Archive for February, 2010

Introducing Adobe Acrobat Connect Pro Mobile for iPhone

Great news, you can now attend Adobe Acrobat Connect Pro meetings using your iPhone or
iPod touch
.
We also anticipate iPad users will be able to take advantage of Connect Pro Mobile as well.
 

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Yesterday (2/24/10) Adobe announced the availability of the FREE Adobe Acrobat Connect Pro Mobile
application, which enables you to enjoy immediate access to meetings anytime, anywhere.
You can watch and listen to live presentations including real-time presenter
webcam video and screen sharing demonstrations. You can see who is in
the meeting at any given time, and collaborate with others using live
text chat. VoIP meeting audio will broadcast straight to your device
over a WiFi or 3G connection, or the meeting host may give you the
option to join a telephone conference call.

This application was developed using the Flash platform and the Packager for iPhone to publish it as a native iPhone application.
We will also be able to use the same code to deliver this application on other mobile devices when AIR for mobile devices becomes available later this year. 

Last week at Mobile World Congress, Adobe demonstrated Adobe Connect Pro on a number of devices, including Android. Click HERE for Flash Player 10.1 and AIR 2 mobile preview videos.

 

Click HERE to download the app from the iTunes store.

FEATURES:

Attend Connect Pro Meetings with integrated conference call or Voice
over IP audio. Let the meeting call you, and avoid entering cumbersome
dialing codes.

  • See who has joined the meeting, and their role (host, presenter, or attendee)

  • View presentations, PDF documents, videos, and screen sharing provided
    by the meeting organizer. Rotate, pan, and zoom to choose your personal
    ‘best view’ of shared content

  • View webcamera broadcasts from unlimited live camera feeds provided in the meeting

  • Participate in Chat conversations throughout the meeting.

  • Join meetings attended by users on virtually any computer system: Mac,
    Windows, Linux, and Solaris. Plus other mobile attendees on iPhone and
    iPod touch.

 

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Interview with Peggy Harvey – The Future of Documentation: Adobe Community Help

RJ: Peggy, thanks for agreeing to speak with me today. I’ve gotten to know you well on Twitter, but for my readers who don’t know you, please tell us about yourself.  

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Peggy: Hi RJ. Thanks for inviting me. I’m currently a full-time student, working toward my M.S. in Technical Communications at North Carolina State University. I started out as a Technical Writer in the software industry in the late ’90s, then moved into a Proposal Manager position and worked on the marketing/internal sales support side of things for several years. I wanted to get back into technical writing, though, so when I had the opportunity to go back to school a couple years ago I took it in order to catch up with the field of technical communication. I’ll be finishing my degree this fall and am looking forward to getting back into the field as a professional.


RJ: Sounds like an exciting time in your life. Something I’m really excited about is Adobe Community Help and I was glad to see that in a recent presentation you delivered on “Enabling User Interactivity” you mentioned it several times. Can you share with us more about your presentation?

Peggy: Sure. The full title of my presentation (and the 7000-word paper that went with it!) was, “Enabling User Interactivity with Documentation.” I looked at how companies use social media and Web 2.0 technologies to enable interactivity between users and documentation, including how companies are engaging users in conversation—an idea I got from Anne Gentle’s book, Conversation and Community: The Social Web for Documentation.

I defined user interactivity as the marriage of user-generated content (for example on blogs, wikis, or forums) and companies listening to and interacting with the content in some fashion. I talked about why enabling user interactivity is so important for companies today and discussed some of the issues companies need to address when it comes to user-generated content, including trust, credibility, audience, and accuracy.

I then explored how companies are enabling user interactivity and how they’re addressing the issues associated with it. I looked at three companies specifically: Microsoft, Apple, and Adobe. While Microsoft and Apple engage with users through more traditional question/answer forums, I found Adobe takes a much more encompassing (and I’d say more interactive) approach with Community Help.


RJ: I agree, there’s so much to like about Adobe Community Help, and at Adobe, we really see this as the future of delivering User Assistance and a way to bring entire communities together around our products and services.  We are also doing something similar in the Help of Adobe Technical Communication Suite 2. In a recent article you wrote, you described Community Help as the future of Documentation, can you share with us your take on what makes this new platform exciting?

