Gartner recently released a research note about the Flash Collaboration Services. A quote from this report:
Adobe will likely become the first vendor to offer cloud-based component collaboration services that can be integrated into business applications. For example, an enterprise could create a training tool for sales agents where the students act as customers to help each other improve skills for customer interaction and upselling.
For the full report follow this link: http://www.gartner.com/resources/171800/171891/adobes_new_collaboration_ser_171891.pdf

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