One of Germany’s most trusted savings banks, Berliner Sparkasse, recently rolled out a variety of digital workflow improvements intended to facilitate more efficient customer interaction with a combination of LiveCycle ES components and Adobe Security Partner SoftPRO‘s electronic signature products.
With more than 50% of Berliners opening their firstchecking account with the bank, Berliner Sparkasse recognized thateliminating paper processes would substantially reduce costs, but theorganization also had to replace those processes with an electronicsolution that would meet their customers’ needs and reduce waitingtimes. Allowing customers to electronically sign forms was a key aspectof the project, not only speeding up the processing of those forms, buthelping to save 1 to 2 Euros per document–resulting in a very quickROI for the bank. In addition, the electronic signatures improvesecurity.
Our employee just clicks on a button in the electronic form to open acapture window for the signature. Upon signing, the customer receives aprintout. The system passes the electronic document on and checks itfor completeness. The increased efficiency relieves our employees ofroutine tasks, allowing them to spend more time with customers, whereevery minute really counts. In addition, we can minimize the wait timefor our customers.” -Bodo Stuwe, Project Manager, Berliner Sparkasse
Read more about the customer success here.
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