Peggy: I think the future of documentation is in search.  Over the past decade companies have scaled back considerably in the amount of printed documentation they provide, partially due to cost and partially because users simply aren’t reading user manuals as much anymore. In my presentation I included a quote that said 50% of people go to Google before calling a company’s customer service department, and I think this applies to documentation as well. The reality is that people are turning to search engines to find answers to their problems.  Adobe capitalizes on this trend by providing a one-stop shopping experience for user assistance. By including both Adobe and user-generated content in the search results and incorporating a broad range of media formats, Adobe Community Help presents users with more options and a better chance of finding the exact information they need.


RJ: I agree with you in that search and user-generated content are two key trends in Technical Documentation and I’m happy to see that more people are beginning to notice that both are tightly integrated into our Adobe Community Help. Another exciting feature is the ability to add a comment to a Help topic and also rate topics from 1-5 stars. How do you think this will benefit the social aspect of Help?

Peggy: Great question. When it comes to user-generated content, trust can be a big factor. With official product documentation, you trust the content because you know where it came from. User-generated content, however, doesn’t always have that kind of credibility behind it so you can’t always be sure if the content is tested and verified or just someone’s idea that may or may not work. Comments and rating systems allow users to share their experiences with other users, making the material much more useful in the long run.

I really like that Adobe opens up comments and ratings on the product Help documentation as well. While credibility probably isn’t a factor, sometimes a topic simply isn’t able to address everything a user needs. Allowing comments provides a great way to extend the conversation about a particular topic, giving Adobe employees and other users an opportunity to clarify questions or address concerns users have about the documentation, all in the context of the documentation itself.


RJ: Excellent and I too agree that in today’s social media world all of these community-driven features are extremely important to the User Assistance experience. And because Adobe Community Help is built on Adobe AIR, we were able to incorporate commenting, ratings, auto-updating and many more features and since our Adobe applications are available for Windows and Mac, a single Community Help AIR application can be deployed across multiple platforms and soon across mobile devices, too.

In closing, I’d like to thank you for your time and your insight, and congratulations on your recent Sigma Tau Chi award from STC.

Peggy: Thank you! It’s been a pleasure talking to you about Adobe Community Help.  Adobe is really on the front lines when it comes to user assistance.  As I transition back into the professional world I’ll definitely be keeping an eye on Adobe for future innovations in this area.


Resources:

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eSeminar: Using the right tool in the Adobe Technical Communication Suite 2 for the Job

When:
Thursday, February 25, 2010 at 10am Pacific Time

Registration: Click HERE to Register

Duration: 60 minutes

tweetmeme_url = ‘http://blogs.adobe.com/rjacquez/2010/02/eseminar_using_the_right_tool.html';
tweetmeme_source = ‘rjacquez';

Login instructions:
Once you register, you will receive a confirmation e-mail, which will
include a URL for you to join the Connect Pro room the day of the
event. I will conduct a series of audio tests as participants begin to
join.

Click here to make sure your system is properly configured to participate in this Acrobat Connect Pro event.

Audio:
The audio portion for the eSeminar will be available via your computer
speakers ONLY, through Voice over IP (VoIP) and thus no phone number is
provided

Description:
The Adobe Technical Communication Suite 2 software includes 6
full-featured and tightly integrated applications, and the key to
getting the most out of the Suite is to use the right tool for the job.

In this eSeminar, we will cover each application and provide best
practices and examples for when to use all of the application together, in order to
single-source and multi-channel publish truly interactive Technical
Documentation.

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Recording: Benefits of Adobe FrameMaker for MS Word Users

Earlier this week (2/16/10) I hosted an exciting eSeminar entitled “Benefits of Adobe FrameMaker for MS Word users
and I would like to thank everyone who participated in the live event,
and for those who weren’t able to make attend, the recording is now
available.
 

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Click HERE to watch the recording of Benefits of Adobe FrameMaker for MS Word users
(duration: 01:00:32)
. Please user your Adobe ID and password to sign in.

