Posts in Category "References"

SC Magazine article: Minding your documents

Do your employees know what “confidential” really means? Do you need an information classification system to better protect your sensitive documents?

Continue reading…

Adobe Secured Customer Showcase: Dr. Robert Wood Dentistry

Read this recent story here in the Joplin Globe about how the Dr. Robert Wood Dentistry practice has transformed itself into a paperless office using Adobe Acrobat Electronic Signatures.

From the article, “Robin Wood can bring up a prescription, sign it electronically, send it directly to a pharmacy’s fax machine, then electronically attach it to the patient’s file. She receives an electronic confirmation via e-mail that the pharmacy received it. ”

Adobe Secured Customer Showcase: Argentina National Social Security Administration (ANSES)

Read about how the Argentina National Social Security Administration is using Adobe LiveCycle Rights Management ES along with forms based Digital Signatures to secure digital forms in its Systems and Telecommunications Management department. The Adobe security solution ensures confidentiality and integrity for sensitive operational data within the agency and external client information.

Managers use the solution to sign formal regulations in a forms workflow that is routed back to a supervisor for final signature and timestamping. Depending on the type of services being initiatiated within the form itself, Adobe LiveCycle Rights Management then applies the appropriate controls based on a particular security policy.

Read more about this customer here.

News from Adobe’s Security Partner Community: Significant GlobalSign Customer Announcements Buoy CDS Program

Since its induction into the Adobe Certified Document Services (CDS) Program, GlobalSign has been very busy working to build a customer base eager to leverage the native trust and assurance that CDS brings to any recipient opening a CDS digitally signed PDF document in Adobe Acrobat or Reader 6.0 and above.  That work has paid off in three separate customer announcements this year, including one just released today:

  • December 8, 2008: In partnership with Adobe and SafeNet, GlobalSign today announced the success of the Antwerp Port Authority project.  This port is the second largest in Europe and the fourth largest in the world.  Looking to save time and money by eliminating paper invoices, and required by law to provide for the integrity and authenticity of the resulting electronic invoices for value-added taxes (VAT), the Port of Antwerp deployed a solution combining:
    • LiveCycle ES document generation and digital signature servers;
    • DocumentSign CDS digital certificates from GlobalSign; and
    • SafeNet hardware security modules (HSMs) to protect the signing keys themselves.

    “We’ve seen a marked increase in the number of projects across the whole of Europe in recent months as the worldwide economic climate causes enterprises both large and small to re-evaluate their invoicing processes to drive down costs and remain competitive.  DocumentSign is not only a cost effective and easy solution for businesses to use, but is also compliant with European e-VAT legislation.”  -Steve Roylance, Business Development Director, GlobalSign.

  • May 2008: At the annual National Notary Association conference, GlobalSign announced the positive results of a pilot undertaken with the UK Notaries Society in which the cost efficiency and legal admissibility of eNotarization performed with GlobalSign CDS credentials was well-documented.
  • May 2008: Bodycote, a leading provider of testing and thermal processing services, announced  that it had selected GlobalSign’s DocumentSign program, based on CDS credentials, to certify its test data and reports.  With this solution Bodycote can provide results to its clients in PDF form, confident in the both the accuracy and integrity of the data contained within. 

    “DocumentSign services our security requirements but is also instantly deployable and very scalable – essential factors for rolling out a solution that can be easily understood by every person in the reliance chain.  For our clients’ customers, they simply open the test results in [R]eader.” -
    Alan Slater, Head of IS & IT Architecture, Bodycote

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Adobe Secured Customer Showcase: Government Printing Office (GPO)

Please read how the U.S. Government Printing Office has been using LiveCycle Digital Signatures ES to provide authenticity and integrity to public documents including the 2008 e-budget. Also learn how they were able to save over 20 tons of paper and $1 Million over 5 years by bringing antiquated paper based processes online in a secure way for citizens.

http://www.adobe.com/cfusion/showcase/index.cfm?event=casestudydetail&casestudyid=533433&loc=en_us

E-Invoicing Made E-asy: LiveCycle & PDF to the Rescue

No matter how far technology has reached into our personal and professional lives, it seems we just can’t get rid of paper cluttering our desks, folders, and cabinets.  Despite the ubiquity of PDF documents and ever-increasing use of the web and computers for banking and commerce, the bill, statement and invoice still rule the roost when it comes to sheer volume of paper.  (OK, next to junk mail, but…)

This problem is exacerbated in the European Union where the requirement to document and validate value-added taxes (VAT) results in the creation and exchange of over 30 billion invoices every year, at an estimated cost of €30 per invoice.  Add to that staggering cost environmental pressures to “go green” and reduce waste.  Add to that the loss in business agility resulting from delivery times and internal routing.  And then add to that the human errors attendant with the transposition of data from these paper documents to electronic systems, which can cost over €100 per incident.  Facing a global economic recession, the benefits of moving to electronic, or e-, invoicing systems are real: expected cost reductions on the order of 80%!

