Adobe Creative Suite applications are expected to work great on Mac OS X 10.8, a.k.a Mountain Lion. The Adobe website reports:
Adobe and Apple have worked closely together to test Adobe® Creative Suite® 5, 5.5 and CS6 editions and individual products for reliability, performance and user experience when installed on Intel® based systems running Mac OS X Mountain Lion (v10.8). Earlier versions of Adobe Photoshop® (CS3 and CS4) software were also tested with Mountain Lion and there are currently no known issues.
As with any new release of an operating system, there may be unexpected issues that arise that were not discovered during testing.
See complete details on the Creative Suite FAQ page.
Gatekeeper
In Mountain Lion, Apple has included a feature called Gatekeeper, that makes it safer to download and install application from the internet. Adobe has added the Gatekeeper signing requirements to the currently shipping applications.
- If you download older applications that shipped before the Gatekeeper was introduced, you’ll get a security warning, but that’s it. You’ll be able to install after that. See Error “Has not been signed by a recognized distributor for more details.
- If you want to verify that the digital signature on older (CS5.5 for example), see Verify Digital Signatures on pre-Gatekeeper software.
More Help
The product forums are good place to Read about, Start , or Contribute to discussions about any issues that you might be facing.
Direct links to the product forums are here:
If you encounter any issues, please report them to us using the bug reporting form.
#1 by André Menegatti on July 26, 2012 - 4:14 pm
I had a huge problem with the Adobe CS4 and CS5 in Lion and I am having the same problem in Mountain Lion. When I try to save a file to the network, in units that doesn’t suport the auto save resource, the applications freezes and following, the OS X crashes. I was expecting that they had fixed this bug in Mountain Lion, but this has just got worst.
I discovered a way to avoid the problem in Lion, turning off the Lock File resource in Time Machine settings, but in Mountain Lion this option doesn’t exist anymore, so I can’t do this walkaround.
Adobe and Apple engineers should work in this problem, because this is happening with many users since OS X Lion has been released and we haven’t a feedback from both companies until now.
#2 by charles on January 18, 2013 - 11:47 pm
udate it its working http://www.macupdate.com/app/mac/39490/apple-java
#3 by WojciechEksner on July 28, 2012 - 6:41 pm
I have just installed Lion Mountain and I am not able to open a Illustrator CS4. I have a deadline !!!!!!!
This is nightmer. Does anybody know what is going on ?
#4 by larry smith on July 30, 2012 - 9:56 pm
Same problem
#5 by CAJeepBoy on August 6, 2012 - 1:57 am
ZOMG! Okay, here’s a rule you should follow, never, NEVER upgrade your OS or apps (being used) when working for a client or under a deadline… wait until a milestone/deliverables have been handed off/job is complete before upgrading OS or Apps. You have encountered the very real reason why you need to maintain a stable working environment… I know, sometimes it’s hard to wait, but it’s necessary, as you have just found out. Good luck!
#6 by CloneYourDrive on January 20, 2013 - 5:40 am
Before you upgrade:
Get a full clone of your harddrive by using SuperDuper! or CarbonCopyCloner. These tools will generate a 100% clone of your harddrive which will be bootable, meaning you can fully restore this if your new OS gives you trouble and even run from it at from your external drive, when pressing Command Key at start up.
These tools cost about 30$ plus an external harddrive (needs to be at least the same size of your current main harddrive) and can save you a lot of trouble (in HDD fails, computer gets lost, etc)
#7 by Justin Peter on August 15, 2012 - 1:03 am
Have you installed the java runtime update?
For some reason, it’s not on the app store so it doesn’t come with updates. But, you can install the script from here.
http://support.apple.com/kb/DL1515
#8 by Sammy on August 20, 2012 - 8:26 am
Thank you so much. Panic set in for awhile.. Thank God for forums!!!
#9 by J Longo on December 24, 2012 - 7:46 pm
The link did not work nor did the suggestion for going through the library and Adobe preferences. I have the same problem with all of my Adobe Suite doesn’t work because of this Java SE 6 runtime. Help! Help! Help! This problem would never have happened if Steve Jobs were still alive. Please include me in an email if someone comes up with a solution. I was finishing an iBook and now I’m stuck because I can’t access my Photoshop or Illustrator.
#10 by CloneYourDrive on January 20, 2013 - 5:44 am
You seriously think Steve Jobs personally attended all the bug fixes? I remember there being bugs with CS, even when Jobs was around. Apple is a big company with thousands of employees, so no way he could do all the work.
Plus it is common to check first before a upgrade to see if your CS suite will still work. I commonly only upgrade when needed and wait at least a year before, so I can be sure not to run into many troubles and will read before the upgrade if my CS will still run fine.
#11 by andrew on May 19, 2013 - 11:30 am
@ J Longo;
I had the same problem as you!
I was on JRE 7 and used the instructions in this link roll back to JRE SE 6; http://support.apple.com/kb/HT5559
Then I downloaded a new JRE SE 6 from
http://support.apple.com/kb/DL1573
After installation my AI, etc. starting working again!
I am on OSX Mountain Lion 10.8.3
Hope it works for you too!
#12 by Pier on September 19, 2012 - 5:29 am
You can reinstall previous OS I guess? In my case I can dowinload and reinstall Lion, perhaps it is the best until ths issues are solved.
In my case I cannot use bridge CS5;, it just crashes.
