Adobe Technical Communication Blog

We have a long list of upcoming webinars on a variety of topics which many of you will find useful. Some of the best known faces in the industry will be a part of these webinars, so please take your pick.

A list of all webinars and descriptions are available here (click to access):

• On the Adobe website
• On our Facebook Events page

Here’s the list. Click to read the descriptions and register:

• Enhanced XML Editing and CMS Integration Capabilities in Adobe FrameMaker 10
• Multi-screen Publishing and Next-Generation Collaboration Workflows in Adobe RoboHelp 9
• Strategies for Building and Managing Large Online Libraries
• Localization Efficiencies Series #1: Best Practices in Structured & Unstructured Authoring
• Localization Efficiencies Series #2: Best Practices in Help & Policy Authoring and Publishing
• Integrating the CRX Lite (Day Software) CMS with FrameMaker 10
• Mobile and Social – The Future of Technical Communication
• Confessions of an ‘Enlightened’ Mind – Top 10 Mistakes to Avoid when Starting a Help Project!

Here’s a list of some useful Adobe TechComm links for everyone. We will publish these every now and then.  We hope they are useful.

USEFUL ACTIVITIES

• Have a Sales Query? Want a Call Back?

• Try Technical Communication Suite 3.5 for FREE

• Try FrameMaker 10 for FREE

• Try RoboHelp 9 for FREE

• Calculate how FrameMaker is the Highest ROI, Lowest TCO XML Editing & Publishing Solution

LEARNING RESOURCES

• Upcoming LIVE eSeminars

• On-Demand eSeminars

• Technical Communication CHANNEL on Adobe T

THOUGHT LEADERSHIP WHITEPAPERS

• Technical Communication Suite Whitepapers

• FrameMaker Whitepapers

• RoboHelp Whitepapers

GETTING STARTED TOOLKIT

• Technical Communication Suite 3.5 Guide

• FrameMaker 10 Guide

• RoboHelp 9 Guide

GET SOCIAL MEDIA UPDATES

• Join the Largest Technical Communication Facebook Community

• Join the Largest LinkedIn Network for Technical Communication Professionals

• Get Adobe Technical Communication Updates on Twitter

• Adobe Technical Communication Blog

WHY UPGRADE TO THE LATEST VERSION

• Technical Communication Suite Upgrade Guide

• FrameMaker Upgrade Guide

• RoboHelp Upgrade Guide

FREE GOLD SUPPORT, COST SAVINGS

• Technical Communication Suite – Want to get FREE GOLD SUPPORT and SAVE LICENSING COSTS?

• FrameMaker – Want to get FREE GOLD SUPPORT and SAVE LICENSING COSTS?

• RoboHelp – Want to get FREE GOLD SUPPORT and SAVE LICENSING COSTS?

Become an ACE in Adobe RoboHelp 9 by taking the Adobe Certified Expert exam. The Adobe RoboHelp 9 certification exam comprises of 66 multiple-choice questions and you will need a minimum of 62% to pass the exam. The certification exam has a time limit of 75 minutes, and includes a timer to mark the remaining time.

Exam Registration:

Follow this link to register for the exam and take your first step to become an ACE in Adobe RoboHelp 9!

Exam Preparation:

The following are typical tasks that you should already be able to perform:

• Author content targeted toward end users including manuals, online tutorials, and knowledgebase articles
• Manage content workflows that incorporate collaboration with other authors and subject matter experts
• Create help content that provides access to external Web content
• Create context-sensitive help
• Create content that can be distributed/published via multichannels and multidevices including CHM/HTML, Adobe AIR, PDF, and EPUB
• Use supplied scripts
• Use existing skins and edit skins (WebHelp and AIR Help)
• Imports external content (for example, Microsoft Word, Adobe FrameMaker, XML, and HTML files)
• Create content such that it can be easily reused

Exam Topics include:

