Next Friday, I’m co-presenting with Matthias Zeller (Group Product Manager, LiveCycle Mosaic) at the SAP Inside Track 2010 event in Palo Alto, Ca. We are presenting a technical deep-dive on Project Hendrix, explaining how Adobe is able to leverage it’s own technologies, including Flex, LiveCycle Data Services, LiveCycle ES, LiveCycle Collaboration Service and LiveCycle Mosaic, to deliver the best imaginable experience for end-users upon an existing SAP CRM infrastructure.
Our abstract for our presentation is as follows:
“In this presentation, Steven Webster and Matthias Zeller will demonstrate how to create innovative and intuitive user-experiences upon existing SAP solutions by leveraging Adobe technologies including Flex and LiveCycle. Project Hendrix is an internal application to Adobe, developed to empower agents in contact centers around the world to help more customers, first time, in less time, every time. Built atop an existing investment in SAP CRM, the innovations in user-experience provide an interface that allows agents to focus on performing their tasks simply, easily and effectively, hiding from them the complexities of numerous underlying enterprise systems. Steven and Matthias will demonstrate the application and user-experience, before deep-diving into the technical details and best-practices that enable this Flex interface to be moulded upon SAP by technology integrations such as LiveCycle Data Services and JCO. They will challenge product engineering teams to think about how to bring design into the engineering process, share Adobe’s approach to bringing user-experience design, business requirements and software delivery together, and introduce the concept of “Experience Oriented Architecture” as a design and development approach to fusing Rich Internet Applications and Service Oriented Architecture. SAP development has never looked better.”
A number of our enterprise customers and partners have significant investments and experience in developing complex, mission and business critical systems upon SAP. What we have shown with Hendrix, is how we can realize additional return on these enterprise investments, unlocking further ROI through a design process, and by creating simpler, easier and more effective user experiences that are more useful, more usable and more desirable.
If you’re going to be in or around Palo Alto, I’d love to catch up with you at the event…you can find more details here.
SAP development has never looked better.