For those that are updating their BlackBerry to the new OS, please be very patient with it.
Whether it is version v220.127.116.11 or v18.104.22.168
The process takes FOREVER to finish. Expect about an hour.
If you get the screen – “Waiting for device to restart” do not touch it, – this process takes about 30 mins. MINIMUM.
Rather, go have a coffee, then dinner, then ice cream – and it’ll be all ready to go afterwards.