"Thank you Adobe!"
It took me some time, but then I decided to make a special post on the subject at hand. During the recent Swiss Publishing Week, I did a few presentations on Adobe InDesign and Adobe Photoshop that ended with a Q&A session with the audience. This was a great opportunity for me to gather feedback and feature requests directly from our users. As a matter of fact, one of my presentations was about how and where InDesign gets produced; from customer feedback to product management, from the writing of specifications to coding. Nothing detailed, clearly, but enough for our users to understand that each new release is an elaborate sequence of events, and the hard work of many people.
Now here is what I wasn't expecting, in times where it's so much easier to only complain: users coming up to me, and telling me "Thank you Adobe" for making their life as creative professionals easier, for creating the tools they need, for making each version better than the previous one... And, believe it or not, this happens all over the world.