How to get up to date with Adobe Creative Cloud and the new Desktop App

The 2nd launch of Creative Cloud and the updates to CC went live yesterday and we are extremely proud of this release. We want you to make the most of Creative Cloud as there are many things to explore, so i thought i’d write up a quick how to of the next steps to make sure you have the full experience. The center of the Creative Cloud is the Creative Cloud Desktop Application, this is where all of your activity, application updates, Behance community activity, files and fonts (coming soon) will reside.

<– Update : 21st June 2013

“Creative Cloud Connection “preview” period is over. The Creative Cloud file sync services remain disabled and therefore Creative Cloud Connection users are unable to sync files.  When you install the Creative Cloud app it will remove Creative Cloud Connection from you machine (leaving the Creative Cloud Files folder and its content in tact).

The File Sync services are coming soon but until the service is available users can upload and access files by signing in to ”

End of update–>

But where is it and how do you get it?

There are a couple of ways to get the new and updated Creative Cloud Desktop App.

1. If you are a new user then you should download it from the Creative Cloud Website.

2. If you are an existing user are using the old Creative Cloud Connection, you should update this to the new version. If you are having problems downloading the current Adobe Application Manager, you are able to get it directly from here.

1. If you are a brand new user, the best route is to navigate via a browser to the Creative Cloud Website ( and login with your Adobe ID and password.

Screen Shot 2013-06-18 at 09.14.11


Once you have logged in, click on the download center text at the top of the screen, this screen should appear.

Screen-Shot-2013-06-18-at-07.18.41   First thing is to download the Creative Cloud Desktop App (highlighted in the screen shot below). Once this has been downloaded to your PC or your Mac then you are good to go and will see a screen similar to the following.

Screen Shot 2013-06-18 at 08.36.41

Login with your Adobe ID or you can create an Adobe ID if you don’t already have one. Once you are logged in to Creative Cloud you will see something similar to the following, you will also see a Creative Cloud logo in your toolbar (MAC) or System Tray on the PC.


The Home screen will show activity in your time line. You can see here that Photoshop CC was installed to my system. The Apps panel will show you all of the apps that you are able to download.


You can see here that Photoshop CC is already installed on my system, however there are updates available (displayed in red on the panel, as well as the Blue update next to the downloaded application). The Creative Cloud icon (in the tool bar or in the system tray) will turn blue and have a number placed next to it to notify you that there are new apps to install (see below)

Screen Shot 2013-06-18 at 09.32.19


To update the applications, click on the Red Updates button and you will be taken to the update screen where you are able to update your current applications (individually) or update them all at the same time.

Screen Shot 2013-06-18 at 10.06.41

NB. Unfortunately the File synchronisation/Folder sharing and Typekit fonts are not quite ready for shipping, but will be available soon.

2. If you are an existing user of Creative Cloud and are already using the legacy Creative Cloud Connection then you might want to update it using the Adobe Application Manager. To do this, Open the Adobe Application Manager and look for new updates, it should find the new Creative Cloud Desktop App and download it, and install it for you. Then, remove the old Creative Cloud Connection by quitting it

Screen Shot 2013-06-18 at 07.11.10

and uninstalling it from the installed programs on the PC or using the Uninstaller on the MAC.

Screen Shot 2013-06-18 at 07.14.33

Once the Creative Cloud Desktop application is installed, then you can install applications described in Point 1.



There is a load of content already there on the new apps, but more specifically here are a few that you may have missed from this blog or from my YouTube channel.

Lightroom 5 – New Features & Behance Integration

Photoshop CC – Smart Sharpen and Intelligent up-scale,  Udpate to the Pen Tool, Updates to Min/Max filters, Kuler iPhone app and Web site, Sync Settings (Via Creative Cloud), HDR in Photoshop CC and Toning in ACR, Conditional Actions, 3D, Shake Reduction, Camera RAW (ACR) 8.1,  Digital Publishing to iPad’s with Adobe DPS.

Behance  – Pro Site

If you are are not a CC subscriber and would like to be, then you are able to trial it here (navigate to Membership Plans and look for Free Trial (at the bottom of the page)). Don’t forget you don’t have to subscribe to everything, you can just get single apps on the Creative Cloud here.


We do hope you enjoy the amazing new features and  creative workflows that Creative Cloud and the new CC apps have to offer.


Update – 21st June 2013

The Adobe Application Manager is used to download the most upto date Creative Cloud Desktop App. If for some reason this isn’t updating, there is a direct link that you should be able to get the most current version from here.




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6 Responses to How to get up to date with Adobe Creative Cloud and the new Desktop App

  1. Rachelle says:

    Unfortunately I’m having issues downloading direct from the CC downloads page. Details of my problem can be found here:
    I was on the phone to someone for 30 mins whereby they took over my computer and downloaded the applications manager, so I’ve been able to download via that, but the whole idea (I thought) was to have access to the CC page and sync etc. Everytime I click on anything I get
    ‘Creative Cloud (or whichever app) is a Desktop App so you’ll want to download it on your Desktop’ which I am doing!!!
    I can’t see me staying around for too long! Probably back to CS5 for me.

  2. Jeff says:

    I have had up/down problems with Creative Cloud Desktop. First the application failed to update itself and subsequent attempts failed with error A12E1. Basically it broke itself, corrupted and would not allow access to my cc subscription. The app is the keymaster to all updates and installs. Off I went to chat with support. To get the CC desktop reinstalled required deleting folders and tmp files, so many so that I can not responsibly provide them here. Search for “Error Code: A12E1 OOBE” to get started. Here is the rub. Now Creative Cloud desktop is improperly sync’d. It thinks applications are installed when they are not. Clearly with help I have screwed up the registry of what is installed. This Cloud crap is starting to get messy. I long for the good ole days of actual CD reinstalls and clear preference folders.

  3. Peter Marks says:

    Tried to upgrade Photoshop CC, keep getting error code A12E1. Tried looking up on your customer support page but found nothing that helps.