• Customizing the environment (workspace) and application
  • Given a scenario, create an environment
  • Given a scenario, configure application- and project-level settings (General, Recent Projects, and File Association tabs)
• Creating and managing projects
  • Create a project by selecting the appropriate settings in the New Project Wizard dialog box
  • Create and import topics into a project
  • Given a scenario, create a merged project
  • Given a scenario, generate reports and identify solutions for reported problems
• Editing topics
  • Given a property of a topic, explain the purpose of that property. (Properties include: title, master page, status, indexing, search keyword, exclude from search)
  • Change the appearance of a topic by using style sheets and master pages
• Importing content
  • Evaluate and modify a Microsoft Word document to ensure it can be efficiently imported into RoboHelp
  • Evaluate and modify a FrameMaker doc to ensure it can be efficiently imported into RoboHelp
  • Import XML files
• Working with styles and master pages
  • Create style sheets
  • Create master pages
  • Create and use styles
• Creating and managing lists and tables
  • Create and manage lists
  • Create and manage tables
• Creating links and user navigation
  • Create and edit links
  • Create and manage bookmarks
  • Create and manage TOCs
  • Create and manage indexes
  • Create and manage See Also and Related Topics buttons
  • Create an image map link
  • Create and manage breadcrumb navigation
  • Create and manage glossaries
• Inserting graphics and multimedia
  • Insert and manage graphics
  • Given a multimedia type, insert and manage that multimedia type. (Multimedia types include: Captivate, MP3, SWF, AVI, FLV)
• Creating and editing reusable content
  • Create and manage User Defined Variables
  • Create and manage snippets
  • Use Resource Manager to create, manage, and share resources
• Inserting DHTML
  • Create and manage User Defined Variables
  • Create and manage drop-down menus
  • Create and manage expanding hotspots
  • Create and manage text-only popups
• Creating conditional build tags
  • Create and manage conditional build tags
  • Attach conditional build tags to project assets
  • Create conditional output
• Implementing context-sensitive Help
  • Given a scenario, identify the tasks a content author performs to implement context-sensitive Help
  • Implement automatic CSH mapping
  • Given a scenario, identify the steps to test context-sensitive Help
• Managing the spell checker and search
  • Manage language settings and dictionaries
  • Create and manage keywords and synonyms
  • Given a set of user requirements, set up search
  • Implement external content search
• Generating and distributing output
  • Given a Single Source Layout, select the appropriate properties for that Single Source Layout. (Single Source Layouts include: FlashHelp, HTML Help, WebHelp, Adobe AIR, Printed Documentation, XML Layout ePub Format).
  • Given a set of user requirements, generate a Single Source Layout
  • Given a Single Source Layout, create a checklist for distributing the output
• Implementing review and collaboration
  • Implement different types of review and collaboration
  • Import and manage comments and tracked changes
• Working with skins
  • Create and manage skins
  • List and describe the functionality of the WebHelp Skin Editor
  • Given a scenario, determine which type of skin should be used. (Skin types include: AIR Help, FlashHelp, and WebHelp)
• Automating tasks
  • Given a scenario, configure a script
  • Create, manage, and run scripts
• Working with other applications
  • Manage linked FrameMaker and Word documents
  • Given a scenario, identify the benefits of hosting the output on a RoboHelp server
  • Given a scenario, identify the benefits of using RoboSource Control
  • Create, edit, and manage screen captures by using RoboScreenCapture

Need more information? Leave a comment here and we’ll get back to you…

Good luck!

Ankur Jain
Product Manager – Technical Communication Suite | RoboHelp | RoboHelp Server
Follow me on Twitter: @ankurjain8

Adobe is happy to return as the exclusive primary sponsor of the Conference for Software User Assistance 2012. We hope you make the most of all we have in store.