#13 by GeoffHarris on July 31, 2012 - 10:49 am
I have just installed Acrobat on my iMac using OSX 10.8 and it opens then closes. It will not work properly.
How do I fix?
#14 by Helen Morcom on August 1, 2012 - 12:33 am
I have installed Mountain Lion and now my cursor in Photoshop CS5 Extended keeps disappearing and not coming back! Any ideas on how to resolve this please coz i kind of need it quite bad!
#15 by Rachel on August 1, 2012 - 8:56 am
I couldn’t open photoshop, illustrator or indesign. I was about to get sick to my stomach. I am not a programmer. I am just a graphic designer. I went into utilities, under java preferences and i UNCHECKED 32 bit and 64 bit then I relaunched illustrator and it worked. same with photoshop. i think the javaruntime messes it up.
#16 by Oc on August 2, 2012 - 7:17 am
This worked like a charm. Thanks!
#17 by Kondal Murseblonder on August 5, 2012 - 9:16 pm
cannot open Dreamweaver CS6 under OS X ML. Tried the catch with Java but alas ….
#18 by Silje on August 7, 2012 - 6:37 pm
I had problems with Lion and CS5.1, but Only Illustrator. I had to SAVE AS and make hundreds og copies of my original document. If I hit save, Illustrator would crash, and the only way to get it working was to turn off the whole computer (wich would freeze at times) pull the plug on the computer and start again. Apple+S is a pretty instinctive move, so this has caused alot of frustration!
The Java-check off seems to work!! Thank you!
#19 by Ed Lee on August 20, 2012 - 6:28 am
Thanks for the fix; it worked like a charm.
#20 by leslie on February 3, 2013 - 9:05 pm
thank you thank you thank you!! this worked after nothing else would!
#21 by Jill on August 1, 2012 - 10:20 am
I just bought a new computer and installed Mountain Lion. I cannot open InDesign, though I can open the other CS5 applications. Adobe offers NO guidance on its web site, at least not that I can find. If it exists, it’s buried.
#22 by Leah on August 22, 2012 - 11:03 pm
I have the same problem. Indesign 5.5 loads but crashes as soon as I touch the document endn a single page blank document cant begin to open an existing doc Been on the phone for hours with adobe with no solution. Facing deadline and can do nothing!
#23 by Anne on October 1, 2012 - 4:32 am
Same problem. Cannot open InDesign (crashes as “loading plug-ins”) although PhotoShop opens (thank god!). Have you gotten any resolution? Or anybody solved this?
thanks
#24 by Rhea on November 13, 2012 - 10:17 pm
What happened?? I have spent day and half trying to solve this. Everything was fine and now indesign software refuses to launch. will not open any files. I have made no changes. I have uninstalled my whole suite and reloaded twice now. Rebooted, tried the java tip here but nothing.
#25 by Chris on August 2, 2012 - 2:31 pm
Thanks Folks – you have answered my question:
I will stay clear of the new Mac OS til the dust has settled,
too sensitive picture editing tasks to do in CS6 and en route
so I won’t risk a catastrophe – Thanks Apple – Thanks Adobe
#26 by Maumentum on August 3, 2012 - 5:30 pm
Well put, as I normally upgrade straight away as well but I’m running 10.7 Lion an Cs5.5 an it’s working fine, so will finish out this years study before any thoughts about an upgrade
#27 by Dennis on August 3, 2012 - 4:57 am
After installing Mountain Lion I been having a problem whereby my cursor disappears. Often if I switch to the Finder the cursor will reappear. It’s not just annoying; it’s severely impacting my productivity.
#28 by mgstolk on September 27, 2012 - 7:34 pm
I experience the exact same thing and discovered the same fix. Albeit, hopefully this is rectified with an update. Silly glitch. Other than that, I haven’t experienced any issues with ML and CS6. Everything works great for me!
#29 by R Williams on August 4, 2012 - 3:00 am
No problems here with CS 5.0 (ID, Ps, AI, Acrobat Pro) so far. ML upgraded from good Lion installation with cloned backup. Nice and fast, very efficient. Thanks, Apple! It is important to do “due diligence” and make sure the OSX installation to be upgraded is in good condition FIRST — as system upgrades can easily find pre-existing weaknesses. HTH.
#30 by Dave Waring on August 4, 2012 - 6:15 pm
I’m glad I did this google search before upgrading to Mountain Lion. I remember last year’s upgrade to Lion and the troubles I was having with Dreamweaver.
Thanks everyone.
#31 by ron finnerty on August 5, 2012 - 10:32 am
#13 Dave. wish I had your fore sight, i had no troubles with lion update so i stupidly believed mountain lion would go even smoother.
well CS6 creative cloud doesn’t run, Xcode crashes. if i can it happen Im going back to lion for the foreseeable future.
Bleeding edge cut me deep this time.
#32 by Susan on August 6, 2012 - 6:38 am
I’m running CS5 Suite. Everything works EXCEPT bridge which crashes upon opening every time :-(
#33 by Mark Blessington on September 20, 2012 - 10:06 pm
I have the same problem: Bridge crashes when I click on a folder: it immediately closes.
#34 by Andrea on August 8, 2012 - 4:08 pm
Same problem…
#35 by tsc on August 9, 2012 - 2:43 am
acrobat pro 10.1.3 worked on Lion but crashes under Mountain Lion some seconds after start.
#36 by tsc on August 9, 2012 - 2:11 pm
just found a solution that fixes my issue:
- in system-prefs/languages moved a different language to the top of the list
- restarted Acrobat ( AAM prompted for serial number!?, quitted AAM manually)
- moved preferred language again to top
Acrobat works now.
