Ray Gallon or The HumanistNerd just completed a fabulous series of webinars for fans of User Assistance. The complexity of today’s technical products means ‘how-to’ information may no longer provide users with all they need. More than procedures, users need to acquire skills and concepts that enable them to be autonomous, make decisions, and work read more…
How are businesses using Microsoft SharePoint in the Enterprise? As a Product Manager, I’ve asked this question to several teams familiar with SharePoint, including technical communication professionals and end-users. While most people start with SharePoint as a portal technology or use it as a content repository, there are several who have extended its use to read more…
By Neil Perlin, Hyper/Word Services I was introduced to mobile, in the form of Microsoft Windows CE, in 1998 by Joe Welinske of WritersUA. By late 1999, I was giving conference presentations on mobile app (pre-iPhone) programming, cellular technology, and other bizarre (by tech comm standards) topics. The image below is a page from a read more…
Hello User Assistance (UA) professionals, We are pleased to announce the release of the second part of the whitepaper series “Key Trends in Software User Assistance” and the corresponding webinar recording that discusses the current and future trends associated with software user assistance. Joe Welinske of WritersUA (who needs no further introduction) has authored this insightful read more…
