Tech Tips: Recording webcam video for tech comm

June 25, 2014 @ 12:32 PM, By Maxwell Hoffmann

Most of us have Webcams built into our laptops, desktop computers or other devices. Have you ever thought of using that ubiquitous device to capture decent quality, useful video for your tech comm projects? Probably not. In a recent AdobeTCS webinar, guest Matt R. Sullivan walks us through the fundamentals for achieving good video results read more…

Two Manuals: FrameMaker Single-Sourcing Saves $16K & Cuts L10n Time 50%

June 19, 2014 @ 12:00 PM, By Maxwell Hoffmann

We had a special guest in a recent “case study” webinar, Marcia Riefer Johnston. Best know as the author of best-selling “Word Up!”, Marcia has years of experience managing and “healing” high volume tech comm projects. In this webinar, Marcia shared actual metrics on the dramatic time and cost savings she accrued by using just one read more…

Internet of Things: Expensive Luxury for the Rich or More Sustainable Equity for All?

June 17, 2014 @ 12:32 PM, By Maxwell Hoffmann

Introduction: In this first of four blogs, Ray Gallon and Neus Lorenzo of the Transformation Society previews issues to be covered in an upcoming July 10 webinar, “Internet of Things:  Luxury for the Rich or Sustainable Equity for All?” You may register for this event here: Sess 1) Internet of Things:  Luxury for the Rich read more…

High Octane Documents: Don Day’s DITA model webinar review

June 12, 2014 @ 12:08 PM, By Maxwell Hoffmann

We held an intriguing webinar on June 12th with guest Don Day. In this blog, Don Day reviews some of the concepts illustrated and shared in this webinar. You may view the webinar recording of this session, What “Model” DITA Specializations Can Teach Us About Information Modeling, at: http://adobe.ly/1v5v1RF NOTES FROM THE EDITOR: For your convenience, the follow lists give read more…

RoboHelp 11 Feature Focus: Import Captivate HTML5 Videos

May 21, 2014 @ 12:02 PM, By Maxwell Hoffmann

RoboHelp 11 has improved integration with the latest version of Captivate 7. We recently held a webinar which shows how you can not only import SWF files from Captivate projects, but also HTML5 output as well. Watch the recording webinar by clicking here: RoboHelp 11 Feature Focus: Import Captivate HTML5 Videos In this session you will learn: read more…

Gaining advanced control over search results in RoboHelp projects

May 14, 2014 @ 12:52 PM, By Maxwell Hoffmann

Widely known Adobe Software trainer and maven recently appeared in a potent webinar on how to gain precise control over the search results your users will obtain from projects you publish with RoboHelp. You may view the webinar recording by clicking here: RoboHelp 11: Stacking the deck and using the Cloak of Invisibility You may wish read more…

FrameMaker Shortcuts to Success

May 12, 2014 @ 12:09 PM, By Maxwell Hoffmann

Keyboard shortcuts and other forms of shortcuts have long been a favorite feature of veteran FrameMaker users. Since FrameMaker’s earliest versions were developed for creating documentation on UNIX workstations, swift shortcuts were a must for processing thousands of pages of documentation. This blog summarizes key take-aways from a brief webinar on this subject given by read more…

Important FrameMaker update 12.0.2 released

May 8, 2014 @ 10:29 AM, By kverma

Hello Framers, Hope you are well. I am happy to let you know that we have released an important update to the Technical Communication line of products which includes FrameMaker 12, FrameMaker XML Author 12 and Robohelp 11. In this update, we have made several enhancements as well as addressed many issues, reported by our customers read more…

RoboHelp 11.0.1 update released !

May 7, 2014 @ 11:16 AM, By Vikram Verma

Hello Everyone, I am pleased to announce the availability of RoboHelp 11.0.1 update. As part of this update, we have fixed several issues that were reported to us by our users and valued partners. In addition, there are some enhancements in this service update as well. Here is a summary of the enhancements in this read more…

Prepare for year 2020 with Adobe Day May 18 at STC/Phoenix

May 5, 2014 @ 12:16 PM, By Maxwell Hoffmann

The day before STC Summit begins in Phoenix, Arizona, Adobe will host another “vision event” with ADOBE DAY on Sunday May 18th. Like past events, this is essentially a “demo-free” event with a focus on both near-future and long-term trends. A variety of industry thought leaders will join us with individual presentations and a lively read more…

