by Todd Kopriva

 Comments (1)

Created

July 13, 2010

I just updated the following Help documents:

Now would be a good time to grab a fresh copy of the PDF version, which you can do from the top of any page of the HTML versions linked to above.

I incorporated information and corrections from several hundred comments. We really appreciate it when you add comments to the pages of Help on the Web to give some additional information, links to tutorials, corrections, et cetera. (One thing that comments on the Help pages aren’t good for is questions that are better suited for the user-to-user forums.)

By the way, this was my last act as documentation lead for After Effects (which I have been for several years), Adobe Media Encoder (which I have been for several months), and Premiere Pro (which I have been for a few weeks).

I’m now in Adobe Technical Support, focusing on providing online technical support for these same applications. So, you’ll see plenty of me if you spend any time on our forums. Now more than ever I will be trying to help y’all solve problems with using these applications and trying to make sure that your feedback gets to the right place. With that in mind, please read this post about how to send feedback and communicate with us. We really want to help, and we really want your feedback, but it’s crucial that it come through the right channels so that the right people can see it.

COMMENTS

  • By evan fotis - 7:59 AM on July 13, 2010   Reply

    this more of a web design comment.
    In previous adobe online help pages, the left folder tree was always visible. Thus it was easy to navigate through pages, and see the available topics headlines.
    Now in the cs5 help, this has been removed and instead, the use of “breadcrumbs” on the top has been implemented.
    I am not against breadcrumbs, but since in adobe online help they do not function as on windows where pressing on a word in the path would reveal a drop-down list with the other links, it takes longer to move around in the docs. It adds a few more clicks in the process of moving from the current page to the main one with the tree and then again to the next page destination. before one could just scroll the folder tree even expand the subfolders and directly go to another page.
    my $0.2.

    [reply from TMGK: I agree, Evan. I recommend bringing this issue to the Community Help forum, which exists for such feedback: http://forums.adobe.com/community/creativesuites/communityhelp
    The people who actually make the design decisions about the Help documents are on that forum.]

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