Community managers put in long hours making sure their communities are happy and thriving. They’re the face of the company to hundreds or even thousands of customers, and are sometimes the only company employee any customer will know by name.
Within their companies, they are the voice of the customer, reporting back on issues, concerns, successes, and requests. And yet all too often, they are the company’s unsung heroes.
Community Manager Appreciation Day is one small way to help balance those scales out. Today is a day to recognize these heroes and let them know they’re valued.
So here’s to community managers everywhere! Each in your way works to make the world a happier and more harmonious place. Thank you for all that you do.
There’s two community events coming up in the Bay Area, both in their fourth year, and both of which I’m pleased that Adobe is participating in.
The first is Community Manager Appreciation Day – January 28th. #CMAD, as it’s known on Twitter, is dedicated to highlighting the efforts of community managers – often the unsung heroes of a company.
If you’re a community manager and will be in San Francisco on the 28th, Adobe, in cooperation with Altimeter, Autodesk, Yammer, Lithium, and The Community Roundtable, will be hosting a Happy Hour at District Wine Bar. Please RSVP here and we hope to see you there!
The other event is the Community Leadership Summit West, an all-day unconference on February 2nd. Community managers and unconferences are a great combination, and each year I come away impressed with the depth of discussion and the great insights displayed. Whether you are a professional community manager, or an active volunteer, CLSWest is worth your time. You’ll meet some great people and learn a lot. You can sign up here.
I’ll be at both events and hope to see you there!