Posts in Category "Training Sessions"

Building Web 2.0 User Assistance with Adobe AIR and RoboHelp 8: Live eLearning session

If you have seen our new Help System in our Technical Communication Suite 2 (TCS2) products, namely Captivate 4, FrameMaker 9 and RoboHelp 8, you have probably noticed the Web 2.0 approach we took this time around by using Adobe AIR as the platform and RoboHelp 8 for authoring and publishing the Help.

This new innovative format is proving to be a big hit with our customers, the media and also with internal Adobe teams, so our entire business unit couldn’t be happier.

There’s so much to like about it and if you are like many people who really like this innovative format and the Web 2.0 benefits it provides end-users, such as the social networking aspect of posting and reading users’ comments, you are likely asking How do I create one of these AIR applications myself?

Great question indeed, and in this upcoming free, live eLearning session on "Building Web 2.0 User Assistance with Adobe AIR and RoboHelp 8," I will guide you through the entire process.

This session will be similar to the FrameMaker 9 User Interface and the Captivate 4 new features sessions I did.


Here are the specifics and what we will cover during this 90-minute live eLearning session:

When: Thursday, March 26, 2009 at 8:00am Pacific Time.  Earlier than normal to accommodate our overseas customers.

Where: http://my.adobe.acrobat.com/adobetechcommsuite/

Registration: There’s no official registration required, however in the 2 sessions I did on FM9 and CP4, I ended up with a lot more participants that I was prepared for, so please confirm your participation in one of two ways, either open and accept the MS Outlook iCalendar below, or drop me a comment through this blog letting me know you’ll attend.

Right-click here and save this MS Outlook iCalendar of the meeting on your Calendar.

Login instructions: Click the link above as early as 30 minutes before the start time, enter as Guest, type your Full Name (do not type Guest as the name) and click Enter Room.  For the audio portion of the meeting, you will need to turn on your computer speakers and adjust the volume appropriately.  I will conduct a series of audio tests as participants begin to join.

Click here to make sure your system is properly configured to participate in this eLearning session via Acrobat Connect Pro.

One more thing to do is to make sure you have the latest Flash Player installed, because the session will include practice simulations in the Flash format.  Click here to install the latest Flash Player.

Duration: 90 minutes to accommodate questions and practice simulations.

Session Description: This eLearning session will cover the following topics:

  • The ABCs of Adobe AIR and how the AIR APIs apply to Web 2.0 Online Help
  • Examples of popular Adobe AIR applications, such as eBay Desktop, FedEx Desktop, Acrobat.com and TweetDeck
  • Differences between the four output types available in RoboHelp 8, as illustrated here:
  • Building your first Adobe AIR application from RoboHelp 8
  • Understanding Adobe AIR installation, Updates and Certificates
  • Using the Adobe Help Viewer for combining multiple Help systems into a single Adobe AIR application using a .helpcfg XML file
  • Building Community-based Help systems using the Commenting feature
  • Personalizing the Help through Web links and RSS feeds
  • Including a PDF version of the Help in the Adobe AIR application
  • Understand the auto-update feature for keeping Help systems up-to-date

As always, I’m looking forward to this eLearning session and I hope to see you there!

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Adobe Captivate 4 New Features onDemand eLearning Session

By RJ Jacquez. Follow him on Twitter @rjacquez

I’m happy to report that Friday’s (03/06/09) live eLearning session on the new features in Adobe Captivate 4 went extremely well and I thank all 175 people who participated!

I copied and pasted below a few of the comments I received through the chat pod during the session, which illustrate how well-received this new version of Adobe Captivate has been.


On right-click simulation:

“YAY for right click simulation!!!”

“Right-Click is very exciting.  Main reasons I am here”

“great news!”

On single-SWF publishing:

“fantastic 1 swf”

“multiple swfs were annoying”

“i have had issues with multiple files in the past”

On the new Adobe AIR-based Help System:

“I like the community feature to get feedback from other users.”

“The context sensitive search looks very useful.”

“i like the d/l [download] as pdf”

“Like the community Comments addition”

“I definitely like the bookmarking feature”

On the included Practice Simulation:

“the simulation is really good”

“great way to keep the session interactive, I will do the same”

“excellent, I haven’t even checked email :)”

“Very cool. Thanks for incorporating practice into this session.”

“it keeps people engaged”

On Adobe Captivate Reviewer (Adobe AIR application):

“free is great”

“It would pain me to print out slides for each edit”

“This is a lot of new coolness for a $299 upgrade price”

“That will be very helpful in my company.”


Much better that what we’re using now”

“awesome!”


This will save a lot of trees”

“I LOVE THIS.  When I’m doing reviews for myself, I have to do fixes from back to front as slide numbers change as I add & delete things–now comments attached to slide itself!  Bravo!”

On the overall eLearning session:

“BTW, you’re doing a great job with the presenation…I’m learning a ton!”

“very impressed with the feature set”

“awesome, tool”

“just keeps getting better by the minute”

“Thank you very much!!  A reallt informative session.”