New public bugbase for FrameMaker

July 31, 2014 @ 9:17 AM, By kunalsaini

I am pleased to announce a new public bugbase system where you can file bugs and feature requests for FrameMaker. You can directly use the link below or FrameMaker wishform will redirect you there. https://bugbase.adobe.com/index.cfm All you need is to login with your Adobe ID. With this new interface you can now track bugs logged by you, read more…

Important FrameMaker update 12.0.2 released

May 8, 2014 @ 10:29 AM, By kverma

Hello Framers, Hope you are well. I am happy to let you know that we have released an important update to the Technical Communication line of products which includes FrameMaker 12, FrameMaker XML Author 12 and Robohelp 11. In this update, we have made several enhancements as well as addressed many issues, reported by our customers read more…

Wednesday @ 11:16 AM RoboHelp 11.0.1 update released ! Thursday @ 11:27 AM Adobe Tech Comm products continue to be available via CLP/TLP Wednesday @ 11:18 AM Leveraging cloud services for collaboration in RoboHelp 11

RoboHelp 11.0.1 update released !

May 7, 2014 @ 11:16 AM, By Vikram Verma

Hello Everyone, I am pleased to announce the availability of RoboHelp 11.0.1 update. As part of this update, we have fixed several issues that were reported to us by our users and valued partners. In addition, there are some enhancements in this service update as well. Here is a summary of the enhancements in this read more…

Adobe Tech Comm products continue to be available via CLP/TLP

April 17, 2014 @ 11:27 AM, By kverma

Hello Everyone, Hope you are well. Some of you may have heard about the recent change with Creative Suite 6 being discontinued via CLP/TLP programs for commercial and government (excl. China and Japan government). Cumulative and Transnational Licensing programs (CLP/TLP) two of the volume licensing options available for our customers. For more information, please refer read more…

Leveraging cloud services for collaboration in RoboHelp 11

February 26, 2014 @ 11:18 AM, By Vikram Verma

  Hello Everyone,   As many of you would know, we released RoboHelp 11 on Jan 14, 2014. In this blog, I will be covering an exciting new feature which allows you to seamlessly connect RoboHelp Resource Manager with the sync folders of popular cloud services such as Dropbox, Google Drive, SkyDrive, or any other read more…

Introducing native multi-device publishing in FM12 (Part 1)

February 13, 2014 @ 6:46 PM, By kverma

Hello Framers, Today, I wanted to share some information an exciting topic with you and that is how you can take your content in FrameMaker and publish it to multiple formats and for multiple devices. Now, as many of you may know already, it has always been possible to do multi-device publishing from FM. However, read more…

Introducing the new single layout based Responsive HTML5 publishing

February 3, 2014 @ 9:00 AM, By Vikram Verma

Hello Everyone, As I mentioned in my RoboHelp 11 release blog, I am starting a series of blogs which will cover the new features that we have introduced in RoboHelp. In this blog, I will talk about the new Responsive HTML5 workflow that we have introduced in this release. If you recall, in my release read more…

Introducing FrameMaker XML Author

January 31, 2014 @ 5:09 PM, By kverma

Hello Framers, Today, I wanted to tell you about a brand, new product called FrameMaker XML Author, which we launched as part of the recent new release of FrameMaker line of products. FrameMaker XML Author (FMXA) is a fully standards-compliant XML editor, which lets you work with standards like DITA, S1000D or any custom XML read more…

Fix for importing previous version ISF files in RoboHelp 11

January 29, 2014 @ 5:43 AM, By Vikram Verma

Hello All, Recently, we came to know that the ISF files, generated from RoboHelp 10 and earlier, are not getting imported correctly in RoboHelp 11. We have released the fix for the same. For more details on how to apply the fix in your installation, please click here. Vikram Verma        

Fix released for RoboHelp 10 output issues related to Internet Explorer 11

January 24, 2014 @ 10:45 AM, By Vikram Verma

Hello RoboHelp users, I am happy to announce that we have released a fix for the RoboHelp 10 output issues related to Internet Explorer  11. When the WebHelp output for RoboHelp 10 is viewed in Internet Explorer 11, users experience the following issues: Search functionality in WebHelp displays no search results The Webhelp TOC, index, read more…

New public bugbase for FrameMaker

July 31, 2014 @ 9:17 AM, By kunalsaini

I am pleased to announce a new public bugbase system where you can file bugs and feature requests for FrameMaker. You can directly use the link below or FrameMaker wishform will redirect you there. https://bugbase.adobe.com/index.cfm All you need is to login with your Adobe ID. With this new interface you can now track bugs logged by you, read more…

Important FrameMaker update 12.0.2 released

May 8, 2014 @ 10:29 AM, By kverma

Hello Framers, Hope you are well. I am happy to let you know that we have released an important update to the Technical Communication line of products which includes FrameMaker 12, FrameMaker XML Author 12 and Robohelp 11. In this update, we have made several enhancements as well as addressed many issues, reported by our customers read more…

RoboHelp 11.0.1 update released !

