Posts tagged "Adobe"

Correspondence Management Letter Preview Issues in Chrome and Firefox


If you are unable to preview the letter in Correspondence Management Create Correspondence UI and wondering what might have happened – this blog tries to explain the reason behind it

If you are using Chrome , you may be seeing the issue as shown in the below screen shot

Letter preview in Chrome

Chrome Preview









If you are using Firefox , you may be seeing the issue as shown in the below screen shot


Letter preview in Firefox

Letter preview in Firefox









When a letter is opened for preview the Create Correspondence UI opens and this UI is split in to two halves

On the left hand side the contents that are used in the letter are shown in the Flex UI and on the right hand side the preview of final correspondence is shown as PDF

In order to display the PDF on RHS one would need PDF plug-in in the browser that is being used.

The latest versions of modern browsers like Chrome and Firefox have their own in-built PDF Viewers

Chrome’s inbuilt PDF viewer is Chrome PDF Viewer , Latest versions of Firefox has a PDF.js plug-in which shows the PDF in html form


The PDF that is shown on the right hand side of create correspondence UI is an XFA form based PDF and the built-in PDF viewers of Chrome and Firefox do not support the preview of these PDFs

The solution to resolve this issue is to set Adobe’s Acrobat/Reader plug-in as the default plug-in to open PDF files inside the browser


Follow the below steps to set Acrobat/Reader plug-in as default plug-in to open PDFs in Chrome

1. Open Chrome browser

2. type chrome://plugins in omnibar and press Enter

3. If Chrome PDF Viewer is enabled , you should see something as below in your browser (Notice the Disable on Chrome PDF Viewer – which means it is currently enabled , user can click the link to disable it)

Chrome Plugins

Chrome Plugins







3. Disable Chrome PDF Viewer and Enable Adobe Reader PDF plug-in , after Reader plug-in is enabled you should see something as below in your browser (In this example Adobe Reader is shown but if you have Acrobat installed on your system , the Acrobat plug-in should be enabled)

Chrome Plugins

Chrome Plugins







4. Try to preview the letter again after Reader plug-in is enabled , The letter should render fine now


Letter preview

Letter preview









Follow the below steps to set Acrobat/Reader plug-in as default plug-in to open PDFs in Firefox


1. Open Firefox browser

2. type about:config  in address bar

3. type pdfjs in the browser search box

4. In the preferences, select pdfjs.disabled – the option would be enabled by default , set it to false








5. Also in the preferences , ensure that the Acrobat/Reader is selected as the application to open PDF files

6. Restart the browser


If the above steps are followed to set Acrobat or Reader PDF plug-in as the default of Chrome or Firefox then the XFA form based PDF would appear properly on the RHS of the Correspondence Management Create Correspondence UI

Letter preview

Letter preview









Note : In case if the PDF viewer is properly configured to Acrobat or Reader plug-in but if you still see issues in viewing letters there could be some other issue.


I will post a seperate blog to investigate how the letter preview issues can be debugged … stay tuned….







Create Correspondence UI view preferences


Correspondence Management create correspondence UI is split in to two columns.

LHS shows the contents that are used in the letter and RHS shows the PDF preview.

CCR view has a drop down that changes the view on left hand side to data entry view or content view based on value selected in the drop down

Create Correspondence UI

Create Correspondence UI






There is some logic that determines the default view on left hand side (Flex UI) and shows content view or data view depending specific to letter

If a letter contains only layout fields that are user fillable – default view is data entry view

If a letter contains any content (like text , condition , image and/or list ) – default view is content view

There are some customer use cases where they always want the default view to be data even if the letter has content data modules.

To enforce Create Correspondence UI to always show data entry view (by default) follow the steps mentioned below :


  • Log on to CRX DE Lite http://hostname:port/lc/crx/de/index.jsp as admin
  • Navigate to /content/cm/tbxeditor-config.xml
  • set ccr default view as DATA (default would be AUTO , change it to DATA)

<!– In Create Coorspondence UI, LHS should default to what view: DATA|CONTENT|AUTO–>


  • Click Save All
  • Repeat the above steps on all instances (author & publish)









Now for any letter preview the default view would be data entry view (data is selected in the drop down by default) but users can switch to content view by changing the value of drop down to content

some customers had a requirement to completely hide the content tab , I will blog a separate post to select the default view to data and completely hide the data/content drop down

stay tuned…

LiveCyle Quick Fixes


All the latest Quick Fixes of LiveCycle ES2 version and above will be posted regularly on Adobe website.