TIP:
I typically set my desktop resolution to 1024 x 768 for best recording
results, however because I was showing apps, which require high
resolution, you will notice some distortion in the demonstration part
of the recording. Something you may want to try is to click the
“Scroll” button at the bottom left of the Connect Pro window, which
will help you zoom in closer and follow the action around the
presenter’s mouse.  To the right is what the button looks like in all
Connect Pro recordings.

I’m always interested in hearing from customers the main reasons for why they are migrating from MS Word to FrameMaker. Please share yours by leaving a comment, or by sending me a Tweet @rjacquez, or an email at rjacquez (at) adobe.com

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Incorporating Interactive 3D into Documentation

Today I started my day with a presentation where I was asked to demonstrate our 3D capabilities in Adobe Technical Communication Suite 2 and how 3D models could be incorporated in PDF-based Documentation and also in Help systems.  

tweetmeme_url = ‘http://blogs.adobe.com/rjacquez/2010/02/incorporating_interactive_3d_i.html';
tweetmeme_source = ‘rjacquez';

The positive feedback I received from the participants inspired me to post this short recording of the steps it takes to embed a SolidWorks 3D assembly in PDF via FrameMaker and in a Help systems via RoboHelp.

As always, thank you for taking the time to check out the recording and if you have any comments, leave me a message below and send me a Tweet @rjacquez.

Click HERE to watch the recording of Incorporating 3D in Technical Documentation
(duration: 00:13:50)
.

TIP:
I typically set my desktop resolution to 1024 x 768 for best recording
results, however because I was showing apps, which require high
resolution, you will notice some distortion in the demonstration part
of the recording. Something you may want to try is to click the
“Scroll” button at the bottom left of the Connect Pro window, which
will help you zoom in closer and follow the action around the
presenter’s mouse.  To the right is what the button looks like in all
Connect Pro recordings.

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My Top 10 Favorite Adobe Captivate Keyboard Shortcuts

I
have been using Adobe Captivate since it was called RoboDemo and owned by eHelp Coporation and one thing I enjoy about it, is using keyboard shortcuts
instead of the mouse whenever possible. In this recording, I’d like to
share with you my top 10 favorite keyboard shortcuts of all time.
 

tweetmeme_url = ‘http://blogs.adobe.com/rjacquez/2010/02/my_top_10_favorite_adobe_capti.html';
tweetmeme_source = ‘rjacquez';

Click HERE to watch the recording of my top 10 favorite Adobe Captivate keyboard shortcuts
(duration: 00:33:31)
.

TIP:
I typically set my desktop resolution to 1024 x 768 for best recording
results, however because I was showing apps, which require high
resolution, you will notice some distortion in the demonstration part
of the recording. Something you may want to try is to click the
“Scroll” button at the bottom left of the Connect Pro window, which
will help you zoom in closer and follow the action around the
presenter’s mouse.  To the right is what the button looks like in all
Connect Pro recordings.

If you have your own favorite keyboard shortcuts, please share with my readers by leaving a comment.

Related Posts:

 

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eSeminar: Benefits of Adobe FrameMaker for MS Word Users

NEW DATE AND TIME

When:
Tuesday, February 16, 2010 at 10am Pacific Time

Registration: Click HERE to Register

Duration: 60 minutes

tweetmeme_url = ‘http://blogs.adobe.com/rjacquez/2010/02/eseminar_benefits_of_adobe_fra.html';
tweetmeme_source = ‘rjacquez';

Login instructions:
Once you register, you will receive a confirmation e-mail, which will
include a URL for you to join the Connect Pro room the day of the
event. I will conduct a series of audio tests as participants begin to
join.

Click here to make sure your system is properly configured to participate in this Acrobat Connect Pro event.

Audio:
The audio portion for the eSeminar will be available via your computer
speakers ONLY, through Voice over IP (VoIP) and thus no phone number is
provided

Description:
Join us for this free, one hour eSeminar on the benefits of Adobe
FrameMaker for MS Word users, and learn about the functionality and
reasons why Documentation and Training authoring teams continue to
migrate to Adobe FrameMaker in order to increase productivity.

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