I’m actually welcoming myself back – I haven’t posted here in almost a year. Back when I did post, I was working on LiveCycle Designer. We shipped LiveCycle Designer ES2, which included the awesome Actions feature, and I did a series of posts on it.
Since then, I’ve moved to another team, working on iStatements.
That link includes a video, which I just saw for the first time. I don’t know how long it’s been there but it’s pretty good. If you’re not familiar with eStatements (electronic statements) and iStatements (interactive statements), have a look.
The challenge of iStatements is to help companies provide a better statement experience than receiving statements in the mail (as paper), or receiving an email which contains a non-interactive PDF. The reason companies want to provide this better experience is to help move customers off of paper statements.
I’ve moved every one of my own bills (the ones I can anyway) can over to paperless billing. Every company I do business with does it differently. Some email me plain HTML bills, some email me a link to a bill on the website, and some use a common aggregator service (ePost in my case, since I’m in Canada) and let the aggregator take care of notification.
Some experiences are better than others, but for me, they’re all preferable to paper. But there’s still so much room for improvement.