May 7, 2014 @ 11:16 AM, By Vikram Verma

Hello Everyone, I am pleased to announce the availability of RoboHelp 11.0.1 update. As part of this update, we have fixed several issues that were reported to us by our users and valued partners. In addition, there are some enhancements in this service update as well. Here is a summary of the enhancements in this read more…

Adobe Tech Comm products continue to be available via CLP/TLP

April 17, 2014 @ 11:27 AM, By kverma

Hello Everyone, Hope you are well. Some of you may have heard about the recent change with Creative Suite 6 being discontinued via CLP/TLP programs for commercial and government (excl. China and Japan government). Cumulative and Transnational Licensing programs (CLP/TLP) two of the volume licensing options available for our customers. For more information, please refer read more…

Introducing native multi-device publishing in FM12 (Part 1)

February 13, 2014 @ 6:46 PM, By kverma

Hello Framers, Today, I wanted to share some information an exciting topic with you and that is how you can take your content in FrameMaker and publish it to multiple formats and for multiple devices. Now, as many of you may know already, it has always been possible to do multi-device publishing from FM. However, read more…

Introducing FrameMaker XML Author

January 31, 2014 @ 5:09 PM, By kverma

Hello Framers, Today, I wanted to tell you about a brand, new product called FrameMaker XML Author, which we launched as part of the recent new release of FrameMaker line of products. FrameMaker XML Author (FMXA) is a fully standards-compliant XML editor, which lets you work with standards like DITA, S1000D or any custom XML read more…

Fix for importing previous version ISF files in RoboHelp 11

January 29, 2014 @ 5:43 AM, By Vikram Verma

Hello All, Recently, we came to know that the ISF files, generated from RoboHelp 10 and earlier, are not getting imported correctly in RoboHelp 11. We have released the fix for the same. For more details on how to apply the fix in your installation, please click here. Vikram Verma        

Fix released for RoboHelp 10 output issues related to Internet Explorer 11

January 24, 2014 @ 10:45 AM, By Vikram Verma

Hello RoboHelp users, I am happy to announce that we have released a fix for the RoboHelp 10 output issues related to Internet Explorer  11. When the WebHelp output for RoboHelp 10 is viewed in Internet Explorer 11, users experience the following issues: Search functionality in WebHelp displays no search results The Webhelp TOC, index, read more…

FrameMaker 12 is here!

January 14, 2014 @ 5:17 PM, By Maxwell Hoffmann

            Hello Framers, Wish you all a happy new year 2014! Hope you had a relaxing holiday break and are feeling fully recharged to get back into action in the new year! Today, I have some exciting news for you! It is my pleasure to announce the availability of the read more…

Technical Communication Suite 5 is here !

January 14, 2014 @ 3:10 PM, By Vikram Verma

Hello Everyone, Wish you all, a very happy and prosperous new year 2014! As we begin the New Year, I am pleased to announce the availability of Technical Communication Suite 5, the latest version of the suite. Watch the video below to learn more. This release of Technical Communication Suite has major upgrades to FrameMaker, read more…

Guest Bloggers

Colum McAndrew
Senior Technical Writer, IDBS
Twitter: @robocolumn
Colum is a Technical Author based in Guildford, UK. A user of Adobe RoboHelp since 1999, he can frequently be found on that product’s support forums offering advice to other users. He also writes the RoboColum(n) technical authoring blog which focuses largely on RoboHelp, RoboHelp Server and other Adobe Technical Communications Suite products.

 

John Daigle
President, Evergreen Online Learning, LLC
Twitter: @hypertexas
A frequent speaker at national online help conferences, John is an Adobe Certified RoboHelp, Captivate and Acrobat Connect Professional Instructor. He has taught RoboHelp since 1992 and Adobe Captivate since it was introduced. His speaking engagements include the STC Manhattan Chapter, STC Summits in Minneapolis, Atlanta, Philadelphia, WritersUA and LavaCon conferences. John is a member of the Society for Technical Communication (Rocky Mountain Chapter) and has a Bachelor of Science degree in Journalism from the University of Houston. He began his career in broadcast news as a reporter for the NBC television affiliate in Houston, Texas.

