LiveCycle: Troubleshooting protocol for PDF Generator ES2

Jayan Kandathil has posted a really useful troubleshooting protocol for PDF Generator ES2 at the LiveCycle Product Blog. Here are the questions that Jayan suggests you consider while troubleshooting PDFG issues:

  • Is the operating system Windows?
  • Is the hardware sufficient?
  • Is the memory sufficient?
  • Is Microsoft Office installed (Windows only)?
  • Did you start Microsoft Office applications after the install and dismiss all dialogs?
  • Is Adobe Acrobat Professional 9 installed (Windows only)?
  • Is OpenOffice.org installed (Linux or Solaris only)?
  • Is the ‘Print Spooler’ service running?
  • Is the ‘Adobe PDF’ printer set as the default printer?
  • Did you start Acrobat Professional after the install and dismiss all dialogs?
  • Which Windows user’s credentials is PDF Generator running with?
  • Does the PDFGen.api file exist in the \Acrobat\plug_ins\ folder?
  • Is the System Readiness Tool happy?

For the complete blog post, visit this URL.

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