If you are a user of Customer Experience Solutions and need any help/information about Customer Communications , Please post your queries or issues and get immediate responses from experts on CC user forums
At times users may encounter the below error message with Title “Error – Server.Processing” and message “An error occured while fetching configuration”.
When the above message is shown on Correspondence Management Manage Assets UI screen , It could be due to either of the following two things :
How do I check if Experience Server is properly configured with a Document Server ( Issue # 1 above )?
1. If Experience Server is running on the same machine where Document Server is run in turnkey mode [ JBoss using default ports] no additional configuration is needed to be done by user , Experience server configurations include URL to connect to Document Server running on same machine using default JBoss port
2. If Experience Server is running on a different machine than the machine that runs Document Server or If Experience Server needs to use Document Server running on JBoss using non-default port of any other supported application server like WebLogic or WebSphere then follow below steps to check the configuratio
2.1 Log on to Felix Web console http://[hostname]:[port]/system/console/bundles as admin (default admin credentials , username : admin , password:admin )
2.2 Click “Document Services Settings” Tab
2.3 Enter correct Document Server Url , username , password and Experience Server Url values and click configure
If Experience Server is properly configured with Document Server but still you are seeing the above Error (Issue # 2 mentioned above)
If you are thinking of why should we configure Experience Server with a Document Server? 🙂
Refer to more detailed install docs on official Adobe help documentation for configuring Experience Server with Document Server.
Adobe® Digital Enterprise Platform (ADEP) offers an integrated set of capabilities and technologies that enable organizations to create Customer Experience Management solutions.
ADEP comprises of two servers :
Architecture diagram :
For more information on understanding ADEP architecture refer documentation
Installation of Experience server is as simple as a double click.
Refer to installation document for Experience Server for system requirements and installation steps and steps to configure Experience Server to work with Document server
You can watch following video for the same
Release Notes :
Before getting started with the ADEP CM , please spend sometime to go through Release Notes for known issues
API Reference Documentation :
With the release of ADEP (Adobe Digital Enterprise Platform) Adobe is discontinuing the usage of LiveCycle brand name and will use the name of ADEP.
There are changes to various other products of LiveCycle , Here are a few :
If you are a customer of LiveCycle and/or Solution Accelerator(s) it is recommended to go through the FAQ
What is Correspondence Management : Procedures established for systematic dispatch, receipt,filing, storage, retrieval, and disposition of communicationrecords. (source www.businessdictionary.com)
The Customer Communications Correspondence Management Solution (part of Adobe Digital Enterprise Platform ) streamlines personalized correspondence creation and management. It is an enterprise software for B2C , B2B , G2C applications. It can be used in wide array of industry sectors like BFSI and Government.
Correspondence Management Solution helps businesses & Governments meet all their correspondence management needs , both System generated correspondence like payment reminders , trade confirmations etc.,. and User Generated Correspondence like insurance policy , welcome kits etc.,.
It centralizes and manages the creation , assembly and delivery of correspondence, It helps organizations