Integrated Content Review solution user scenarios

The Integrated Content Review solution enables enterprises to streamline the planning, creation, review, approval, and archiving of assets used in digital marketing campaigns. The solution includes a solution interface and the Adobe Creative Suite Task List Extension for Integrated Content Review.

Using the solution interface, you can manage assets through creation, review, and approval workflows. The Creative Suite Task List extension lets creative professionals submit artifacts for review and receive comments and approval from right within Adobe Illustrator, InDesign, and Photoshop.

The infographic below captures the ICR workflow and user scenarios, together with the roles/personas involved at each step. (Click the image to view it full-size).

For descriptions of ICR roles/personas and user scenarios, see this chapter in the Integrated Content Review 10.0 Solution Guide.

For further information, you can refer to the following resources:

Getting started with Adobe Customer Experience Solutions

Adobe Customer Experience Solutions help create, manage, and deliver high-impact, personalized interactions that captivate customers and extend brand values across digital channels. Powered by the Adobe Digital Enterprise Platform (ADEP), these solutions include rich enterprise applications and friendly user interfaces.

To understand Adobe’s Customer Experience Management philosophy and roadmap, view this great interview by Ben Watson, Adobe’s principal customer experience strategist.

Ben talks about Customer Experience Solutions as being integral to the manage part of Adobe’s becoming a make, manage, and measure brand.

So ultimately, we are becoming the make, manage and measure brand, as I think about it, in the enterprise. While we are probably still best known for ‘make’, in terms of Photoshop, Illustrator – our design tools – Acrobat for making documents, Flash for making multimedia presentations on the web or for delivering and making applications, and delivering an actual interactive application. I would argue that in the web space we are pretty well known from a measuring perspective as well. The acquisition of Omniture a few years has grown into the Adobe Online Marketing Suite, and we have a strong set of tools there around, not just measurement of web activity, but now measurement of social activity analytics that are relative to the communities you might be forming at an enterprise, or also your work that you do with third party communities, like the major social networks, etc.

Here in the middle are these set of technologies that I am focused on which are ultimately the management. By management I mean web content management, business process management and rolling all of this up under the umbrella of customer experience management.

You can read the transcript of the interview here.

While you’re reading up more and getting started, here are a few other resources you’ll find helpful:

Technical Communication Suite 3 is here!

Technical Communication Suite 3 has now gone live!

Some of the new features include:

  • Robust single sourcing and publishing to multiple devices including ePub from both FrameMaker and RoboHelp environments (TCS special versions).
  • Seamless review and collaboration.
  • Improved cross-product integration.
  • Complete suite supports scripting, thus strengthening automation workflows.
  • Improved search capability in the outputs.
  • Ability to directly link DITA files.
  • Rich multi-media support
  • And More…

For updates and helpful information, stay tuned to this blog! Visit the product page here on Adobe.com.

Download the free PDF production handbook

Creating a final, print-quality PDF from FrameMaker documents can be an involved, multi-step process. We thought it would be useful to capture all relevant considerations and steps in a single handbook that could be immediately put to use in real-world situations.

The following sections are included in this handbook:
  • Relevant scenario
  • Prerequisites
  • Important considerations
  • Equip yourself with relevant details
  • Stage 0: Prepare the content
  • Stage 1: Clean up the source
  • Stage 2: Prepare the book and create PDF
  • Stage 3: Test the PDF
  • Stage 4: Prepare the PDF for publication
  • Stage 5: Optimize the PDF in Acrobat
  • Appendix: Best practices for using conditional text
  • Appendix: Keeping track of content changes across versions in a collaborative environment
Click this link to download the handbook: pdf_handbook.pdf.

And yes, feel free to share it with your colleagues and friends!

FrameMaker: Making comments stand out

Consider this scenario: you’re working in a FrameMaker document that uses a lot of conditional tags, including the conditional tag defined for comments and editorial notes. If you need to work on incorporating comments, you can display all the conditional content in the document with the condition indicators visible. However, browsing your way through the multi-colored text to look for comments may be difficult.

Before.jpg

A simple workaround here could be applying a character tag to the comments and editorial notes in addition to the conditional formatting. This way, even when the condition indicators are hidden, the comments and editorial notes in the document stand out from the rest of the content.The screenshot below illustrates the character tag Comment-text applied to editorial notes.After.jpgFurther reading