#37 by Robert on December 11, 2012 - 4:02 am
This worked for me… thanks.
#38 by Michael on August 9, 2012 - 3:33 am
#18 Susan, I am having the same problem. Have you received any solutions yet?
#39 by Craig on August 9, 2012 - 4:05 am
Since installing Mountain Lion my cursor keeps disappearing while using Photoshop. This is really annoying and is really having a bad impact on my work. I should have waited a while before installing the new OS. will have to revert back to Lion. What a mission.
#40 by Kim on August 9, 2012 - 3:09 pm
Me too, I have Mountain Lion and CS6 and the cursor keeps disappearing when using Photoshop. This is REALLY annoying, especially as i am an illustrator and NEED it to work. any ideas/help would be much appreciated.
Thanks!
#41 by mgstolk on September 27, 2012 - 7:36 pm
Quick fix… is click on the finder/desktop and reselect your document. Cursor comes back. Hopefully there is an update to fix this glitch.
#42 by dt on August 10, 2012 - 5:02 am
I am having the same crashing problem, I hope soon there is an update for Lion OSX, or else, the graphics are going to design me.
#43 by duncan on August 10, 2012 - 6:35 pm
Just chatted with Adobe support. They told me to uninstall CS4 then reinstall and it seems to have worked like a treat!
#44 by Chad on October 1, 2012 - 6:07 pm
Are you only using CS4? Or were you using a newer version too?
#45 by Chad on October 1, 2012 - 6:48 pm
Here is my story. I purchased a new SSD MBP and did a full migration from my old “pre-aluminum body” MBP. Everything worked fine except InDesign CS5. I uninstalled InDesign only and then reinstalled from the disk. It seems to be working perfectly so far.
#46 by laurie r on August 13, 2012 - 7:52 am
just installed Mountain Lion – now my CS5 photoshop will not allow me to print from it (huge error message) and crashes photoshop…what can be done? help?
#47 by Scott Litch on August 14, 2012 - 12:50 am
Same problem here. ID, Ai, and Br crash on launch. I tried the Java check box solution. It didn’t work for me. Help!
#48 by Karla on August 14, 2012 - 6:59 am
Have MacOS X Lion, my CS6 indesign was working fine until crashed this afternoon. It tries to open, registering, calling and executing startup services, then goes to window InDesign quite unexpectedly and if I click on Reopen only get the window, won’t go further than that, same thing if I click ignore, report just says adobe has no solutions. I tried reinstalling just InDesign from my Creative Suite Standard CS6. Any idea what to do?
#49 by Claudio Gusmao on August 15, 2012 - 12:17 am
Same problem here! I installed Creative Cloud Indesign CS6 and I can’t see the panels after that when I tried open Preferences menu Indesign Crashes. I looking for solution… I’m very disappointed. (Creative Cloud CS6 and Mountain Lion 10.8) Thank you
#50 by Claudio Gusmao on August 16, 2012 - 3:22 am
I’ve been uninstall Indesign CS6 installed through Cloud and downloaded the trial version at adobe website. Validate with Cloud user and Voilá…works well now!
#51 by Lex on August 15, 2012 - 4:00 pm
Me having the same problem, after installing mountain lion, my photoshop cursor frequently disappearing.
#52 by Peter on August 15, 2012 - 7:09 pm
I only use Photoshop 5.1 and Bridge and both ran OK after upgrading to Mountain Lion on the 4th August – until two days ago when Bridge started crashing more and more until it became unusable. I tried all sorts of things, to no avail until I read and tried the ‘Unchecking Java’ solution above. Bridge seems to be working ok now, I’m not sure if anything else has fallen over because of this though!
#53 by Vicki on August 16, 2012 - 8:03 am
Well at least I know I’m not alone. Every time I open Bridge it crashes and the cursor keeps disappearing in Photoshop CS5.
Very frustrating! I am sure wishing I’d held off on the upgrade too. Haven’t tried re-installing yet.
#54 by Peter on August 16, 2012 - 7:25 pm
Update to my post #34: Bridge has started misbehaving again and I am getting seriously annoyed about it. The Jave solution seems to work for a while again provided I use Clean My Mac and then reboot the machine.
#55 by Margie on August 18, 2012 - 3:08 am
AI CS5.1 operated normally for a couple of days after installing Mountain Lion, but now it hangs at “updating font menus”. I’ve tried reinstalling, I’ve tried getting help from a humanbot at Adobe (chat) who just told me to call their support line (which costs money, of course). I can find NO HELP whatsoever on the site. I tried updating Java, I tried unchecking Java 32 and 64 bit in preferences to no avail. Anybody? Anybody???
#56 by JJ Pro Photo on August 25, 2012 - 8:29 pm
#57 by Nick on August 27, 2012 - 1:12 am
Help! Contribute CS3 worked perfectly under Lion, but it does not even open under 10.8, Mountain Lion. The error I receive is: “No Document Types have been found. The application will exit now.” And, then the application quits.
I also have Dreamweaver CS6, PhotoShop CS3, Flash CS3 Pro, Illustrator CS3, and Acrobat 8 Pro. They are all working fine. I am running 10.8.1 on an iMac 27″ Quad core i7.
