Posts in Category "Overview"

Customer Communications – Correspondence Management

 

What is Correspondence Management : Procedures established for systematic dispatch, receipt,filing, storage, retrieval, and disposition of communicationrecords. (source www.businessdictionary.com)

The Customer Communications Correspondence Management Solution (part of Adobe Digital Enterprise Platform ) streamlines personalized correspondence creation and management. It is an enterprise software for B2C , B2B , G2C applications. It can be used in wide array of industry sectors like BFSI and Government.

Correspondence Management Solution helps businesses & Governments meet all their correspondence management needs , both System generated correspondence like payment reminders , trade confirmations etc.,. and User Generated Correspondence like insurance policy , welcome kits etc.,.

It centralizes and manages the creation , assembly and delivery of correspondence, It helps organizations

  • Create personalized & tailored communications from predefined content to templates
  • Mitigate compliance and regulatory risk through usage of pre-approved content
  • Decrease IT dependency – Business users can create and manage correspondence templates, speeding up process significantly

 

Click here for more information on CC CM