The EU acted in 2001 to harmonize invoicing legislation and encourage the use of e-invoicing across all 25 EU member states (Council Directive 2001/115/EC ).  These regulations mandated a common set of master data fields in addition to the use of technologies to better manage the integrity and authenticity of invoice content.  Yet even with this harmonization framework, there are still over 200 e-invoicing systems in place all over Europe, making it very difficult to exchange electronic invoices across national borders.  Given this challenge, the CEN/ISSS Workshop on Compliance of eInvoices works to create standards and best practices for a more universal solution that can be implemented on a broader scale and provide for improved accessibility, efficiency, and cost-savings. 

A solution based on the PDF file format (ISO 32000) and Adobe LiveCycle ES is a good example of those best practices in action.  LiveCycle Enterprise Suite is built on open standards like PDF and XML.  LiveCycle ES can also protect integrity with digital signatures; import data into a PDF document; archive those documents with the ISO ratified PDF/A format; distribute and then also process, verify, and validate e-invoices on the way back in.

Adobe_eInvoicing Architecture.png

Nick Pope, Technical Editor of the CEN/ISSS Workshop on Compliance of eInvoices, had this to say about the solution:  “By combining two de-facto standards – XML for data portability and PDF for human readable documents – with the power of digital signatures, intelligent PDF supports trading between virtually any two partners with fidelity and easy accessibility.”

E-invoicing systems based on LiveCycle ES have already been successfully deployed by several organizations.  Poste Italiane estimates that more than 1.5 million pages have been converted to digital resulting in substantial cost savings.  Cuatrecasas, Spain’s second largest law firm, has reduced invoicing costs by thousands of euros annually.  And Europcar leveraged e-invoicing to not only reduce costs but also improve interoperability with their clients’ ERP systems, enhancing the customer experience.

To read more about Adobe’s e-invoicing solutions using PDF and LiveCycle ES, please read the whitepaper, “Applying best practices for secure, automated electronic invoicing.”

Other links:

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LiveCycle Digital Signatures: Three Common Use Cases

With Adobe LiveCycle Digital Signatures, a solution component of the LiveCycle Enterprise Suite, you can easily automate digital signature processes, enabling your organization to bring more paper-based processes online. By facilitating a 100% electronic workflow, with no paper-out for handwritten signatures or special document authenticity seals, you can reduce costs, improve compliance, increase user satisfaction, and accelerate business processes. This article highlights three common uses cases of this J2EE server component for digital signatures.

1. Automated Certified Document Publishing

Since version 6.0 of Acrobat and Reader, certified documents have provided documents recipients with added assurances that the document was published by the named author and has not been modified. This is indicated by a blue ribbon:

When a certified document is opened with Acrobat or Reader, the Document Message Bar across the top of the document indicates the author’s name, email, organization, and verifying third party.  Adobe published it’s Q3 2008 10Q as a certified document, like this:

Certifying digital signatures can automatically validate in Acrobat and Reader – without any additional software installation or configuration, by using the Certified Document Services program

Certified documents can be created manually using Adobe Acrobat on the desktop via File -> Save as Certified Document.  If you have a lot of documents to certify, or want to otherwise automate the certification process, LiveCycle Digital Signatures is the solution. The signing credential can either be stored in software on the server, or be more securely stored in a hardware security module (HSM) from one of Adobe’s Security Partners.  Then a process is designed within LiveCycle to specify the file input, signature properties, and resulting output. Some examples include webservices, drop folders/network shares, content management systems like LiveCycle Content Services  powered by Alfresco or Documentum, Sharepoint, FileNet, etc.

If you are also looking to automate document generation with certified documents, LiveCycle Digital Signatures can be integrated with LiveCycle PDF Generator and LiveCycle PDF Generator 3D to convert native documents to PDF and certify them in a single automated server process.

Certified documents are applicable not only for static documents, but also for interactive forms.  When coupled with LiveCycle Forms and LiveCycle Process Management, the automated certification can apply to the form template being delivered to a participant.  For example, if you are offering a loan of 30yr fixed at 6%, and want to have added assurances that what you sent out to a user is the same thing you get back (and not 60yrs at 3%!) – the certifying signature can be automatically applied to forms as they are generated and routed to participants in a workflow.  If certified form template data is modified or a fraudulent form is introduced into the process, LiveCycle can generate an exception when a document is returned with the certifying signature missing or invalid.

To see more certified documents in action, visit the US Government Printing Office website where they used LiveCycle Digital Signatures to digitally sign the FY2009 Federal Budget. University registrars, such as Penn State, University of Colorado, and University of Southern California, are also certifying official transcripts and delivering them faster, cheaper, and more secure than paper – by using certified PDF documents.