#58 by Diana on September 1, 2012 - 8:36 pm
I am using CS3 and Mountain Lion. It works well for me with CS3 except it won’t run Cut Master for my Craft Robo cutter. Any suggestions on how to fix it? I tried going in Java and turning of 32 and 64 bit as mentioned by an earlier post but that did not solve the problem.
#59 by Diana on September 1, 2012 - 11:33 pm
I tried again by rebooting my computer, went to files found Cutting master 2 1.82 and received this message
you can’t open the application “cutting master 2 1.82″ because Power PC applications are no longer supported.
Any ideas? Help please.
#60 by 7 on September 3, 2012 - 4:47 am
none of my CS4 suit would work and now Photoshop won’t work. I had to uninstall it all but now when I reinstall it, nothing work. It pops up but I get nothing. No loading screen, no preferences just Photoshop. Tried the java stuff and restarting but it’s not working and I can’t afford to upgrade to CS5.
#61 by Sara on September 3, 2012 - 7:01 pm
Updated from Lion to Mountain Lion. Working in Indesign CS5. When I print the layout shifts about 5 mm. What can I do?
#62 by Diana on September 5, 2012 - 4:43 am
I am glad to say my problem was solved today. I went to the Graphtec site and they had already created a new version of Cutting Master that works with Mountain Lion.
I had to uninstall the old version by dragging it to the trash.
Installed 2 1.88 and had to uninstall it and reinstall and my problem is resolved.
#63 by mikael on September 6, 2012 - 5:52 pm
Hi, I just bought a new macbook with mountain lion and migrating my stuff from my old macbook. the installation process of Adobe Contribute CS4 seems to run without any error windows, but when I click to open the program it says “No document types have been found. The application will now close”. The other programs in CS4 seems to work. Anyone know what the problem is??
#64 by Graham Corbould on September 6, 2012 - 6:29 pm
I have the same issue. I have upgraded imac to 10.8.1 and since then I get the same error message.
Can anybody suggest a fix/upgrade?
#65 by Rob on September 7, 2012 - 11:38 pm
Dreamweaver CS3 is the only thing that isn’t working for me. It won’t open at all. Unfortunately I didn’t have the luxury of waiting for a break in work because my previous Mac was just about to die and I need it for work, so I went out and bought a brand new iMac with Mountain Lion 10.8.1 and all Java updates. Unchecking Java SE 6 in Preferences didn’t help. Unfortunately I need Dreamweaver for a deadline tomorrow. Will have to go back to using old computer that is quickly grinding to a halt. Hopefully it lasts. Any help would be greatly appreciated. And thanks in advance.
#66 by filks1 on September 8, 2012 - 9:46 pm
I am running Mountain Lion with CS4. Everything works fine except when I come to print the Epson R2400 makes a rumble but then fails to print a sausage. Other applications print fine but I need photoshop to print. wasting a beautiful day here. Any ideas anyone?… Would be much appreciated.
#67 by Rick on November 9, 2012 - 6:57 am
I’m having the same problem when I try to print on my Epson 3880. After installing Mountain Lion, Photoshop CS4 works fine except when I want to print. I called Adobe and they said that they no longer support CS4. I purchased Lightroom 4 and can print from that program, but not Photoshop. Any ideas out there on possible solution(s)?
#68 by filks1 on September 8, 2012 - 9:48 pm
Oh yes, and I’ve switched off the Java 32 64 bit prefs and still nothing works :(
#69 by Jude on September 8, 2012 - 10:31 pm
Have the same problem as #50 Rob. CS3 Dreamweaver won’t open. Unchecking Java 32 & 64 didn’t help. Suggestions?
#70 by Afjal Khan on September 9, 2012 - 12:10 pm
Hi
i am using Mountain Lion (Mac OS X 10.8.1) and adobe Creative suite CS5
all software is running fine but in adobe acrobat i can not make postscript file when i am going to make postscript file from save as option and click on setting it’s crash
is there any one know the solution please help me
Thanks
#71 by Nikoby on September 12, 2012 - 8:17 pm
I had the issue with the cursor disappearing in Photoshop. I use the CS5 version and I upgraded to mountain lion. My cursor would disappear when using my wacom intuos 3 drawing tablet. Really frustrating! I went to wacom’s site and downloaded the latest driver for my tablet, and now everything is working fine thus far. Hope this helps those who had the same problem.
#72 by Dodge on September 13, 2012 - 12:11 am
Mountain lion is cr@p! Apple dont care that adobe products are affected and both keep passing the buck and are not solving the problems. Wifi no longer works and photoshop cursor has disappeared. This is the very last time i EVER purchase software, between them they have destroyed my business productivity and cost me money!
Sick and tired of people passing the buck, i dont want excuses i just need software that actually does what i paid for it to do on a state of the art machine that was rammed to the hilt which is now a piece of useless garbage! GET YOUR ACT TOGETHER!!!
#73 by Talos on September 27, 2012 - 2:04 am
CS5 ran fine under Lion, upgraded to CS6, cursor now disappear on me from time to time under Lion.
#74 by Laura on September 13, 2012 - 1:30 am
I have CS3 and after upgrading my macbook pro to mountain lion i have found various issues occurring frequently.
In InDesign, I am no longer able to print straight from the program. I have to export my document and print it from preview or acrobat.
Both my InDesign & Photoshop programs have been really touchy and quite often crash while I’m working or just freeze up.
Anyone have solutions or similar issues? I may just have to try re-installing…ugh
#75 by Julia on September 14, 2012 - 10:02 pm
I have just upgraded to Mountain Lion and find that every time I try to print a photoshop document it crashes. Any Suggestions??