1. Sign-Up for the Adobe Thought Leadership Event on Help and Policy Authoring & Publishing: March 11, 2012, 8:00am-1:00pm CST, The Peabody Memphis. Join Alan Houser, Bernard Aschwanden, Beth Gerber, Joe Welinske, John Daigle, Matt Sullivan, Max Hoffmann, Pam Harrison, Peter Grainge and, Rick Stone as they discuss industry trends and share experiences. Event Agenda.
2. Register for the WritersUA 2012 Conference with an Adobe $200 discount: Get a US$200 discount on the conference registration fee for WritersUA 2012 Conference. This offer is available only if you register before 11.59 PM PST on 24th Feb 2012 via this Adobe promotional program.

Even if you are not attending the event, you still stand a chance to win a full version of Adobe Technical Communication Suite 3.5 software. Click here.

See you there!

TechComm @ Adobe

RoboHelp allows you to integrate content created by different authors in Microsoft Word and Adobe FrameMaker. You can create projects by linking or importing Word and FrameMaker documents and then publish in different formats, including printed documentation. You can also use Word and FrameMaker documents as source files in an existing RoboHelp project.
Note: Linking FrameMaker documents in RoboHelp requires the installation of Adobe Technical Communication Suite. RoboHelp supports Word 2010 as well.

This article is a quick gist of the import and linking process for Word documents in RoboHelp. The RoboHelp documentation for Importing or linking Microsoft Word Documents has more detailed information.

If you have RoboHelp 9, make sure that you have installed the 9.0.2 patch. This patch includes enhancements that efficiently render images, tables, and styles used in the imported content. For more information, see this post.

Workflow for importing or linking a Word document

The following table describes the workflow for importing or linking a Word document:

Steps to import or link a Word document

The following is a step-by-step illustration of how to import or link a simple Word document into RoboHelp.

1. Click File > New Project and then select a blank project in RoboHelp.
   Note: You can also import the file into an existing project. However, it is prudent to import the file into a new project, clean up the structure, and then copy over the clean structure to your existing project, thus avoiding any mess-up in the existing project.
2. Name your project as you desire and click Finish.
   
3.  Do one of the following depending on whether you want to import or link a Word document.
• To import a Word document: Click File > Import > Word Document. Select the Word document to be imported and click Open.
• To link a Word document: Click File > Link > Word Document. Select the Word document to be linked and click Open.
4. To create a TOC from the Word file, check the Create TOC option. You can either add the imported content to an existing TOC or create a new TOC. Similarly, if your Word document has an index and a glossary, you can choose to import these into RoboHelp.
   
5. Click Next.
6. To edit the conversion settings for the Word document, click Edit.
   
7. In the Conversion Settings dialog box, map the Word styles to RoboHelp styles as desired.  To use the source formatting in RoboHelp, select the mapping as [Source]. Additionally, you can edit the selected RoboHelp style by clicking Edit Style.
   
8. Click OK to save the mapping.
9. Click Finish to finish importing the Word Document into RoboHelp.

 About the converted Word document components

The following table lists the major Word document components and shows how they are converted into RoboHelp.

The American writer and theologian, Frederick Buechner, once said, “they may forget what you said, but they will never forget how you made them feel.” At Adobe, engaging with technical communicators, content creators and strategists is a key need, desire and passion. And we strive to leave no stone unturned to do so.

Our social media presence is growing by the day and we notice no one throngs and thrives on the social media as well as the #techcomm superjocks. So the first big news of 2012 (implying many more are to follow) is that we have entered the new year with a new look Facebook community! We intend to build the social networks’ largest community of technical communication professionals and the foundation has been laid.

Some interesting content that already exists on the community page / will soon be available, includes:

• Video interviews with seasoned technical communication professionals, thought leaders, acclaimed industry experts talking about trends in the TechComm space
• Competitions that will engage the technical writing world like never before (with very, very interesting prizes!)
• Technical Communication humor and cartoon strips
• What’s happening in the TechComm world and what we did / noticed at all major events across the globe in FY 2011
• Surprise goodies like the Technical Writers’ Calendar and much more (can’t let the cat out of the bag yet)
• Announcements of webinars by Adobe and prominent guests from across the industry
• Direct relay from our Twitter and YouTube channels, free training videos from the Technical Communication CHANNEL on Adobe TV
• Other information such as Adobe product promotions, special offers, discounts, events

Now, join us on Facebook right away or shall we shoot more bullet points your way? Also, do tell your friends and colleagues!

