Sarthak

I am running Fireworks CS4 (Web premium suite) on Snow Leopard. About 50% of the time the program crashes on exiting (Either by using Command-Q or selecting 'Quit' from the main Fireworks menu.

This is not losing me any work but it is also a little bit disconcerting. I never observed this behaviour on Leopard.

Roger

Opening a file from an external or HD or the Desktop prompts the beach ball and permanently hangs FW.

You guys did know Snow Leopard was coming, right?

I'm sure there are more issues, but we'll start with this.

Joseph

Follow up to my previous comment, it seems to not want to open some recent files I have created. It opens files from several months back (CS4 files too) with no issue. It must be the file itself...

Sorry for the snide comments, it's a bit frustrating. I will most likely keep snow leopard on a HD until solid updates come in for SL and Adobe.

JP

Hi Joseph,

The files are crashing the application for you? Or is it prompting for some error message when opening the file?

Hi Roger,

Can you send me the crash logs for investigations? You might be sending them to us through the crash reporter but I can get some eyes to look on it quicker.

Thanks for having a look. Yes, here is a sample crash log.

Roger

Hi, I'm having a same problem. FireWorks hang on forever opening complex PNG files. I can open images but not files that have pages and complex texts layers. There is no error messages. Just spinning ball and FW become unresponsive.
I'm running latest version.

Hi Sarthak,

I'm having trouble with Fireworks CS4 since upgrading from Leopard to Snow Leopard. When I try to launch the application I get the error:

"Fireworks can not run. An internal error occurred."

On the loading splash screen this happens right after the screen says "Initializing VM." I get the error message, click okay, then Fireworks has to be Force Quit to exit.

The same issue happens for me after the Snow Leopard upgrade, as well as after I've completely uninstalled the CS4 suite and removed all traces of Adobe files and reinstalled.

Have you installed the Adobe Fireworks Cs4 update from http://www.adobe.com/support/fireworks/downloads_updaters.html ?

Thank you Roger. We will investigate the crash log.
I have removed it form your post as the length was just too long.

Fireworks Version 10.0.3.11
I have a problem on exit: the program crashes.

I have noticed that the program crashes only when I press "Quit Fireworks" button with all files opened in the program and the modal window wonders to me if I want save, cancel or don't save any file. If I close all opened files and after I press "Quit Fireworks" button all works fine without crash.

Yes, my Fireworks installation was up to date, with no further updates available whenever I checked.

I'm finding that Fireworks CS3 is crashing all over the shop in Snow Leopard. It seems to always crash after exporting a file (just to local disk) and it seems to just crash randomly whilst working away.

@Bradlay Would appreciate if you could send me some crash logs here for investigation.

Where would I find the crash log?

When Fireworks crashes, Adobe crash reporter will pop up. There will be an input field for your mail address. Next to it you will find a link for crash data. Click on it, copy it as a text file and send it over.

Just did it again when I was saving a file:

I am definitely noticing CS4 memory issues with Leopard. Everytime I launch FW my computer fan kicks on high and the app runs super slow. Saving images for web on an image rich page causes FW to run even slower until it just hangs for minutes. When I properly quite FW it crashes. Next time I'm on FW I willsend you the crash report. Photoshop seems to be running fin in comparison.

In general I feel like this app (FW) is low on Adobes priority list which is frustrating. I would have expected Adobe to have been testing for an OS issues prior to Snow Leopards release.

Hi Sarthak.

Fireworks fails to go beyond the start up dialog screen (just the white box, no other visual loads) when opening a file from finder, it hangs with the beach ball spinning. Files that were already locally on my machine prior to SL open fine.

same annoyance here - Fireworks crashes upon exiting - this is really annoying and should get fixed soon by Adobe - we are not talking about a $20 software package here, don't we - CS 4 is quite expensive and should work just fine.

Hello All. The crash while closing the application bug is nothing that is new to 10.6. I reported that bug about a hundred times. Still no fix available. I don't even notice it any more. I hoped id will be fixed by installing 10.6 but no. Still the same. To bad. I have an other bug that I noticed in 10.5 and now as well in 10.6. The Properties Windows sometimes just loose there content. You then need to restart FW CS4 and that is by far more annoying that the other bug. go adobe go. fix those bugs..