#76 by J on September 15, 2012 - 8:27 pm
i have the creative suite 4 and am trying to install it on the mac book pro (it is already installed on my old mac with the same serial) I keep getting the error.. “installation of the following components has failed..{lists programs}. I deleted all the trials i currently had but it still does this anyone know why? is it because I tried to use the same serial, which doesnt make sense because it let me enter and start the installation.
#77 by Willem on September 25, 2012 - 5:42 pm
I’ve just installed CS6 on to a mac running 10.8.6. Got enough RAM etc…Photoshop and Bridge up and running.
InDesign and Illustrator and not even showing their into boxes. In the ‘Force Quit boxes it comes up saying ‘not responding’. Why is this. I’ve got a deadline and, well you can imagine…
I was happy on CS3. I was forced to make this move. Not best pleased.
#78 by Talos on September 27, 2012 - 2:00 am
Running Photoshop CS6 under Lion, cursor keep disappearing, had to click on the desktop to get it back. And this also happen across multiple machines at our office.
Was fine in CS5 under Lion.
#79 by Anne on October 1, 2012 - 5:03 am
Can anybody suggest anything that will allow me to get InDesign working on my June release MacBook Pro (not retina) with 10.8.2? Photoshop works & I haven’t tried the other apps but InDesign just crashes during plug-in loading – every time!
Although I have Apple support, they say it’s not their job but Adobe’s. Is there any way (other than paying up to $249!!!!) to even bring this to their attention?!! I am a public school art teacher & cannot afford that kind of money. Help please! (do I sound desperate? For some reason this is very emotional for me)
#80 by Vera Nikiforov on October 17, 2012 - 1:46 am
I have read most of what has been written up till now. Even so I am considering upgrading my mid 2007 iMac from Snow Leopard to Mountain Lion. I will also purchase more RAM to help the computer run smoothly. I currently have cs4 on the computer. As an artist who paints in oil and/or acrylic on canvas I really only use Photoshop to manipulate size of the photos of my artwork in order to apply for exhibitions, commissions and competitions….hardly worth purchasing a cs6 in order to have compatibility with Mountain Lion. Will my Photoshop cs4 open? Will I be able to do this minimum amount of work? If I have to purchase something what would be the most current and most compatible version of Photoshop?
Thank you for your help.
#81 by Dean on November 2, 2012 - 10:02 am
Don’t do it #71. I didn’t read anything bad about Mountain Lion until I tried to print CS3 documents. I have no problem working on them, they just crash when I try to print them. I spent over an hour on the phone trying to get an answer from Adobe. Their answer: Mountain Lion doesn’t support CS3. Apparently it doesn’t support CS 4, 5, 5.5, or 6 either.
#82 by Graham Barnes on October 19, 2012 - 4:07 pm
I’m still have problems with CURSOR DISAPEARING IN MOUNTAIN LION. Has anyone any suggestions? Is anyone working on this?
#83 by hunk on November 6, 2012 - 5:39 pm
I’ve had this for more than a year now. If it disappears I press command-TAB yo get it back.
#84 by Colin on October 31, 2012 - 9:04 pm
I have just purchased Apple Mountain Lion and made enquiries at an Apple shop about Adobe CS3 and was assured that it would work the same as in Snow Leopard – fat chance – should not have upgraded. After trawling the net I find others are stuffed the same as me. I’m going to regress to Snow Leopard at the earliest opportunity. I’ve always been an Apple fan but at the moment I feel completely let down.
#85 by Mike on November 8, 2012 - 9:12 pm
Colin: Is anyone at either Apple or Adobe working on a patch? I am stuck with CS4 operating under Snow Leopard and scared to upgrade the OS.
#86 by Michael Renfrow on October 31, 2012 - 9:28 pm
I have problems with the cursor being displayed twice to three times what it should be. This all happened after upgrading to mountain lion. But not right away. So does anyone know what the hell is going on. It stops a lot of my design work right in its tracks. I would take CS6 off and upload it again but of course now after every upgrades starting with the first CS I no longer have a disc to start the process over. I also keep CS5 on the computer because some of it’s functions are easier to use than the new upgrade. But the cursors face the same problem as in CS6. So who is to blame?? Mac or Adobe.
#87 by lynn on November 7, 2012 - 3:19 am
I am at the apple store waiting for them to wipe my drive with mountain lion and go back to snow leopard because none of my cs 5.5 apps would work and adobe was zero help with the problem. I had a deadline too….missed it.
#88 by Mike on November 8, 2012 - 9:06 pm
I am running Photoshop CS4 under Snow Leprd and would like to upgrade to Mountain Lion, but am scared that I will run into the system incompatibilities described in the blog. Is there any indication that either Adobe or Apple is planning a patch to correct so that older versions of PS will run ok under Mountain Lion?
#89 by Mike on November 8, 2012 - 9:09 pm
Has anyone experienced similar incompatibilities with Elements 10 and Mountain Lion?