We hope to see you there soon!

To interesting times,

Team TechComm @ Adobe

A very Happy New Year to all readers!

We are pleased to announce the release of the first part of the whitepaper “Key Trends in Software User Assistance”. This is the first of a two-part series discussing the current and future trends associated with software user assistance.

Joe Welinske of WritersUA (who needs no further introduction) has authored this insightful whitepaper that covers a lot of ground in about six pages. The table of contents for the whitepaper is available below:

• What is User Assistance (UA)?
• Most Valued User Assistance Skills
• Most Valued User Assistance Technologies
• Platform Support

The whitepaper has some very useful insights, many of them based on WritersUA surveys. For example, did you know:

• “Interviewing” and “Project Planning” are among the Top 5 most valued user assistance skills
• Technical communication professionals are branching out to new areas, some even into writing scripts for “YouTube-style videos”
• 30% of respondents are involved with wikis whereas in 2008 wikis didn’t even figure in the survey categories
• Even with the pervasive presence of mobile devices, only 24% respondents are using it right now – implies tremendous potential for growth

Download the PDF version (approx. 2MB) – Happy reading!

And once the whitepaper has piqued your interest, do not forget to:

• Register yourself for a webinar on the same topic: January 16^th 2012, 10AM PST – Join Tom Aldous, Adobe Technical Communication Evangelist and Joe Welinske, President of WritersUA for an interactive webinar as they discuss the findings of an independent research conducted by Joe for the User Assistance professionals of today and tomorrow.
• Watch this space for Part 2 of this whitepaper: Part Two of this series will focus on the emerging paradigms in information technology and UA. This includes support for mobile devices, integration with Agile methods, convergence with training, the emergence of HTML 5, instructional video, and SEO.

Best Wishes,

Team TechComm @ Adobe

by John Daigle

For those looking for an easy and quick way to return or migrate to Adobe RoboHelp after trying MadCap Flare, I’ve created an enhanced project converter. The Flare-to-RoboHelp Project Converter is free and can be downloaded on my website http://www.showmethedemo.com/Flare-to-Robohelp/. This is especially timely because of Adobe’s Switcher program which provides a 40% discount on RoboHelp for a limited time for those switching from another tool.

So why did I create the converter in the first place? I’ve been teaching thousands of authors how to use RoboHelp since its inception 20 years ago. Each release brought innovative features and workflows that made it so friendly to use for non-developers. That is, until Macromedia bought the old eHelp Corporation! Unfortunately, development stopped for several years between 2003 – 2006. Understandably, many authors (including me!) started looking for alternatives out of fear of being left behind.

It was that fear, uncertainty and doubt that caused some RoboHelpers to give Flare a try. After all, it was developed by former members of the old eHelp RoboHelp team. The assumption was that it would have the look and feel and usability of the original RoboHelp. But, for many, it was a disappointment. Not that Flare didn’t have fine features. My clients simply felt that Flare’s user interface was far too “technical” and the workflows so much more cumbersome compared to RoboHelp. There was also a much steeper learning curve. Make no mistake. Flare is a fine product. But many authors feel it takes more than list of marketing buzzword features to be really useful in the long run. The workflows need to be logical and cater to technical communicators who want to spend more time helping their readers than learning some new technical way of doing things. These authors who flirted with Flare missed the ease of use they recalled when they used RoboHelp.

