end up with our ‘PDF Pack’ screen.

      We request you to please try installing an office application, like ‘QuickOffice by Google’ – https://play.google.com/store/apps/details?id=com.quickoffice.android

      Please let us know if the problem persists.

      Regards
      Adobe Reader Team

  10. John Merrill says:

    I have only one solution…hit DELETE and find another app. Taking away
    functionality and then charging for it without telling you first is plain immoral. I will not be using Adobe Reader again.

    Oh by the way, I have CS6 for Windows and CS5 for Mac – both paid for and I don’t like the new subscription model and will not be updating until I can buy a full CD

    • vmaini says:

      Hi John,

      We would like to clarify that this is indeed the first release where we have added the capability to convert doc / ppt files to PDF and vice versa.

      We never had this functionality previously and request you to please check again.

      And if you are uninstalling the application just because of this issue, then as an alternate, you could go back to the previous version of Adobe Reader.

      Its available at : ftp://ftp.adobe.com/pub/adobe/reader/android/10.x/10.6.1/AdobeReader.apk

      Regards
      Adobe Reader Team