#90 by Jane on November 9, 2012 - 1:03 am
I just spent $3000 on new Macbook pro (2011), with Mountain Lion and bought PS CS6. Tried to install plug ins from Flaming Pear which I used just fine with PS CS4 on Snow Leopard. I get multiple crashes ad they won’t all install, and I need them vitally. I also have lost my pointer at times. I waited on hold for Adobe for 2.5 hours then gave up. I chatted with an Adobe rep and he disconnected me after telling me I have to uninstall all 3rd party plug ins…period. I feel like I wasted $3000. I also can not get my mail program to work on this computer. They tell me its because verizon is a POP server. So mail is useless. Why can’t they get this together? The plug in manufacturer won’t respond. I feel so depressed. I’m not a computer genius, and I feel like I’m getting nowhere, and I regret upgrading to anything and buying the computer. I had plans for buying other photo editing software and even running boot camp but now I’m thinking why bother? Just cut my losses and change my career.
#91 by Vikrant on November 9, 2012 - 1:45 am
I’m sorry to hear that you’re having some trouble. Photoshop CS6 should work fine. In our tests we didn’t find any issues. Could you just make sure that the software is fully updated. Choose Help, and then click Update. For plugins, you’ll need to make sure that the plugin is compatible with the latest version. Older plugins will probably not work.
I know I didn’t offer any solutions to your problems, mostly iterated what you already know. Let me ask folks here if they know something that can help you.
#92 by pdxtmc on November 12, 2012 - 11:55 am
I am running CS3 with Mountain Lion 10.8.2 and cannot print from ID. From what I see here, there is NO solution.
I was having probs printing from Snow Leopard too, and thought upgrading would help, but it just got worse.
Still no solution here??
#93 by Trevor on November 15, 2012 - 3:15 am
I can’t use Photoshop CS5 on my Mac with Mountain Lion. The document window does not appear. The thumbnail for the document appears in the navigator but it is impossible to see or work on the document. I’ve reinstalled Photoshop CS5 but it did nothing. All other CS5 Apps work. I’ve had to resort to using a copy of Photoshop CS3. Does anyone have any suggestions? Thanks.
#94 by Vonnie on November 17, 2012 - 3:51 am
Hello everyone.
THIS MIGHT BE A SOLUTION!!!!!!!!!!!!!
At work today, I had the same Illustrator CS5 issues that others have been having in OS Mountain Lion. It was working just fine for months and then all of a sudden today it wouldn’t even open at all and crashed. Our IT guy, the Fabulous Louie, worked on trying to solve the problem all morning and finally DID FIND A SOLUTION THAT WORKED!!!! So I want to pass this info onto everyone else in the hopes that it works for you too. :)
Louie deleted an Illustrator preference that was holding some kinda data that just wasn’t communicating properly with the operating system, Mountain Lion. Let me give you the path to find this folder so you too can, hopefully, try to fix your problem as well. Here is the path:
Macintosh HD > Users > {your named folder} > Library > Preferences > Adobe Illustrator CS5 Settings > en_US > Adobe Illustrator Prefs
Place the “Adobe Illustrator Prefs” into the trash. Now try to start Illustrator; it should open right up for you!!! The size of the “Adobe Illustrator Prefs” should be small in size; mine was over 2gb and Louie said that it was so large because it was probably holding some kinda data that was not allowing the app to open. Now the size of mine is much smaller and Illustrator works just fine!
I hope this helps and if it does, please post your outcome here so others too can know this worked for you and can fix their problem too.
sincerely,
Vonnie :)
#95 by JohnG on November 18, 2012 - 12:22 am
Hi to all my MAC friends. I have been working on the MAC and loving it since 1989. I am a professional art director, designer and photographer (just so you all know). Currently I am working on a 2011 MacBook Pro with Snow Leopard 10.6.8 along with a brand new iPad and older iPhone 3G. (only those 2 in iCloud). At this time I make my living working in CS5 and like most of you cannot afford a single minute of downtime or problems. It has happened in the past and can be beyond frustrating and all the other words we can think of when something is not working. I really feel for you. I have aways upgraded my system and continue to go to One-To-One sessions weekly as I know that I do not know everything and am always excited to learn anything new about my MAC. Currently I am upgrading my own Website which was a Flash site and is not viewable on a lot of hand held devices. However I do not have the time nor am I the least bit interested in learning how to write Code. So I have been trying to use iWeb which I find very MAC user-friendly (to a point). I have been trying to find a plug-in for a more creative “slider” that will allow me to have a more professional display of my portfolio than just the iWeb slide show. After my MAC class yesterday one of the great “young guns” (who are all so knowledgeable) thought I might get better use from a program called “KeyNote”. So I got that and installed it only to find that it will not run on my MBP with 10.6.8. He suggested that I do the upgrade to Mountain Lion last night when I got home. I have not done it yet and after spending the last 2 hours researching Mountain Lion and its pros and cons, I am afraid I just can’t move forward at this time. I know that if you give someone a “soapbox”, especially on-line, you will get nothing but complaints (mostly). But I value all of my “MAC friends” opinions and especially the “Design crew who live in CS5″ out there, as we all seem to understand one another and our needs to have an error-free working environment. If anyone of you has some kind of another suggestion for me I am “all ears” but at this time I cannot afford to have any of the problems you are all chatting about. Thanks so much, John
#96 by Larry Jennings on November 19, 2012 - 3:09 am
In InDesign 5.5 and Mountain Lion 10.8.2, the pasteboard keeps jumping to the left, sometimes substantially, each time you click inside a text box or image frame. I cannot find anything in either preferences to keep the pasteboard stable. Any suggestions? Thanks!