Then, something amazing happened. Adobe Systems bought Macromedia and management saw great potential for new development. In particular, they could see how RoboHelp could be combined with Adobe FrameMaker, Adobe Captivate, Adobe Acrobat and Adobe Photoshop and be part of a family of “best of breed” applications for technical communicators. They called it Adobe Technical Communications Suite. Since taking over RoboHelp, there have been four releases that have incorporated the technologies and workflows authors have requested. It is clear now that RoboHelp will remain the leader and continue its long-standing innovative path. In other words, “it’s safe to return home.”

Those returning to RoboHelp from Flare tell me they had no idea that Adobe had made so many innovations and improvements. Among the many new things they found were:

• A much-requested way to provide content based on categories such as “role-based” or “location-based” or any other sub-group the author prefers. Each category has its own Content, Index, Search and Glossary to find what’s relevant to them.
• Robust search enhancements such as External Content Search for Web 2.0 content curation, integration of Google search, and more options for end users to maximize their search results.
• Community-generated content with RoboHelp’s unique and popular AIR Help output that provides moderated end-user commenting “out of the box” with no extra add ons.
• The most outputs of any tool including Adobe FlashHelp, Eclipse Help, JavaHelp, AIR Help, WebHelp, Acrobat PDF as well as mobile and device XML formats such as ePUB.
• Adobe RoboHelp Server which provides user Feedback Analytics reports and a way to authenticate users and manage access to content.

At conferences like WritersUA, STC Summits and LavaCon, folks have asked me if it was possible to convert a MadCap Flare™ project to an Adobe® RoboHelp® 7, 8 or 9 project. So as part of my consulting practice, I decided to create a quick and easy (and free) value add for my clients with this converter and help authors return to RoboHelp. Now, anyone can download the converter here. It is provided free on an “as is” basis.  Please take a look at the 3-minute Adobe Captivate video tutorial (embedded in this blog post) to see it in action.

View video in a new browser window

Depending on the combination of Flare and RoboHelp versions that are used, these features are usually converted successfully*:

• Topics
• CSS
• TOC and Keyword Index
• Glossary
• Snippets
• User Defined Variables
• Conditional Build Tags
• Context Sensitive Help (CSH) Map files
• Headers and footers are converted to Snippets similar to Flare
• See Also and Related Topics links are NOT supported at this time

*A very few items may require “tweaking” after the conversion. This will depend on the version of Flare and the version of RoboHelp. I have tested all the way back to Flare v2.1 up until Flare v7.2 and with RoboHelp 7, 8 and 9 with successful results. Fortunately it only takes a five or ten minutes to see how well it works for you.

To all the authors returning home to RoboHelp after their fling with Flare, I thank you. And, welcome back!

About the Author

John Daigle is president of Evergreen Online Learning, LLC, based in Evergreen, Colorado. A frequent speaker at national online help conferences, John is an Adobe Certified RoboHelp, Captivate and Acrobat Connect Professional Instructor. He has taught RoboHelp since 1992 and Adobe Captivate since it was introduced. His speaking engagements include the STC Manhattan Chapter, STC Summits in Minneapolis, Atlanta, Philadelphia, WritersUA and LavaCon conferences.

John is a member of the Society for Technical Communication (Rocky Mountain Chapter) and has a Bachelor of Science degree in Journalism from the University of Houston. He began his career in broadcast news as a reporter for the NBC television affiliate in Houston, Texas.

Hello Framers,

Here is the third post in the series we are doing on FrameMaker to provide complete and accurate information to our user base.

Today’s blog post is on a topic which is very relevant in today’s world. We are living in an era where there is a device explosion happening around us. People are carrying multiple devices with them such as laptops, smartphones and tablets; and consuming a lot of content on these devices. This article from a recent issue of The Economist magazine captures this trend in detail (see especially the chart titled: “Growth of the gadget”). So, what is the implication of this trend for us as technical communicators? A direct implication is that we need to think about how to make our content available on mobile devices because our end users (many of whom are using these devices) will expect the content to be in available on these devices in addition to all the traditional channels.

