Cognitive Design and User Assistance

February 7, 2013 @ 11:27 AM, By Parth Mukherjee

Ray Gallon or The HumanistNerd just completed a fabulous series of webinars for fans of User Assistance. The complexity of today’s technical products means ‘how-to’ information may no longer provide users with all they need. More than procedures, users need to acquire skills and concepts that enable them to be autonomous, make decisions, and work read more…

Introduction

January 15, 2013 @ 2:18 PM, By Vikram Verma

Hello Everyone, This is my first post on the Adobe TechComm Central Blog. I am the new Product Manager for Adobe RoboHelp, Adobe RoboHelp Server, & Adobe Technical Communication Suite. I am delighted to be part of the technical communication community. Over the past week, I have had the opportunity to interact with some of read more…

Happy New Year! Interesting upcoming webinars

January 4, 2013 @ 11:51 AM, By Parth Mukherjee

Hello everyone! Adobe TechComm family wishes everyone a very happy new year! The year may have changed, but we are still strongly committed to bringing you FREE thought leadership and learning content in the form of webinars. Hope you make the most of what’s on offer. Please feel free to share this with friends and read more…

Publishing your first project on RoboHelp Server 9

November 5, 2012 @ 3:05 PM, By Nandini Gupta

Once you have created a help project, you can choose a layout between Flash Help Pro and Web Help Pro for publishing on your RoboHelp server. The server only supports these two SSL types for publishing. You will have to add the server location and specify the context name for which you would like to read more…

Handling xlsx, docx, and pptx baggage files when publishing to RoboHelp Server

November 1, 2012 @ 12:26 PM, By Nandini Gupta

Issue: baggage files (xlsx, docx, or pptx) open as .ZIP files when published to RoboHelp Server Baggage files are an important part of your project especially when you want to link a Word, Excel, or PDF file to your project. When you create a project containing baggage files and generate the output locally, it works read more…

Installing, configuring, and publishing on RoboHelp Server 9

November 1, 2012 @ 11:58 AM, By Nandini Gupta

Adobe RoboHelp Server is a server-based Help solution that provides real-time end-user feedback on your Help and knowledgebase. RoboHelp Server gathers and logs data about what questions users ask while searching content and how users navigate through topics. Results are displayed in an easy-to-view graphical format for quick interpretation. Your Help system resides on a read more…

Integrating RoboHelp 10 projects with SharePoint

October 29, 2012 @ 1:47 PM, By Nandini Gupta

RoboHelp extends its integration capability with SharePoint in its recent RoboHelp 10 release. RoboHelp supports version control with SharePoint 2010 natively, i.e. no third party plug-in is required to make it work from within RoboHelp. This means you can use SharePoint as the repository for source files and seamlessly check-in and check-out the files. This read more…

Installing, configuring, and using RoboSource Control in a multiuser environment

October 26, 2012 @ 11:15 AM, By Nandini Gupta

Can multiple users work on a help project simultaneously? There is no easy answer unless you have the right tool. What is Adobe RoboSource Control? Adobe RoboSource Control is a Software Version Control (SVC) application. SVC applications allow multiple users to work on a project simultaneously. Why should I use Adobe RoboSource Control? If you read more…

Key Trends in Software User Assistance

August 22, 2012 @ 6:52 PM, By Parth Mukherjee

Hello User Assistance (UA) professionals, We are pleased to announce the release of the second part of the whitepaper series “Key Trends in Software User Assistance” and the corresponding webinar recording that discusses the current and future trends associated with software user assistance. Joe Welinske of WritersUA (who needs no further introduction) has authored this insightful read more…

Adobe RoboHelp 10 is here!!

July 26, 2012 @ 2:22 PM, By Ankur Jain

It gives me great pleasure to introduce the all new Adobe RoboHelp 10. This release offers dramatic new workflows that make it easier than ever to create, import and deliver content using a familiar, author-friendly environment. RoboHelp 10 enables you to publish socially-enabled content to multiple screens/devices using HTML5, take advantage of the end-to-end workflow read more…

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    • Holly: Excellent explanation! But, how do I restart a list that is added to Robohelp by linking a FrameMaker file?
    • Jenny Hecker: Hi, we are on RH9. I copied the fixed files for RH9 to our output folder on our server, which is...
    • mary: I also have this problem and would like to know how to fix it. Thank you!
    • Nena: New computer: Windows 7, upgrade to RH10 HTML and Word 2010 — I receive a message to ‘start Word on...
    • DRG: Hi Vikram I receive the message that a supported version of Word is not present – it does not recognize...