Windows Vista Support

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There have been some questions on Windows Vista support. Adobe FrameMaker 7.2 and Adobe RoboHelp 6 do not support Windows Vista. However, the next versions currently under development for both FrameMaker and RoboHelp will support Windows Vista.

Update – , and support Windows Vista and Office 2007. If you are publishing online help or HTML help and looking at a cross platform solution, you can download . RoboHelp Packager for Adobe AIR generates cross-platform online help and provides two additional skins – Multi Tab Accordion and .

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Posts from multiple members of the Adobe TechComm team.

5 thoughts to “Windows Vista Support”

  1. FrameMaker v8 on a Dell Inspiron 1721 with Vista home. Won’t run. Many calls to tech support = NoGo. Even did a clean reinstall of Vista. Still NoGo. The Dell has an AMD Turion 64 processor … could this (Intel compatibility) be the problem? Yes, we suspect that Intel compatibility is the main issue. Is it possible for you to confirm this on an Intel Pentium 32 bit machine? – Vivek

  2. I am running Frame 7.2 on Vista and have not had any trouble until recently. Over the last week, Frame goes unresponsive after an indeterminate period of time, no special operations. Any advice? I see advice for RoboHelp and the registry here, but nothing for Frame. When is the next version of Frame or a patch due out with Vista support? Thanks. FrameMaker 7.2 does not support Vista. However, the next version, currently in Beta, will support Windows Vista.

  3. I’ve found that RoboHelp 5 works in Vista if you use Word 2003 and turn off the User Access Control. I once had some problems with the WYSIWYG editor, but that may have been because I installed Office 2003 after installing RoboHelp. When I installed Office 2003 before installing RoboHelp, I didn’t have that WYWIWYG problem anymore.Are there other conflicts with Vista that I haven’t discovered yet? I found an article by Adobe that explains how to overcome some incompatability with Vista.If you can supply details about how RoboHelp fails in Vista, rather than just stating incompatability, it would be more helpful.Also, will Adobe be charging customers for the Vista patch? What if you want to continue using RoboHelp 5 on Vista? Will the patch work for that version too, or will you require everyone to upgrade to RH 6? Tom, we currently do not provide technical support for RoboHelp on Windows Vista. At the same time, we encourage customers to report issues they discover. There is another article you may find relevant. RoboHelp 6 and Windows Vista compatibility FAQ. – Vivek

  4. Your meaning is not clear. Does this mean that FrameMaker 7.2 simply will not run on Vista, or that it cannot use the elements of Vista that were not present in previous versions of Windows? If I try to install FrameMaker 7.2 on Vista, what happens? We currently do not provide technical support for Windows Vista. However, we encourage customers to report the issues they discover. – Vivek

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