Today, we will be showing you how you can publish your FrameMaker content to mobile devices. If you have your content in FrameMaker (it can be structured or unstructured content), now it is easy to publish it to the popular EPUB standard (more on the it below) if you have Technical Communication Suite (TCS) (version 3 & above) OR FrameMaker Server (version 10 & above). With these solutions, one can easily publish to the EPUB format from within FrameMaker interface or through automated publishing workflow. After the content has been published to EPUB, it can be transferred to mobile devices which have EPUB readers (most of the mobile devices today have EPUB readers built in to them e.g. iPad, Android based devices, Barnes and Noble Nook etc.)

Lets look at the EPUB standard and the workflow using the products.

About the EPUB standard

EPUB (an abbreviation for electronic publication) is a standard for digital publications and documents. It was first published in 2007 and is a format tailor-made for reading text over electronic devices. The founder and keeper of this standard is International Digital Publishing Forum (IDPF). Latest issued specifications for the standard is EPUB 3.

The EPUB format has been adopted very quickly because of its ease to use and portability on multiple devices. It is mainly designed for reflowable content, i.e the text display is optimized for the particular display device being used. As a result, the same EPUB file could be used on various display devices with different sizes.  Today, there are various devices available with EPUB readers which include iPhone, Android devices, tablets, PCs. Furthermore, Adobe Digital Editions is one of the widely used EPUB readers in the market on laptops and desktops.

In short, EPUB is:

• A free & open standard
• Integrates well with the touch sensor
• Has reflowable & resizable text (its not PDF:)
• Has metadata embedded
• Support for Inline raster / vector images
• Has support for CSS styling
• Has DRM support

The other optional fields for generating a customized EPUB output are:

• RoboHelp Project: The .XPJ file of a project is used which serves as a template for the EPUB output.
• ISF: The .ISF (Import Settings File) is used which contains the conversion settings from FrameMaker to RoboHelp
• Master Page: Master Page (.HTT) file of a RoboHelp project can be used as a background page for the EPUB output.

Furthemore, one can also use FrameMaker Server to generate the EPUB file. FrameMaker server is our solution to do automated publishing to multiple formats and devices (to know more, read the detailed blog post on this topic). A user needs to select the EPUB output option to generate the EPUB file.

See screenshot below for more details on scheduling publishing with FrameMaker Server.

Note: For generating EPUB, 7-zip software would be required on the machine. 7-zip is a small archiver tool with high compression ratio. You can download the software for free from here

Samples

To showcase the EPUB publishing capabilities, we have published some sample FrameMaker documents to the EPUB format. Please download the .zip file and unzip the contents. In the folder, you will find the source FrameMaker files as well as the generated EPUB files. As you will see, the samples include a variety of FrameMaker content: DITAMap, a FrameMaker book, FrameMaker FDK10 reference guide and another guide template. For best viewing experience, download the EPUB files to your mobile device and use the EPUB reader to open the file (For instance, for Apple iPad, you will need to transfer these EPUB files using iTunes and view them in the iBooks App)

So, in summary, as we saw, it is quite easy to generate outputs for mobile devices from your FramMaker source. We hope that you found this information useful. Do give the EPUB publishing capabilities a try and let us know what you think.

Here is wishing you happy holidays and a happy new year 2012!

Regards,

Amit Agarwal -Senior Lead Software Quality Engineer, FrameMaker

Kapil Verma – Sr. Product Manager, FrameMaker and FrameMaker Server

Dear RoboHelp Users,

I’m pleased to announce the availability of Adobe RoboHelp 9.0.2 Service Update. As part of this service update, we have fixed several issues that were reported to us by our users and valued partners. In addition, there are some enhancements in this service update as well. Here is a summary of the fixes/enhancements in this service update:

ePub Output:

1. We have moved to a different file archiver to resolve some of the validation errors in the ePub output. This will be especially useful for those who are looking to publish eBooks to Apple bookstore etc.
2. MOV and MP4 files were not supported in the ePub output. RoboHelp 9.0.2 service update allows you to have MOV and MP4 files in your ePub output that you will especially find useful on iOS.
3. The Cover Page behavior in the ePub output has been enhanced. The Cover Page image will now appear while viewing the ePub output in Adobe Digital Editions.

