Fw Crash report looked at by engineers

If you are wondering what happens to the crash reports that you send with comments, they get a look by me or other engineers on the Fireworks team.

We have to read all kind of langauge and data entered to understand what was the workflow and state of app before it crashed.

It would be really helpful if you could submit the crash reports with as much data as possible alongwith your mail IDs. Incase we need to contact you we have a mail ID where we can ask for more details like screen recording to know the exact reproduction steps or something similar for further information.

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2 Responses to Fw Crash report looked at by engineers

  1. mike says:

    Sarthak, How do I submit a crash report when none is generated? In CS4, when I restarted FW after a crash, it asked me to submit one, however, this does not happen in CS5. I am getting some interesting crashes, and surely you would like to get this information to help iron out the bugs.

    Mike

    • Sarthak Singhal says:

      @Mike n all
      You can mention the scenarios which are leading to crashes at your end. We need to reproduce the crash internally to investigate and then fix them.

      If possible, please also send us the Fireworks png file, screen share video showing all the steps leading to the crash. If there is any other document, you feel, can help us in better investigations, please send them.

      The files can be uploaded/shared via dropbox or some other free file share.

      ..Sarthak