Cognitive Design and User Assistance

Thursday, February 7 2013 @ 11:27 AM, By Parth Mukherjee

Ray Gallon or The HumanistNerd just completed a fabulous series of webinars for fans of User Assistance.

The complexity of today’s technical products means ‘how-to’ information may no longer provide users with all they need. More than procedures, users need to acquire skills and concepts that enable them to be autonomous, make decisions, and work quickly and efficiently today and in the future.

This series of webinars looks at users as learners, and applies ideas from cognitive development theory to the design and execution of user assistance. It then shows how these ideas can be extended to create added value through communities of learning. The practical illustrations in these webinars are based on using DITA structures.

In case you missed the live sessions with Ray, you can still catch up with the session’s recordings and slides [signup required].

Session 1: Users Become Learners

Session 2: Empowering User/Learners Through Cognitive Development

Session 3: Integrated Learning: Building Customer Loyalty

Happy viewing!

COMMENTS

  • By Baru Winardi - 11:03 AM on March 12, 2014  

    Hi, I’m is a logo designer this article was made to be the ‘Best in the World’. Yeah, I just gave a sick reference of WWE’s superstar CM Punk’s slogan. This article is awesome! I really appreciate the way you’ve helped us with the information in this article, it is very pleasing.

  • Categories

  • Archives

  • Authors

  • Useful Links

  • Recent Comments

    • Joel: Thanks for fixing the links guys!
    • Maxwell Hoffmann: Ted, one aspect of the blog that may have escaped your notice; you can launch the HTML5 version in...
    • Maxwell Hoffmann: Joel, per comments made above, I discovered that the original URLs were incorrect with pointers to...
    • Maxwell Hoffmann: Paul, as I indicated in the comments below, the original blog had links that pointed to a...
    • Maxwell Hoffmann: I apologize to all concerned regarding my suggestion to “clear the cache” … it...