2. Workflow Validation

In a paper world, someone needs to manually examine every document to determine if all handwritten signatures have been applied by the right people in the right places.  Fortunately in the digital world, LiveCycle Digital Signatures provides a signature validation engine for automating the receipt of digitally signed PDF documents. If you are sending out forms and contracts to be digitally signed by Acrobat or Reader users on the desktop, LiveCycle can subsequently receive those signed documents and check the signatures as part of an automated process.

The server side validation engine is configured using root PKI certificates as trust anchors to validate the certificate chain of each signature.  The server is also capable of doing CRL and OCSP checks to verify that the signing credentials are not revoked. Those capabilities are coupled with the document integrity checks to verify that the current document and its signature have the same cryptographic fingerprint using hashing algorithms such as MD5, SHA1, SHA256, etc. If any of the signatures on a document are not valid, exceptions are generated in the business process. Otherwise, a document with valid signatures can more quickly proceed through the process without user intervention.

In the first use case described above, certified documents were recommended as a way to have added assurances that what is sent out, is the same as what’s being received. LiveCycle can take a form template, such as one with loan terms, and certify it. It can then be delivered and reviewed by a recipient, digitally signed, and returned back to the server. LiveCycle’s digital signature validation engine first checks that the certifying signature on the form template is still valid (eg the loan terms). Then LiveCycle can validate that the recipient has applied their own digital signature on top of and data they supplied and the underlying form template. If the document needs multiple approvals, it can continue validating multiple signatures on the document.  When the signature validation process is complete, LiveCycle is able to extract the form data from the signed document, process in other enterprise applications and then store a copy of the signed document in a content management system for archival.

3. Counter-signatures

Many paper processes are not complete until they have an official "RECEIVED on DATE" stamp applied, like this:

In an electronic business process, LIveCycle Digital Signatures can also apply the equivalent of the received stamp as part of an automated workflow.  After all of the document’s signatures have been validated any any additional field validation is performed on the supplied data – a final role-based signature can be applied in the server process, which can look something like this:

It’s also possible to create custom signature appearances so the digital signature actually looks like a paper-based received stamp.

There are many benefits to applying this final "received signature" as part of an automated server process. The received signature can provide a cryptographic based timestamp (RFC3161) to the document to show what exactly was received and when – important for time sensitive processes.  The signature can also indicate that at the time the document was received, all of the form data was valid and all of the digital signatures applied by any participants were also valid.

Come One, Come All…

…to the E-Signatures ’08 Conference, scheduled for November 12-13, 2008, at the Omni Shoreham hotel in Washington, DC.   This conference, organized by the Electronic Signatures and Records Association, features compelling presentations from industry experts on the leading business, legal, and technology topics surrounding e-signatures, and prominently highlights several case studies.

Included in these case studies, Adobe customers will describe how electronic signature solutions involving products from Adobe and our Security Partner Community have improved their internal workflows and, in turn, saved them significant amounts of money, time, and resources.  You can expect to hear from:

In addition, conference attendees will learn about government and insurance industry views on e-signatures; legal, regulatory & standards updates; and finally how the new administration might affect the future of e-signature policy.  For an updated agenda, keep checking here.

Sign up this week!  Early bird registration ends Monday, October 6th.

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DIRECTV NFL Sunday Ticket Supercast protected by Adobe products

DIRECTV and Adobe announced that the NFL SUNDAY TICKET SUPERCAST is powered by Adobe’s video solution with content protection.

DIRECTV is also providing SUPERCAST as a downloadable rich Internet application (RIA) built on Adobe AIR. Adobe AIR offers a new way to engage customers on the desktop with a downloadable, branded RIA that can be deployed across major operating systems. The SUPERCAST application on AIR provides a wide variety of real-time NFL SUNDAY TICKET content right on the desktop as games stream live in high-quality H.264 video, including Red Zone channel’s live-action of critical plays, statistics and moments from game broadcasts, as well as near real-time highlights from all the games. Additionally, only in the SUPERCAST application on Adobe AIR can fans receive desktop notification alerts when requested highlights become available. SUPERCAST is available at www.directv.com/supercast.

Content is streamed live via Adobe Flash Media Server software to the browser using Adobe Flash Player technology, which is installed on more than 98 percent of Internet-connected computers, and to the desktop via Adobe AIR. DIRECTV also uses Adobe Flash Media Rights Management Server software for digital rights management (DRM) to protect the NFL premium on-demand content downloaded to the desktop. Adobe Flash Media Server is helping enable DIRECTV to stream content more securely and cater to large volumes of fans with rapid, reliable delivery of exciting content. Adobe Flash Media Rights Management Server is a robust on-demand content protection solution that is non-intrusive to users, yet can allow DIRECTV to safeguard media integrity, authenticity and access, whether SuperFan subscribers are online or offline, even after the content has been viewed.

Adobe Secured Customer Showcase: Allgaier Automotive GmbH

Read about how Allgaier Automotive is using Livecycle Rights Management ES to improve communications of and collaboration on complex 3D design models.

http://www.adobe.com/cfusion/showcase/index.cfm?event=casestudydetail&casestudyid=510844&loc=en_us