#97 by Kashi on November 30, 2012 - 3:33 pm
when i m working. some time pc is turn off. so my problem is where auto save my working file. plz help
#98 by John on December 2, 2012 - 2:31 pm
I bought a new MacBook Pro running Mountain Lion at the end of November. Did a migration from my iMac. Worked great. Adobe programs came over fine and all open except for Dreamweaver (CS5). It crashes every time. Have been all over the web looking for solutions including above. Today I found that if I create a new user account, Dreamweaver opened fine, and updated something (which I had done manually already) and I thought that would solve my problem.
However, when I went back to my main user account, it still crashes.
It’s funny that we are all having the same problem but with different programs.
If anyone has a solution to this let me know.
I have:
Uninstalled, reinstalled.
Deleted preferences
Submitted crash reports (25 times in less than an hour)
No other Adobe products are giving me a problem at all.
Help! The good thing is that at least I can use it in another user account. So that is a work around.
#99 by Hm on December 2, 2012 - 9:47 pm
I’ve got a new Mountain Lion iMac – all CS5 Premium working fine except InDesign, which crashed on launch immediately.
I tend to side with Apple on these things – Adobe don’t play by the OS rules frequently with their software, making it much easier for them to break. They also hate providing backward patches or compatibility, so I wouldn’t hold my breath and assume there’s a fix coming ever. Unfortunately there’s little choice but to upgrade.
#100 by Suzanne on March 14, 2013 - 7:31 pm
Did you ever find a solution to this problem? It’s the same problem I have. Thanks
#101 by gwen on December 3, 2012 - 9:25 pm
i am having the exact issues as #92. I am able to open illustrator and photoshop, but indesign won’t launch. and i’ve tried to reinstall but the installer won’t initialize. i’ve done what adobe suggested to fix that but nothing works. also, dreamweaver gives me a “no content found” message.
is the only solution to upgrade to CS6? and is that going to work? it’s so frustrating, as you all know.
#102 by Vikrant on December 3, 2012 - 9:32 pm
Have you tried with fresh preferences? It might be something due to corrupt preferences. While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
For more details, see http://forums.adobe.com/thread/526990
#103 by KWD on December 4, 2012 - 10:43 am
Here’s how to prevent all these problems when upgrading: partisan your hard drive/load Mt Lion on the new partisan/install CS5.5 (or whatever) and nothing else on this newly created partisan/ see if there are any issues. If you have problems delete the new partisan – you are out the cost of Mt Lion, but still have the untouched portion of your hard drive as before you started. If everything checks out bring over the rest of your stuff.
#104 by KWD on December 4, 2012 - 10:50 am
that’s ‘partition’. gotta watch that spell check when I’m sipping on a beer…
#105 by Merle on December 13, 2012 - 12:53 am
I upgraded to Mountain Lion and now none of the applications in CS4 will open. I get an error message # 150:30 saying that the licensing of this product has stopped working. I’ve tried all the little tricks it suggested and that I’ve seen in this forum, but I get the same thing. I think the problem is that I don’t have a DVD with CS4 on it to reload because I bought the educational version some time ago and it was a one time/one computer download. I was able to uninstall and then install using the serial # when I switched to a new computer 3 years ago, but this time I don’t see an option to enter the serial #. I’m afraid if I uninstall then the whole program will disappear from my applications. Adobe no longer has CS4 as a download on their web site (I learned that after 40 minutes with 3 different Adobe support people).
#106 by jarvisk on December 13, 2012 - 1:20 am
I bought a new MacBook Pro 15″ and installed CS5and having problems with Illustrator. Illustrator crashes without warning when I scroll up or down in the fonts drop down. Any help will be appreciated. Thank you.
#107 by kevink on December 16, 2012 - 10:04 am
Yep… having trouble with migrated CS4 onto new MacBook Pro with 10.8 installed… getting licensing error… this problem has been going on for months judging from all of the threads around the different forums… I now have a new 1200$ brick – and I am stuck dragging around my old problematic MacBook until this is fixed.. Come on Adobe… somebodies got to figure this out – I tried ALL of the steps from the Adobe site on this issue… most of the steps tried twice… We CS4 users paid alot of money – millions I am sure all together… you need to take a few bucks and pay a programmer that will write a fix for this (with out users needing to go to the terminal)… NOW!!!!! you have had months… A little integrity goes along way.
#108 by jakub on December 20, 2012 - 1:51 am
I have the same problem. New MacBook Pro, OS X 10.8.2, Adobe CS5 Design Premium CS5 – all applications working fine except Illustrator, it crashes after run.
Do you have any idea?
#109 by Heather on December 29, 2012 - 6:46 am
This worked for me. I had the same problem with InDesign CS3 not printing after updating to Mountain Lion. Followed Adobe work around and it works now. Good Luck!
http://helpx.adobe.com/x-productkb/multi/crash-printing-illustrator-indesign-cs3.html
#110 by Jeff on February 12, 2013 - 10:46 am
Same issue… updated to 10.8.x and wasn’t able to print from Ps. I tried the solution that Heather linked to. Didn’t seem to work. But what I did differently was opened the “Print Settings…” and changed the “Presets:” from “Default Settings” to one of the plain paper settings. My file printed. In further testing after that I was able to revert back to default settings. I can’t explain it. Strange.
#111 by James Murphy on January 10, 2013 - 12:27 am
Trying to work PSE and went to open tutorials and it closes with a report Adobe Photoshop Elements 8 quit unexpectedly. Do I need an upgrade or something?
