Technical Communication

Hi,
I'm ready to buy but I'm not clear on what I get with RoboHelp Server 7. If I purchase RH Server 7, am I also getting RH 7 (the authoring environment) as part of the deal, or is that extra?
Thanks!
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Reply:
RoboHelp Server SKU doesn't come with RoboHelp (the authoring application). You need to buy it separately. We have rationalised the SKU's and now have just two of them - RoboHelp (authoring application - contains RoboHelp HTML, RoboHelp for Word, RoboScreenCapture, RoboSource Control and a Adobe PDF Creation Add-on) and RoboHelp Server

- Akshay

Well, one of my (almost local) Adobe-approved trainers is trying to set up a class (no schedule yet).

Is the "Help" file good in the trial version so I have some documentation to help me create some documentation? ;-P

--Ventura County, CA
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Adobe RoboHelp 7 fetches help pages dynamically from the web - the latest ones. You can even view this documentation without buying the product or installing any bits. Visit - http://www.adobe.com/support/documentation/en/robohelp

Regards,
Akshay

I am a bit on with what is provided with RoboHelp Server 7
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Hi Shane,

I think the best option is to Try out the build. Please download the same from www.adobe.com/products/rohohelpserver.

Regards,
Akshay

Is there any plans on adding robohelp to one of the package suites?
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Reply:
It is already available. We have a brand new suite - Adobe Technical Communication Suite specifically targetted at Technical Communication. You can read more about it on Adobe.com - http://www.adobe.com/products/technicalcommunicationsuite/

Regards,
Akshay

Thanks for making the trial version available. Do you know of any problems with it that would limit the integration between RH and Framemaker, or is that functionality not available in the trial version?

In RH, I do not have the option to add FrameMaker files by reference. (http://picasaweb.google.com/mjoneill/TCommSuite/photo?authkey=njSj-9GpEqA#5131988806573725714)

All applications installed from the Technical Communications Suite. OS is Win2k3. Is there a known problem with the suite or with this configuration that would prevent me from evaluating the integration between RH and FrameMaker?
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Reply:
Hi Michael,

I am not sure what you mean by Win2K3. TCS is only supported on Win Xp sp2 and Vista.

Regards,
Akshay

I'm evaluating TCS for converting my Framemaker books to RoboHelp's Webhelp. (I was using ePublisher Pro but it doesn't support FM8). Is there a limit to the FM file size that RoboHelp can convert or a limitation in the trial TCS license preventing this? What I've found is that FM files in my book that are larger than 20.0 MB do not convert (the rest do). There is no error reported. They simply do not appear in the topic list but a placeholder is inserted in the RH Project Files folder. If I split up these greater than 20 MB chapters into two smaller sized files they do convert. Hope this is an appropriate forum to ask this. I read the product release notes, checked the KB and Adobe user forums with no luck. I called Adobe Sales who referred me to support who said that they will not support a trial version and cannot answer any questions. I am ready to purchase it but I need to know whether there is in fact a file size limit or perhaps another issue. I am running TCS on Win XP SP2, 1 MB RAM. I like TCS and the media rich capability so my goal is to figure out how to make this work. Thanks.

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Reply:
Hi Anne,

1) The trial versions are as good as the final versions for 30 days. So there is no extra restriction in the Trial builds.
2) This is the first time that I am hearing about this problem. I would suggest you to send across your document (if possible) to me (my email address is amadan@adobe.com) and I shall have a look at it myself.

Regards,
Akshay