Posts tagged "SAP"

Recording available of “Intuitive Experiences with Flex and SAP”

Earlier this month, Matthias Zeller and I presented on “Intuitive Experiences with Flex and SAP”, at SAP’s community event in Palo Alto. The presentation was recorded, and is now available here (we start presenting 24 minutes in to the presentation).

In this presentation, we showcase Project Hendrix at Adobe, we talk about the importance of Design in technology, we talk about how to build Flex experiences upon SAP implementations, and we introduce the idea of Experience Oriented Architecture.

I’d love to hear what you think.

Recording of “The Value of Creating Intuitive User Experiences”

A recording is now available of the presentation Ron Rogowski and I presented for the Adobe Webinar “The Value of Creating Intuitive User Experiences”.

As part of this presentation, I demonstrated “Project Hendrix”, an application that my team has been delivering internally within Adobe to allow our support staff to help more customers, first time, in less time, every time. The application is a Flex experience delivered upon a complex enterprise architecture, most notably SAP CRM, and leveraged our user-centric 3D Methodology to discover the insights, to inform the design and requirements of the application that was ultimately delivered.

Enjoy the recording here.

Presenting on Intuitive Experiences with Flex + SAP in Palo Alto

Next Friday, I’m co-presenting with Matthias Zeller (Group Product Manager, LiveCycle Mosaic) at the SAP Inside Track 2010 event in Palo Alto, Ca. We are presenting a technical deep-dive on Project Hendrix, explaining how Adobe is able to leverage it’s own technologies, including Flex, LiveCycle Data Services, LiveCycle ES, LiveCycle Collaboration Service and LiveCycle Mosaic, to deliver the best imaginable experience for end-users upon an existing SAP CRM infrastructure.

Our abstract for our presentation is as follows:

“In this presentation, Steven Webster and Matthias Zeller will demonstrate how to create innovative and intuitive user-experiences upon existing SAP solutions by leveraging Adobe technologies including Flex and LiveCycle. Project Hendrix is an internal application to Adobe, developed to empower agents in contact centers around the world to help more customers, first time, in less time, every time. Built atop an existing investment in SAP CRM, the innovations in user-experience provide an interface that allows agents to focus on performing their tasks simply, easily and effectively, hiding from them the complexities of numerous underlying enterprise systems. Steven and Matthias will demonstrate the application and user-experience, before deep-diving into the technical details and best-practices that enable this Flex interface to be moulded upon SAP by technology integrations such as LiveCycle Data Services and JCO. They will challenge product engineering teams to think about how to bring design into the engineering process, share Adobe’s approach to bringing user-experience design, business requirements and software delivery together, and introduce the concept of “Experience Oriented Architecture” as a design and development approach to fusing Rich Internet Applications and Service Oriented Architecture. SAP development has never looked better.”

A number of our enterprise customers and partners have significant investments and experience in developing complex, mission and business critical systems upon SAP. What we have shown with Hendrix, is how we can realize additional return on these enterprise investments, unlocking further ROI through a design process, and by creating simpler, easier and more effective user experiences that are more useful, more usable and more desirable.

If you’re going to be in or around Palo Alto, I’d love to catch up with you at the event…you can find more details here.

SAP development has never looked better.

Webinar on “Intuitive User Experiences”

On Wednesday 28 April, at 11am PT, I’m co-presenting with Ron Rogowski of Forrester Research on “The Value of Creating Intuitive User Experiences”. This online webinar will focus on the approach to creating user-centric applications, and the business value that emerges from intuitive user-experiences.

During this presentation, I’ll be talking about a project my team have been responsible for delivering over the last year, that is internally code-named “Hendrix”. This has been a tremendous collaboration within Adobe, bringing together our TXI team of technologists and user-experience designers with our IT organization, leveraging our 3D methodology for blending user-centric design thinking with agile software engineering, and in turn, creating an application that allows our agents in our contact centers to more effectively service Adobe customers – to help more customers, first time in less time. Every time.

Project Hendrix is something I am very much looking forward to talking more and more about in the days, weeks and months ahead…the business problem we were tackling (which has resonated with a tremendous number of customers to whom I have shown Project Hendrix in Customer Briefings in San Jose), the 3D approach we took to really understanding user needs, and how meeting user needs could meet business goals, as well as getting deep and dirty with the technical details of how we delivered an Experience Oriented Architecture … a tremendously complex implementation of a beautifully simple user-experience that leverages Adobe technology throughout the technology stack to attenuate the complexity of underlying systems such as our SAP CRM system.

It’s incredibly rewarding to have the project going live to our agents, and to be able to begin to talk about it with designers and developers, customer and community, and with the industry at large.

Sign up for the webinar here.