RoboHelp: Printed documentation error

The Word VBA macro version registered is incorrect. Please reinstall printed documentation.

If you encounter the above error message while trying to generate printed documentation from a RoboHTML project, change the macro security settings in Microsoft Word.

Follow these steps to change the macro security settings in Word 2007:
  1. Click the Office button > Word options > Trust Center > Trust Center Settings.
  2. Change Macro Settings to Enable all macros and then click OK.
  3. Generate printed documentation output from RoboHTML.
Peter Grainge has a useful page on his website summarizing RoboHelp print issues. Do take a look!

9 Responses

  • Thank you so much for this tip. I am a helpdesk analyst and i used this solution to help one of my Customers today. Have a great day!

  • Thanks for your comment, Jacob. I am glad that my post helped you.

  • Thank you very much for posting this. It’s nowhere in RoboHelp’s online help or Support!

  • Thank you for posting this. I was struggling with this for quite some time.
    I think you should include it in your Online Help.

  • Samartha, thanks.
    And sorry, I meant that RoboHelp should include it in their Online Help. Would make things a lot easier.

  • Since my initial install of RoboHelp I couldn’t run the Printed Documentation procedure. I would get the following error “The Word VBA macro version registered in incorrect. Please reinstall Printed Documentation”.

    Since we don’t have the permissions to alter anything in the Trust Centre I had to find another way. The fix for me was to point where the document was going to be saved to. I was defaulting to a shared drive, instead I browsed to a folder on my C: drive. It finally worked. I completed the same task a second time and that time pointed the doc to save where I wanted it (on the shared network) It worked as well.

    Did the Eagle Rock in my office. Hope this helps others!

  • Windows 10: Go to File/Options Trust Center.
    Choose Trust Center Settings and enable the Macros.
    Thanks for posting the original resource. It helped me get started.

  • Thanks for the useful tips, T Anderson and Maggie! 🙂

  • Thank you so much for posting this!

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