#112 by Jamie on January 12, 2013 - 9:36 pm
So I’ve gone through a lot of the problems mentioned here. Basically, I bought a new MBP with Mountain Lion. I had imported all my applications and files over, and, as most of you know, with the CS suites, that doesn’t work. (I have CS4) I used the cleaner tool to remove it, reloaded, and it still didn’t work. Then I downloaded Java Runtime 6 and all seemed to be well… for awhile.
Next, I ran into a font issue. Even though everything had been working fine, several of the suites stopped showing some of my fonts. Thanks to comments in forums, I learned to create an alias of my fonts folder and drag that into my application’s fonts folder.
FWIW, I’ve tried a variety of other things, as listed on the Adobe help page. I think some of them (like replacing the preferences file, and clean installs… for most people…) cause more trouble than they are worth, particularly since a lot of people report that doesn’t solve the problem.
However, all is still not right. For whatever reason, I continue to have InDesign not fully load… Sometimes if I click on a recent file, the menus will appear, but the file won’t. It’s like it thinks it’s there, but it’s not. Other times, it doesn’t even get that far. Now, yesterday, after countless restarts of the program and the computer, I got frustrated and walked away. When I came back, it was working… so I wonder… is it that it just needs more time to load… although things become visible and there is no indication it might still be loading, maybe some things still are? Maybe it takes time for the Java Runtime to kick in? Because I tend to get similar issues I had before I installed that… it’s like it disappears, then suddenly returns.
I haven’t had time to test this theory because, honestly, in order to get a project done, I’d rather just keep my computer on and not turn it off to find out InDesign doesn’t load again. I suppose I could check that using the activity monitor.
Honestly, it’s very frustrating to spend $$ on a new computer and $$ on an expensive software suite, and have them not work.
#113 by fblos on January 18, 2013 - 12:34 pm
when saving under the same name on a wireless network (overwriting the files) in illustrator (cs5 and cs6), photoshop (cs6),
my mba 2012 ml 10.8.2 crashes (computer hangs, need to force restart by holding start button)
very frustrating – anyone else with this issue, and anyone who solved it?
#114 by Skatemore on January 19, 2013 - 5:15 am
Anyone having issues with Creative Cloud and the new Java update? None of my CS6 apps will open at all and I’m waiting for a level 2 Adobe pro to call me, after the 1st tech said an hour into a support visit he wasn’t very well versed in Mac OSX.
Running Lion, Java up to date, uninstalled and reinstalled Photoshop and Illustrator and still won’t open.
#115 by KimMazz on February 4, 2013 - 12:08 am
#109, fblos — I have the same issue. When saving in Fireworks, Illustrator, Photoshop or InDesign across a network to an external drive (time capsule) my entire mac freezes. I can open other programs in the suite for a time being, but the app that is trying to save the file get the spinning ball of death. Then using force quit it says finder has stopped responding. The only thing to do is close any open working apps and reboot by holding the start button.
BP pro 17-inch, Early 2011 running OSx 10.7.5
I can’t solve it and I can barely find any information online to help. CS5 was working just fine, it only started happening after the upgrade to CS6. I agree, very frustrating!
#116 by ann on February 4, 2013 - 1:17 am
When I try to open Illustrator cs3 I am getting and error message saying ” Illustrator is too advance for you try paint or something first” but here before I have used Illustrator too and presently I am following a Graphic Designing course.
#117 by Ali Lahiji on February 10, 2013 - 3:44 am
I am running an iMac with Mountain Lion and all the Adobe softwares take very long to load. And then after it loads, it crashis or doesn’t respond! I paid a whole lot of money for the master collection and before upgrading the trial was working perfectly fine.
#118 by http://infraredpeople.com/pg/profile/MichelTolb on February 11, 2013 - 12:48 am
I don’t comment, however after reading through a great deal of remarks on Adobe Creative suite and Mountain Lion (Mac OS X 10.8)
#119 by aslam on February 15, 2013 - 11:16 am
I’m mac user os x version 10.8… I just install adobe illustrator cs6.. it working.. but when appeared on my screen.. I doesn’t like appear normal thing.. and a lot app dissapeared from my screen.. anyone can give idea how to fix this thing..
#120 by Torstein on March 1, 2013 - 1:16 am
Hi, just moved CS5 from my MacBook to a new MacBook Pro using 10.8.2. Everything works fine, except InDesign who will not launch. Have tried replacing preferences, looked for updates, read everything I could fine on the issue. Nothing works. Help!
#121 by Suzanne on March 14, 2013 - 7:27 pm
I have this exact problem too. Did you manage to find a solution? I migrated mine from my mac book pro to my new iMac on 10.8.2 – illustrator and photoshop both launch fine, but indesign quits seconds into launching, whilst it’s trying to initialise plug-ins… Very frustrating!
#122 by Suzanne on March 15, 2013 - 1:44 am
Hi there, this seems to have fixed my issue
helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html
At first look it doesn’t seem relevant, but it worked for me.
Hope it works for you :)
#123 by Susan on March 5, 2013 - 4:47 am
indesigns cs4 crashes when printing or exporting to pdf on mac OS X 10.8.2. Someone please help me with this issue. I cannot afford to upgrade my adobe suite.
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#125 by Loretta on March 20, 2013 - 4:27 pm
Anyone having issues with Mountian lion and CS6? Just bought a new IMAC and I am worried about purchasing the CS6.
Maybe CS5 would be better. Thoughts?
#126 by Loretta on March 21, 2013 - 5:21 am
#127 by Nishat on April 20, 2013 - 5:03 am
Get the free trail version see if it works.