Archive for August, 2011

CC User forums

 

If you are a user of Customer Experience Solutions and need any help/information about Customer Communications , Please post your queries or issues and get immediate responses from experts on CC user forums

 

 

 

 

 

 

 

 

 

 

 

Error – Server.Processing

 

At times users may encounter the below error message with Title “Error – Server.Processing” and message “An error occured while fetching configuration”.

When the above message is shown on Correspondence Management Manage Assets UI screen , It could be due to either of the following two things :

  1. Experience Server is not properly configured with a Document Server or
  2. Experience Server is unable to communicate with the configured Document Server

 

How do I check if Experience Server is properly configured with a Document Server ( Issue # 1 above )?

1. If Experience Server is running on the same machine where Document Server is run in turnkey mode [ JBoss using default ports] no additional configuration is needed to be done by user , Experience server configurations include URL to connect to Document Server running on same machine using default JBoss port

2. If Experience Server is running on a different machine than the machine that runs Document Server or If Experience Server needs to use Document Server running on JBoss using non-default port of any other supported application server like WebLogic or WebSphere then follow below steps to check the configuratio

2.1 Log on to Felix Web console http://[hostname]:[port]/system/console/bundles as admin (default admin credentials , username : admin , password:admin )

2.2 Click “Document Services Settings” Tab

2.3 Enter correct Document Server Url , username , password and Experience Server Url values and click configure

 

If Experience Server is properly configured with Document Server but still you are seeing the above Error (Issue # 2 mentioned above)

  • Then check if you are able to connect to Document Server from the machine where you are running Experience Server
  • Try to access Document Server adminui page using a browser from Experience Server  http://[hostname]:[port]/adminui

 

If you are thinking of why should we configure Experience Server with a Document Server? :-)

  • Correspondence Management needs ADEP Forms or Output running on Document Server in order to preview or submit any letter and to kick off any post-process if attached to the letter after letter submission

 

Refer to more detailed install docs on official Adobe help documentation for configuring Experience Server with Document Server.

 

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ADEP CM : Documentation

 

Adobe® Digital Enterprise Platform (ADEP) offers an integrated set of capabilities and technologies that enable organizations to create Customer Experience Management solutions.

ADEP comprises of two servers :

  1. Document Server :  All the services related to documents and process (of earlier LiveCycle) are now part of ADEP Document Server
  2. Experience Server : All Solutions (applications) and content are part of Experience Server [ Solutions like CM & ICR used Alfresco based Content Services to store all the content in earlier versions , now they use Day’s [now part of Adobe] CRX content repository to store all the content]

 

Architecture diagram :

For more information on understanding ADEP architecture refer documentation

 

 

Installation :

Installation of Experience server is as simple as a double click.

Refer to installation document for Experience Server for system requirements and installation steps and steps to configure Experience Server to work with Document server

You can watch following video for the same

 

Release Notes :

Before getting started with the ADEP CM , please spend sometime to go through Release Notes for known issues

 

API Reference Documentation :

What CM includes?
The following picture explains what CM includes :
Solution Guide :
The Correspondence Management Solution Guide provides guidelines to implement correspondence management solutions.
Developer Guide :
For developers who wants to extend the OOTB CM solution to add some new capabilities , they can go through Developer guide
Correspondence Management solution comprises of following three building blocks :
Click on above links for Technical guides of the CM building blocks

Adobe LiveCycle Rebranding

 

With the release of ADEP (Adobe Digital Enterprise Platform) Adobe is discontinuing the usage of LiveCycle brand name and will use the name of ADEP.

There are changes to various other products of LiveCycle , Here are a few :

  • Adobe Livecycle Enterprise Suite will now be called as ADEP
  • Solution Accelerators  -> Customer Experience Solutions
  • Correspondence Management Solution Accelerator -> Customer Communications Correspondence Management
  • Mosaic -> Composite Application Framework
  • Managed Review and Approval Solution Accelerator -> Integrated Content Review

If you are a customer of LiveCycle and/or Solution Accelerator(s) it is recommended to go through the FAQ

 

Customer Communications – Correspondence Management

 

What is Correspondence Management : Procedures established for systematic dispatch, receipt,filing, storage, retrieval, and disposition of communicationrecords. (source www.businessdictionary.com)

The Customer Communications Correspondence Management Solution (part of Adobe Digital Enterprise Platform ) streamlines personalized correspondence creation and management. It is an enterprise software for B2C , B2B , G2C applications. It can be used in wide array of industry sectors like BFSI and Government.

Correspondence Management Solution helps businesses & Governments meet all their correspondence management needs , both System generated correspondence like payment reminders , trade confirmations etc.,. and User Generated Correspondence like insurance policy , welcome kits etc.,.

It centralizes and manages the creation , assembly and delivery of correspondence, It helps organizations

  • Create personalized & tailored communications from predefined content to templates
  • Mitigate compliance and regulatory risk through usage of pre-approved content
  • Decrease IT dependency – Business users can create and manage correspondence templates, speeding up process significantly

 

Click here for more information on CC CM