After installing the update, please copy the updated ‘ePub Generator.jsx’ script from [InstallDir]/RoboHTML/presets/scripts/ to the following location:
                  On Windows XP: [USER]/Application Data/Adobe/RoboHTML/9.00/Scripts/Sample Scripts/
                  On Windows 7: [USER]/AppData/Roaming/Adobe/RoboHTML/9.00/Scripts/Sample Scripts/

Merged CHM Output:

1. In some cases, generating merged CHM output of upgraded legacy projects used to fail. This has been fixed now.
2. The HHP file was always overridden while generating CHM output. This has been fixed now

If CHM merging doesn’t seem to work after applying RoboHelp 9.0.2 service update, please follow these (one-time) steps:

• Remove all merged TOC links from the parent project and create fresh links. Save the project and regenerate.
• Ensure that all merged child projects are listed under the MERGE FILES section of the .hhp file present in the parent project before regeneration.

Import/Link Microsoft Word and/or Adobe FrameMaker Content:

1. Some options present in the Other Settings section of the Conversion Settings dialogue were not being saved in a few cases when importing a Word document into RoboHelp. These settings will now be honored.
2. PNG images embedded in Word documents used to lose quality when imported into RoboHelp. The PNG support has been enhanced now. Please enable Allow PNG as a graphics format setting in Microsoft Word to take advantage of this enhancement in RoboHelp.
3. When importing documents from Word, table and cell width values were being lost in case you have mapped the Table style. This has been fixed now.
4. Style names were not getting preserved when importing Word documents into RoboHelp. This has been fixed.
5. Incorrect paragraph style was getting generated in the html code when mapping the Normal style from Word to the Normal style in RoboHelp. This has been fixed.
6. The CSS defined for style mapping was not being applied on paginated topics for linked Word documents. This has been fixed now.
7. Importing Word documents with sections used to bring in extraneous DIV code in topics. This has been fixed now.
8. In the Conversion Settings dialog box, the Pagination label did not reflect that the option is to be used to split the document into topics based on a selected style. The new label makes it clear.
9. FLV format in imported or linked FrameMaker documents was not getting preserved. This has been fixed now.
10. If the Use Underscores in File Names option is selected and topics in linked FrameMaker documents have cross-references, the topic titles were getting prefixed with an underscore. This behavior has been fixed now.

Adobe Captivate 5.5 Users:

1. Captivate 5.5 was launched after RoboHelp 9. This update allows you to use Edit with Captivate option with Captivate 5.5. If you have Technical Communication Suite 3.5, then you have this fix already.

Printed Documentation Output:

1. The PDF settings were not enabled in the Printed Documentation SSL in certain scenarios related to Word 2010 and/or PDF Add On. This has been fixed/enhanced.

1. Some of you reported that RoboHelp for Word fails to import Microsoft Word documents if Microsoft Word 2010 is used with it. This service update should fix that problem.

1. For a fix to the problem of being unable to check in files with RoboSource Control, on a 64-bit system, see the article Can’t check in files.

RoboHelp 9.0.2 update is now available through Adobe Update Manager (AUM). You can check for updates through Help>Update menu in RoboHelp 9. It will be available for download from RoboHelp Support Center later today. I encourage all the RoboHelp 9 users to install this update.

I would like to take this opportunity to thank all those who contributed by reporting these issues. Special thanks to Peter Grainge, Kevin Siegel, John Daigle, Rick Stone, and Matt Sullivan for their valuable contributions.

Hope you find these fixes and enhancements useful.

Ankur Jain
Product Manager – Technical Communication Suite | RoboHelp | RoboHelp Server
Follow me on Twitter: @ankurjain8