If you are a LiveCycle customer and encounter any issue , You may reach to QuickFixes page check if the issue is listed here

In case it is listed on the above mentioned QuickFixes page , then contact Adobe LiveCycle support team to provide specific quickfix installer

Announcing LiveCycle ES4

We are proud to announce our next and major release of LiveCycle a.k.a Adobe LiveCycle ES4 with loads and loads of new features.


Significant features include :

  1. Mobile forms support
  2. Mobile Workspace application
  3. Forms management capabilities
  4. Integration with Adobe Experience Manager
  5. Extended rights management
  6. Addition of new features in Correspondence Management
  7. Inclusion of new features that are added as CCR on previous releases which will be available for upgrade customers


For more information go to official press release of Adobe

Also watch a cool 5 minute video that showcases and explains most of the new features of LiveCycle ES4



Copy paste of text content from MS-Office applications

LiveCycle Correspondence Management solution users often use text content from MS-Office applications like Word and Excel.

The text content can be copied from MS-Office applications and pasted to Rich Text Editor of Correspondence Management.

Currently the content copying is supported but any rich text formatting applied to the text in external applications like MS-Office applciations will not be retained.


If the user copies (to clipboard) below content from MS-Word







and pastes it in CM text content area of Rich Text editor , the text would appear like







Lot of customers are asking us to provide a functionality to copy paste content from MS-Office applications that supports copying of text content along with the formatting. This is currently on the roadmap but there are no fixed timelines when this feature would be available in the product.

stay tuned …….


20 reasons to upgrade to ES3 Correspondence Management solution


First version of LiveCycle Correspondence Management solution was delivered along with LiveCycle ES2 service pack 2.

Based on the customer feedback and requirements from various existing and prospective customers lot of new features have been added and existing features have been improved in Correspondence Management solution.

If you are an existing customer of Correspondence Management but are on LiveCycle version earlier to ES3 , Here are the 20 reasons why you should consider upgrading to LiveCycle ES3 Correspondence Management.

If you are a LiveCycle ES or LiveCycle ES2 customer and considering to buy and implement Correspondence Management as well , Here are the same 20 reasons why you should consider upgrading LiveCycle as well in order to make use of latest Correspondence Management solution.


(Please click the image to enlarge it and clearly view the content)



LiveCycle ES3 Trial downloads

The trial version of latest LiveCycle release i.e LiveCycle ES3 is available to partners and customers for download at livecycle devnet downloads

The trial download includes

  1. Installer for LiveCycle ES3 & LiveCycle ES3 Data Services
  2. Development tools — Workbench & Designer
  3. Reader Extension test credential
  4. Acrobat X Pro


For more information about What’s new in LiveCycle.

LiveCycle ES3 supported platform combinations

Adobe LiveCycle ES3 is supported on around 32 platform combinations (Operating System , Application server , Database , JDBC driver , OS architecture and JDK combinations)

Turnkey install , config and deploy is supported on two Operating Systems viz Microsoft Windows 7 and Microsoft Windows Vista (for evaluation and development purposes)

Full list of supported platforms combinations is available on Adobe LiveCycle help documentation

Adobe announces release of LiveCycle Enterprise Suite 3

Adobe has announced release of Adobe® LiveCycle® Enterprise Suite 3 (ES3) software on March 13  2012. Here is the link to press release

Document and DataServices capabilities of Adobe Digital Enterprise Platform (ADEP) are not part of Adobe LiveCycle ES3

Click here to access Online help documentation for ES3 is available

A link will be provided soon with details to download a trial for those who would like to try the new features of Adobe LiveCycle.

There are lot of new features in various document services of Adobe LiveCycle ES3 and it’s Correspondence Management Solution.


Data Dictionary Best Practices

Correspondence Management DataDitionary provides a representation of the underlying data structure of a complex backend enterprise system in a simple and user-friendly manner which business users can easily understand.

In any enterprise implementation of Correspondence Management usually middle ware developers work on creation of data dictionary.

We get requests from our customers to understand the best practices for creation of DataDictionary.

The answer is try to Keep It Simple.

  1. Do not try to create a single Data Dictionary with tens of thousands of elements to cater to the needs of all the correspondences
  2. If there is a possibility to create multiple data dictionaries by logically separating the correspondences based on business units / business needs , prefer to create multiple data dictionaries.
  3. If a single complex data dictionary is created (even if there isn’t a real need) , there would be some trade-off in the form of performance for some operations like Publishing the datadictionary and preview of letters that use this data dictionary.
  4. Do not try to over complicate the data dictionary by creating too many levels down the hierachy and do not even use a DD which is completely flat.
In case of any confusion or more queries , feel free to post your queries on Adobe LiveCycle forums.