“Thanks so much for this.  It was very helpful.”

“Thank you very much, RJ!

“you did a great job”

“Thank you for your lessons today!

“thanks RJ we will see you again”

On Project Template

“perfect for non-technical types”

“project templates are the only reason i will use this product”

“I believe it can cut a lot of development time”

“the place holders are great”

“that’s rad”

On Variables

“This was on top of my wish list!!”

“can’t help but be useful”

On Text-to-Speech

“Excellent feature”

“Will speed up course development”

“definitely”

On Panning

“the panning will be beneficial with our systems training”

“i have been using project resize to reduce the screen size, great time saver”

“will allow a more professional production”


For those of you who couldn’t make it and asked me for the recording, please click here to launch the Getting Started with the new features in Adobe Captivate 4 session.

Incidentally, when you are watching any Acrobat Connect Pro demonstration (including the ones in this recording), something you may want to try is to click the “Scroll” button at the bottom left of the Connect Pro window, which will help you zoom in closer and follow the action around the presenter’s mouse.  To the right is what the button looks like in all Connect Pro recordings.


I hope you enjoy the recording, and please share your thoughts about the new features in adobe Captivate 4, and the interactive simulation included in the recording.  You can do so by leaving a comment below.

I have already started working on the next eLearning session, and will post more information shortly.  If you have recommendations for future eLearning sessions, please share them with me.

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Getting Started with the New Features in Adobe Captivate 4: Live eLearning session

On the heels of a very successful eLearning session I did on the new User Interface in Adobe FrameMaker 9, I’m posting information about the next live eLearning session, this time on the new features in Adobe Captivate 4.

Whether you have already purchased Captivate 4 standalone, or as part of the new eLearning Suite, or version 2 of the Technical Communication Suite, or are testing the trial version, I’m confident you will find this session worthwhile, so I look forward to seeing you there.

In Adobe Captivate 4, we added a long list of new features and I’ve gotten a ton of emails from customers asking where they can find these new features, and thus the reason for this eLearning session, to help you understand the new functionality and to learn where these new features are.

As always, no registration is required, but please keep in mind that my Connect Pro room only handles 400 people, so please log in as early as 30 minutes before the start time and the Virtual Classroom doors will close promptly at 10am PST to avoid distractions.

Here are the specifics and what we will cover during this two hour live eLearning session:

When: Friday, March 6, 2009 at 10:00am Pacific Time

Where: http://my.adobe.acrobat.com/adobelearningsolutions/

Login instructions: Please click the link above as early as 30 minutes before the start time, enter as Guest, type your Full Name and click Enter Room.  For the audio portion of the meeting, you will need to turn on your computer speakers and adjust the volume appropriately.  I will conduct a series of audio tests as participants begin to join. Click here to make sure your system is properly configured to participate in this eLearning session via Acrobat Connect Pro.

One more thing to do is to make sure you have the latest Flash Player installed, because the session will include practice simulation in the Flash format.  Click here to install the latest Flash Player.

Duration: 120 minutes to accommodate questions, but it’s likely to end before.  Right-click here and save this MS Outlook iCalendar of the meeting on your Calendar.

Session Description: This eLearning session will cover the following topics:

  • Exploring the new Splash Screen and all the new Captivate Preferences
  • Navigating the new Adobe AIR-based Online Help System
  • Understanding the new Software Simulation Recording options, and the new Panning
  • Working with the new Project Templates, Placeholders and Design Templates
  • How to link PowerPoint files dynamically, and how to change them from within Captivate 4
  • Sending Captivate 4 Projects for Review using Adobe AIR
  • Understanding the new Text-to-Speech feature for automatically converting your slide notes to speech
  • Implementing Variables and Advanced Actions into your Captivate 4 Projects and Templates
  • What are Flash Widgets and how to use the included Widgets
  • Adding a Table of Contents to your Captivate 4 projects
  • Aggregating multiple Captivate projects into a single cohesive deliverable
  • Understanding the new Expanded Output options, including publishing to .AVI and .PDF
  • Importing native Photoshop (.PSD) files and animating each Photoshop Layer individually in the Captivate timeline
  • Understanding the long list of new usability enhancements, including, right-click simulation, single-SWF publishing, inline editing of text captions, the new drawing toolbar and more…
  • Understanding the extended functionality you get in the enhanced version of Captivate 4 in the Adobe eLearning Suite

I’m looking forward to this eLearning session and I hope to see you there!

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FrameMaker 9 User Interface onDemand eLearning Session

I’m happy to report that this morning’s live eLearning session on the new user interface in Adobe FrameMaker 9 went extremely well and I thank everyone who participated!

I copied and pasted below a few of the comments I received through the chat pod during the session, which illustrate that while there may be a little getting used to the new interface, in the end it’s a really good thing.

For those of you who couldn’t make it and asked me for the recording, please click here to launch the Getting Started with the new User Interface in Adobe FrameMaker 9 session.

