Correspondence Management: Adding custom asset action buttons

The Correspondence Management solution lets you add new actions to the Manage Assets UI for a particular asset type. The following broad steps are involved in this process:

  1. Modify the asset FML
  2. Extend the asset handler
  3. Register the modified asset handler
  4. Rebuild and redeploy the solution template

Details, including code snippets, are available here.

Adobe LiveCycle ES3 is here!

Adobe has just announced the release of LiveCycle ES3. Dave Welch, Senior Director – LiveCycle, writes about the new release on the Adobe LiveCycle Blog:

LiveCycle ES3 contains the document and data services capabilities, including electronic forms and business processes, which were formerly part of the Adobe Digital Enterprise Platform (ADEP), a brand that is being retired.

The new LiveCycle ES3 release incorporates:

  • Document services capabilities available with ADEP and the recent ADEP Document Services service pack 1
  • LiveCycle Data Services 4.6.1
  • Updates to LiveCycle Connectors for Microsoft® SharePoint® and IBM® FileNet

LiveCycle offers a number of components that help extend the value of existing back-end systems by better engaging users, streamlining processes, managing correspondence, and strengthening security. These components are:

  • Modules: Reader Extensions, Forms, Output, Digital Signatures, Rights Management, Process Management, PDF Generation
  • Tools: Workbench, Designer
  • Solutions: Correspondence Management
  • ECM Connectors: SharePoint, IBM Filenet, Documentum, IBM CM
  • Advanced Offerings: Data Services

The FAQ capturing more details about LiveCycle ES3 and ADEP is here.

Project and team hierarchy in ICR

The campaign is the highest layer in the Integrated Content Review object hierarchy. The project is the second layer in the object hierarchy and the asset is the third layer. In fact, an asset is the basic unit of work — a work item — in the Integrated Content Review workflow.

Multiple levels of project nesting are supported.

Assets are actively managed through review cycles and drive all statuses in the campaign. For example, if an asset is late, the status of the parent campaign automatically becomes red. If all the constituent assets of a campaign are on time or green, the status of the campaign is green. Therefore, the status of a campaign is derived bottom-up instead of top-down.

Team member inheritance

Teams are built in a bottom-up fashion. Team members at any level in the campaign hierarchy include team members from lower levels. In other words, a campaign includes all members of a project. A project, in turn, includes all members of the assets within it.

Additionally, at any level in the campaign, a new member can be added directly to the team list. These new members have no responsibilities towards the campaign, but they receive notifications when statuses change. They also get access to the solution interface so that they can proactively see how the campaign is progressing.

For background information, you can refer to the Integrated Content Review Solution Guide.

Setting up the ICR development environment

The Integrated Content Review solution ships with a solution interface and building blocks that you can customize as per your organization’s requirements. Before you set out to customize these components, you must first set up your development environment. Setting up the ICR development environment involves the following broad steps:

    • Set up prerequisites
    • Locate the solution interface and required dependencies
    • Understand available projects
    • Set up available projects in Flash Builder
    • Set up Java projects in Eclipse
    • Build and deploy the solution interface

For detailed information about each of these steps, refer to this PDF document (download).

Integrated Content Review solution user scenarios

The Integrated Content Review solution enables enterprises to streamline the planning, creation, review, approval, and archiving of assets used in digital marketing campaigns. The solution includes a solution interface and the Adobe Creative Suite Task List Extension for Integrated Content Review.

Using the solution interface, you can manage assets through creation, review, and approval workflows. The Creative Suite Task List extension lets creative professionals submit artifacts for review and receive comments and approval from right within Adobe Illustrator, InDesign, and Photoshop.

The infographic below captures the ICR workflow and user scenarios, together with the roles/personas involved at each step. (Click the image to view it full-size).

For descriptions of ICR roles/personas and user scenarios, see this chapter in the Integrated Content Review 10.0 Solution Guide.

For further information, you can refer to the following resources:

Getting started with Adobe Customer Experience Solutions

Adobe Customer Experience Solutions help create, manage, and deliver high-impact, personalized interactions that captivate customers and extend brand values across digital channels. Powered by the Adobe Digital Enterprise Platform (ADEP), these solutions include rich enterprise applications and friendly user interfaces.

To understand Adobe’s Customer Experience Management philosophy and roadmap, view this great interview by Ben Watson, Adobe’s principal customer experience strategist.

Ben talks about Customer Experience Solutions as being integral to the manage part of Adobe’s becoming a make, manage, and measure brand.

So ultimately, we are becoming the make, manage and measure brand, as I think about it, in the enterprise. While we are probably still best known for ‘make’, in terms of Photoshop, Illustrator – our design tools – Acrobat for making documents, Flash for making multimedia presentations on the web or for delivering and making applications, and delivering an actual interactive application. I would argue that in the web space we are pretty well known from a measuring perspective as well. The acquisition of Omniture a few years has grown into the Adobe Online Marketing Suite, and we have a strong set of tools there around, not just measurement of web activity, but now measurement of social activity analytics that are relative to the communities you might be forming at an enterprise, or also your work that you do with third party communities, like the major social networks, etc.

Here in the middle are these set of technologies that I am focused on which are ultimately the management. By management I mean web content management, business process management and rolling all of this up under the umbrella of customer experience management.

You can read the transcript of the interview here.

While you’re reading up more and getting started, here are a few other resources you’ll find helpful: