Adobe STC Summit Interviews 1: eBooks, Storytelling and reaching the Disabled

June 18, 2013 @ 3:13 AM, By Maxwell Hoffmann

This is the first in our series of video interviews with key thought leaders and bright attendees at the STC Annual Summit in Atlanta. Adobe installed cameras, lights and had the “Content Wrangler” himself to help gather some of the most interesting thought leaders present. We have 40 interviews to share, and will be rolling read more…

The more things change, the more you need ADOBE DAY in the UK! [June 12th]

June 3, 2013 @ 12:51 PM, By Maxwell Hoffmann

The clock is ticking! You only have until end-of-daySunday June 9th to register for a FREE strategy-packed, half-day session in Manchester, UK. This event, ADOBE DAY, will be held June 12th, just before UAEurope goes into motion at the same hotel. We’ve lined up an exciting set of speakers who are presenting all new materials read more…

RoboHelp 10 Featurette Videos, part 1: hyperlinks, image maps and drop-downs

May 29, 2013 @ 1:48 AM, By Maxwell Hoffmann

In our on-going effort to educate and enlighten existing and potential customers on product capabilities, we have been creating a series of “featurette” videos about RoboHelp. This is the first blog to collect links to some of these videos for your convenience. Creating hyperlinks in RoboHelp 10 A new video shows how simple this process read more…

Cognitive Design and User Assistance

February 7, 2013 @ 11:27 AM, By Parth Mukherjee

Ray Gallon or The HumanistNerd just completed a fabulous series of webinars for fans of User Assistance. The complexity of today’s technical products means ‘how-to’ information may no longer provide users with all they need. More than procedures, users need to acquire skills and concepts that enable them to be autonomous, make decisions, and work read more…

SharePoint Integration in Adobe RoboHelp 10: An End-to-End Workflow

October 8, 2012 @ 5:23 PM, By Ankur Jain

How are businesses using Microsoft SharePoint in the Enterprise? As a Product Manager, I’ve asked this question to several teams familiar with SharePoint, including technical communication professionals and end-users.  While most people start with SharePoint as a portal technology or use it as a content repository, there are several who have extended its use to read more…

The Evolution of “Mobile” in TechComm & The Scotch App

September 25, 2012 @ 12:44 PM, By Maxwell Hoffmann

By Neil Perlin, Hyper/Word Services I was introduced to mobile, in the form of Microsoft Windows CE, in 1998 by Joe Welinske of WritersUA. By late 1999, I was giving conference presentations on mobile app (pre-iPhone) programming, cellular technology, and other bizarre (by tech comm standards) topics. The image below is a page from a read more…

Key Trends in Software User Assistance

August 22, 2012 @ 6:52 PM, By Parth Mukherjee

Hello User Assistance (UA) professionals, We are pleased to announce the release of the second part of the whitepaper series “Key Trends in Software User Assistance” and the corresponding webinar recording that discusses the current and future trends associated with software user assistance. Joe Welinske of WritersUA (who needs no further introduction) has authored this insightful read more…

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