Error – Server.Processing

 

At times users may encounter the below error message with Title “Error – Server.Processing” and message “An error occured while fetching configuration”.

When the above message is shown on Correspondence Management Manage Assets UI screen , It could be due to either of the following two things :

  1. Experience Server is not properly configured with a Document Server or
  2. Experience Server is unable to communicate with the configured Document Server

 

How do I check if Experience Server is properly configured with a Document Server ( Issue # 1 above )?

1. If Experience Server is running on the same machine where Document Server is run in turnkey mode [ JBoss using default ports] no additional configuration is needed to be done by user , Experience server configurations include URL to connect to Document Server running on same machine using default JBoss port

2. If Experience Server is running on a different machine than the machine that runs Document Server or If Experience Server needs to use Document Server running on JBoss using non-default port of any other supported application server like WebLogic or WebSphere then follow below steps to check the configuratio

2.1 Log on to Felix Web console http://[hostname]:[port]/system/console/bundles as admin (default admin credentials , username : admin , password:admin )

2.2 Click “Document Services Settings” Tab

2.3 Enter correct Document Server Url , username , password and Experience Server Url values and click configure

 

If Experience Server is properly configured with Document Server but still you are seeing the above Error (Issue # 2 mentioned above)

  • Then check if you are able to connect to Document Server from the machine where you are running Experience Server
  • Try to access Document Server adminui page using a browser from Experience ServerĀ  http://[hostname]:[port]/adminui

 

If you are thinking of why should we configure Experience Server with a Document Server? :-)

  • Correspondence Management needs ADEP Forms or Output running on Document Server in order to preview or submit any letter and to kick off any post-process if attached to the letter after letter submission

 

Refer to more detailed install docs on official Adobe help documentation for configuring Experience Server with Document Server.

 

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