Sarthak, I somehow feel you've got the cart before the horse on this one. You're supposed to get feedback on an update BEFORE putting it live, not afterwards.

Please do more testing in future. There are still far more messages here than is justifiable. What are you doing about it?

Here is an official word from the Adobe Fireworks management http://blogs.adobe.com/fireworks/2009/08/cs4_compatibility_with_snow_le.html

In our design department, we have 4 users of Fireworks CS4, 3 on Macs, and all of us have had to downgrade to CS3, as CS4 crashes all the time. We are still on the normal Leopard OS.

My point: Fireworks CS4 is not even stable on Leopard. Sorry.

I have files made in CS4 that will crash every time they are opened. All my fonts are checked, and are OK.

Is there any update on the cannot-even-start problem? Linking me to a FAQ saying that it's compatible with Snow Leopard when it very much is not working doesn't really help me, unfortunately. I've had to start rebooting into Windows anytime I need to do something with Fireworks; at least in Leopard it worked even if it was pretty unstable.

For anyone that is experiencing a crash on quit with Fireworks CS4 and Snow Leopard, you can remove the ~/Library/Application Support/Adobe folder and relaunch Fireworks. This worked for me (it required me trashing the whole Adobe folder, not just the Fireworks CS4 folder inside). More info in the apple forums at http://discussions.apple.com/thread.jspa?messageID=10176966

Using Fireworks 8 (which I love) on Snow Leopard I get random crashes back to the OS - FW8 just dies. Was fine under Leopard. I use Fireworks for all my web and ipHone projects to this is a major blow! Can you help?

Thanks
Jim

I installed CS4 web premium on a brand new mbp running snow leopard. All adobe programs run fine EXCEPT Fireworks. I get the "Fireworks can not run. An internal error occurred." error message.
I've tried uninstall/clean script/re-install and I get the exact same issue.
This issue is being experienced by other users. When can we expect a patch/fix release?

Hi Warren,

As you have installed the Web Premium afresh, please update Fireworks with the patch which was released sometime back. The Fireworks version should get updated to 10.0.0.311.

Once the patch is installed, let me know if that helped resolve the issue.

Fireworks CS4 crashes a lot of times with Snow Leopard, sometimes when I quit the application, and ALWAYS when I drag an image from a browser into the stage.

I just had the problem some are having with trying to open a file by double-clicking and/or opening from within FW10.0.311 in Snow Leopard. Was getting the internal error message over and over again.

My file was located on my file server, but as soon as I copied it to my desktop, it opened fine. Don't know what's up with that, but hopefully it might help some of you who are stuck with "bad" files.

Fireworks CS4 was running well for me under Leopard since installing the most recent patch (10.0.3.11). But after upgrading to Snow Leopard recently it crashes all the time. Nearly always it will crash when quitting, but also at random while I am using it. It doesn't appear to be a result of any one action -- sometimes I will be changing a font, sometimes dragging an image into the application, sometimes editing a symbol, and the best one is of course crashing when trying to save.

I'm going to try the fix mentioned above for the crash-on-quit issue, but the others are driving me mad because all of my design work is done in Fireworks. Any fixes would be much appreciated!

@Mike
We are also seeing the crash internally when CS4 exits. Th other crashes you have mentioned related to font changing, saving and other random operation, can you send us the reports when it occurs again.

Are these random crashes experienced when migration to Snow Leopard was done?

Same problems here. Fireworks allways crashes down. No efficient working possible know.

And.. the programm starts in different Spaces of Mac os X. Some pieces in other spaces. Very strange! Same problem with Dreamweaver

Hi Sarthak -- thanks for the reply. The crashes started ocurring after migrating to Snow Leopard. Yesterday afternoon I did a complete uninstall/reinstall of Fireworks to see if that fixes the issues, and so far it seems to be more stable (no major crashes yet). I'll be using it all day today again though, so if I have any crashes I'll send in the reports.