 

Kevin Siegel
Founder & President, IconLogic, Inc.
Twitter: @Kevin_Siegel

Kevin has written more than 100 step-by-step computer training books including Essentials of RoboDemo 5, Essentials of Adobe RoboHelp 9, Essentials of Adobe RoboHelp 8, Essentials of Adobe RoboHelp 7. Kevin spent five years in the U.S. Coast Guard as an award-winning photojournalist and has more than two decades experience as a print publisher, technical writer, instructional designer and eLearning developer. He is a certified technical trainer, has been a classroom instructor for more than 20 years and is a frequent speaker at trade shows and conventions. Kevin holds multiple certifications from companies such as Adobe and the CompTIA.

 

Scott Prentice
Founder & President, Leximation
Twitter: @saprentice

Scott is a specialist in online documentation development and efficient publishing processes. He has spent 19+ years as a technical publications application developer, overlapping with 8 years as a technical writer of user and developer documentation. Extensive design experience gives Scott the ability to creatively solve unique problems on short notice. His specialties include custom web application development, online document interface design, and authoring productivity enhancements. He is also adept at creating innovative solutions that facilitate content localization into many languages.

 

Willam van Weelden
Technical Writer, Centric IT Solutions
Twitter: @WvWeelden

William is a technical writer and a part time Philosophy student at the University of Utrecht. He creates help, demonstrations and commercial documentation using a variety of tools, including Captivate, FrameMaker and RoboHelp. You can visit him at www.wvanweelden.eu

 

Adobe Bloggers

 

Ankur Jain
Product Manager (Technical Communication Suite, RoboHelp, and RoboHelp Server )
Twitter: @ankurjain8

Ankur is responsible for Adobe’s business strategy, product roadmap, and partner and customer relationships for his Technical Communication products. He is a popular speaker at technical communication conferences around the globe. Prior to Adobe, Ankur worked as a Senior Product Manager at Trilogy, where he specialized in solving industry’s toughest problems and delivering business value through relentless innovation and technology-powered business services. Earlier in his consulting role, he served over a half dozen clients in the US and the UK on various strategic initiatives. Ankur holds an MBA and enjoys traveling.

 

Kapil Verma
Senior Product Manager (FrameMaker, FrameMaker Server)
Twitter: @KapilVermaAdobe

Kapil is responsible for the overall FrameMaker product strategy and roadmap, partner ecosystem management, and customer relationships. Prior to Adobe, he worked as a management consultant at McKinsey & Co., where he served Fortune 500 technology and telecomm corporations on a variety of strategic topics. Earlier, he worked at Capital One in Virginia, where he developed and shaped marketing strategy.

 

Maxwell Hoffmann
Product Evangelist
Twitter: @maxwellhoffmann

Maxwell has continually worked with FrameMaker software in several capacities for over 20 years. He has provided hands-on sales and customer training to over 1,200 people in North America, Europe, Australia and South America. Maxwell spent the last 15 years in the translation industry, where he managed consulting, DITA/XML migration and multilingual publishing production with FrameMaker, RoboHelp and the most common competitive products. A prolific blogger and white paper author, Maxwell has been a frequent featured speaker at conferences relating to technical communications. He was designated an Adobe Community Expert in 2007 and a 2011 inductee to the Adobe Community Professional program as a recognized expert in FrameMaker. Maxwell has also been designated one of the Top 25 Most Influential Content Strategists for 2010 by MindTouch and LavaCon.

Parth Mukherjee
Product Marketing Manager
Twitter: @parthsm


Parth manages marketing activities for the technical communication products. In his capacity he manages marketing strategy, investments, lead generation and partner relationships. Parth also manages social media and web content for the business. In this capacity, he creates as well as manages web content and technical documentation for Adobe products. Parth holds an MBA in Marketing and has been a branding expert in the consulting services space before joining Adobe.

 

Tom Aldous
Director – Business Development and Evangelism
Twitter: @tmaldous

Tom leads the business development activities for Adobe’s technical communication tools. Before joining Adobe in January 2011, he worked for over 20 years as a managing partner and consultant at an Adobe business partner company called Integrated Technologies, Inc. (InTech). While at InTech, Tom successfully implemented large-scale XML solutions at several Fortune 500 companies.

 

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