Often, there are times when the demands of an intellectual property owner are at odds with the desires of an intellectual property recipient/user. First and foremost, IP owners want to make sure that their sensitive information remains sensitive, such that the "right" information is
available to the "right" people. As authors, they specify who is entitled to open content to view, modify, print, etc. Recipients may be surprised to discover that they are not entitled to print or modify protected content, particularly if in the past they were able to — in spite of expressed intent or legal restrictions in place.
In cases where these two conflict, our philosophy is to favor the intellectual property owner and his intent, as security is more important than convenience. We do, however, wish to provide users with the best experience possible. We understand that to be effective security must be straightforward and seamless.
Accordingly, we have developed a philosophy of prioritizing "Block, Prevent, and Inform." It is most important for our Rights Management solutions to block actions prohibited by the author. In addition, we aim to prevent users from attempting to perform operations that are blocked. For example, we disable menu items that are blocked. Finally, we want recipients to understand what restrictions are in place and why, and so we have mechanisms in place to inform them.
Here is an example of how we inform users of what is and is not allowed. Within our LiveCycle Rights Management ES Extension for Microsoft Office, we include "security status" on the Office Ribbon bar to provide context for the protections in place.
Questions or feedback on this entry? Contact us at RMFeedback@adobe.com