I was in that case : system upgrade with snow leopard then FW CS4 then, each time I was creating a new file an selecting a tool item, I had the spinning ball for years, and needed to force FW to quit.
I tried several things but the one that worked was erasing the whole Adobe folder in User>LIbrary>Application Support.

I'm loosing all account informations in Dreamweaver if I earase the User>Library>ApplicationSupport>Adobe Folder

How do you guys do this? Without loosing all customers informations in Dreamweaver?

I had the problem of Fireworks CS4 not starting up at all under Snow Leopard. I seem to have solved it by finding one font that was causing a problem: "Song.dfont". Now it seems to start up fine, (though it still crashes on quitting). Worth checking if you've having this problem.

My latest and updated FW version crashes when I try to punch 2 objects and one of them has loosen/disconnected vector points and now I can't even open Fireworks anymore. Thanks Adobe...

William Hacker:

Where did you find Song.dfont? I have searched my hard drive and it doesn't seem to find this file anywhere.

Still hoping for some kind of clue as to when, or if, these issues are going to be addressed. Fireworks is an essential part of my workflow. Putting off Snow Leopard upgrade until I feel better about Fireworks functionality.

When creating a text box and then begin to type I get the rotating wheel forever and have to force quit. therefore there is no crash report being sent. I have updated to the latest version.

Here a solution that works to me.

http://life.innove.it/?p=217

ARGH,
I have Fireworks8. It crashes 30 times a day since I installed Leapard OS. So frustrating. It is not on Exit but just random. I can't pin point any particular action at all. I have re-installed it just in case. Fireworks is how I run my business. It is very very frustrating as I have lots hours of work if I forget to save. I would say the most "often" crash is when I go export the png but also randomly. I really don't want to have to switch softwares altogether. Is there a patch? I dont experience crashing on quitting and dont have a "song" font. any help from adobe would be appreciated.

I too have been so frustrated since upgrading to Snow Leopard - I have 10.6.1 installed and DW and FW both crash constantly on any number of events. Fireworks crashes every time I close it, without fail. Dreamweaver crashes all the time for any one of dozens of interactions - lately it's been right-clicking on images or anything in the CSS palette. I have written to support and have a case pending but I'm at my wits end. $2000 for the design suite almost broke me and my livelihood depends on Adobe products. If I can help in any way please let me know. Thanks!

I forgot to add my platform info.
Desktop:
- OSX 10.6.1
- Mac Pro with 16 G RAM and 1 TB of HD
- Nvidia's latest card and drivers
- Adobe Design Suite Premium CS4 (I use FW and DW mostly)
Laptop (same crashing occurs):
-OSX 10.6.1
- MacBook Pro 13"
- Brand new last month bought at the Apple Store.
- Adobe Design Suite Premium CS4

There are no patches for Fireworks 8.

@Ben

Can you send me some of the crash logs? Upload them at some file share and post the link here for further investigation. You can send me both the Fw and Dw crash logs.

I find Fireworks CS4 to be almost completely unusable on Mac OS Snow Leopard. It needs an update or a patch or something. It crashes on me when opening files, when exporting files, when saving files, when closing the program.... ALL THE TIME! I have sent in probably 20 crash reports with no response. This use to be my favorite application. I now am looking for alternatives because it sucks so bad. It'd be nice to hear some sort of response, especially with the amount of money I spent to get the application.

I can't believe Adobe hasn't released a patch/fix for FW CS4. Plain and simple it doesn't work on Snow Leopard. I can't even get it to start, and yes I've tried everything suggested by Adobe.
What is happening to fix this problem. Is Adobe going to refund people for a product that doesn't work?

Trying to use Fireworks MX on new Snow Leopard operating system. Whenever I try to use any of the select tools (lasso, etc) I get the neverending spinning beachball...Grrrrrrrrrrr.

Fireworks CS4 on Snow Leopard OSX. Two issues one quite serious. The first has been repeatedly reported -- crash on close. The second, freezing the entire system, happened twice recently when I was copying other files while had been working in FW for some time. Also open were Firefox, and Open Office. In closing, CS4 FW is an untrustworthy application currently :-(