Incidentally, when you are watching any Acrobat Connect Pro demonstration (including the ones in this recording), something you may want to try is to click the “Scroll” button at the bottom left of the Connect Pro window, which will help you zoom in closer and follow the action around the presenter’s mouse.  To the right is what the button looks like in all Connect Pro recordings.


“Oh cool. I can reset my *custom* workspaces, too. Didn’t expect that. Like it.”

“Workspace definition is cool. Can you share common workspaces between several users, e.g. within one department, as possible in Adobe Illustrator, for example?”

“The new UI is a long overdue change for the better”

“Now that I’ve seen the demo, I really like the new UI.”

“i like the idea of not havng to  set up my UI eachi time i open Frame”

“genial idea this interface, and if you learn to work with it in one program you have tha same interface in all adobe programs, e.g. photoshop, indesign etc”

“Nice job. Love the new interface. Look forward to using the stuctured DITA in this interface.”

“Very impressed with new layout.  I think it will help learning curve as well.”

“Can’t wait to try this–I’d gotten used to the old UI and didn’t think this would make much difference, but now I know better…”

“glad UI finally changed … was created in early 90s.”

“I’m back. Very nice simulation.”

“Guided simulation great idea. I didn’t even read my tweets”

“These sessions are very much appreciated. Great job!”

“Hugely helpful, RJ. Thank you so much.”

“Thanks! a well-designed presentation”


I hope you enjoy the recording, and please share your thoughts about the new User Interface and the interactive simulations included in the recording.  You can do so by leaving a comment below.

I have already started working on the next eLearning session, and will post more information shortly.  If you have recommendations for future eLearning sessions, please share them with me.

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eLearning session on the new User Interface in Adobe FrameMaker 9

The recent launches of our Technical Communication Suite 2 and eLearning Suite have been extremely successful, and we are seeing our customers download the trials in record numbers. As more and more users purchase and begin using our Suites, it’s our hope that not only you use all the applications in the Suites and leverage the tight integration between them, but that you use them in the most efficient and effective way possible.

With this mission in mind, starting next week, I will be leading a series of free live eLearning sessions to help Technical Communicators and eLearning Professionals get started using our products as quickly and as cost effectively as possible.

In order to keep things simple, there’s no registration required, and all you need to participate is a Browser with the Flash Player installed, and a set of computer speakers. We will be using Adobe Acrobat Connect Pro and broadcasting the audio through VoIP, and taking your questions using the chat window in Connect.  Click here to make sure your system is properly configured to participate in these eLearning sessions.

Here’s the information for the first session:

Getting started with the new User Interface in Adobe FrameMaker 9

When: Thursday, February 26, 2009 at 10:00am Pacific Time

Where: http://my.adobe.acrobat.com/adobetechcommsuite/

Login instructions: Please click the link above as early as 30 minutes before the start time, enter as Guest, type your Full Name and click Enter Room.  For the audio portion of the meeting, you will need to turn on your computer speakers and adjust the volume appropriately.  I will conduct a series of audio tests as participants begin to join. Click here to make sure your system is properly configured to participate in this eLearning session.

Duration: 90 minutes to accommodate questions, but it’s likely to end before.  Right-click here and save this MS Outlook vCalendar of the meeting on your Calendar.

Session Description: FrameMaker 9 now sports the same user interface that other flagship Adobe products, such as Photoshop, Flash, Dreamweaver and inDesign have.  This means that not only can you completely customize the display and location of various pods and panels based on the types of documents and tasks you are doing, but also that you can save these settings as workspaces and reuse them in the future, without having to repeatedly rearrange them every time. 

For example, if you are designing templates or authoring unstructured documents, you can configure and save a workspace, which may include the paragraph, character and table designers, plus the paragraph and character catalogs, too.  On the other hand, when you are working with structured documents, XML or DITA files, you can configure the interface to include only the structure view, the elements catalog and the attributes pod.

Through a series of before-and-after scenarios, we will explore how the new Interface in FrameMaker 9 not only makes you be more productive than in previous versions of the product, but also opens new opportunities for working faster with features like missing fonts, graphics, cross-references, conditional text and markers. The eLearning session will also include practice lessons through Adobe Captivate simulations.

This eLearning session will cover the following topics:

  • Setting Interface Preferences
  • Understanding the new UI visibility, arrange documents and screen modes functionality
  • Before & After: working with side-heads, paragraph, character and table styles in FrameMaker 9 vs. FrameMaker 8
  • Before & After: working with Structured, XML and DITA files in FrameMaker 9 vs. FrameMaker 8
  • Before & After: inserting special characters in FrameMaker 9 vs. FrameMaker 8
  • Understanding and managing Variables, Markers, Conditional Text, Cross-references and Insets for individual files and for all opened documents at the same time in the new user interface.
  • Identifying, filtering and replacing missing fonts, missing graphics and fixing unresolved cross-references in all opened documents

I’m looking forward to this eLearning session and I hope to see you there!

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