Adobe Creative suite and Mountain Lion (Mac OS X 10.8)


Adobe Creative Suite  applications are expected to work great on Mac OS X 10.8, a.k.a Mountain Lion. The Adobe website reports:

Adobe and Apple have worked closely together to test Adobe® Creative Suite® 5, 5.5 and CS6 editions and individual products for reliability, performance and user experience when installed on Intel® based systems running Mac OS X Mountain Lion (v10.8). Earlier versions of Adobe Photoshop® (CS3 and CS4) software were also tested with Mountain Lion and there are currently no known issues.

As with any new release of an operating system, there may be unexpected issues that arise that were not discovered during testing.

See complete details on the Creative Suite FAQ page.

Gatekeeper

In Mountain Lion, Apple has included a feature called Gatekeeper, that makes it safer to download and install application from the internet. Adobe has added the Gatekeeper signing requirements to the currently shipping applications.

More Help

The product forums are good place to Read about, Start , or Contribute to discussions about any issues that you might be facing.

Direct links to the product forums are here:

If you encounter any issues, please report them to us using the bug reporting form.

 

 

 

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  1. #1 by André Menegatti on July 26, 2012 - 4:14 pm

    I had a huge problem with the Adobe CS4 and CS5 in Lion and I am having the same problem in Mountain Lion. When I try to save a file to the network, in units that doesn’t suport the auto save resource, the applications freezes and following, the OS X crashes. I was expecting that they had fixed this bug in Mountain Lion, but this has just got worst.
    I discovered a way to avoid the problem in Lion, turning off the Lock File resource in Time Machine settings, but in Mountain Lion this option doesn’t exist anymore, so I can’t do this walkaround.
    Adobe and Apple engineers should work in this problem, because this is happening with many users since OS X Lion has been released and we haven’t a feedback from both companies until now.

  2. #3 by WojciechEksner on July 28, 2012 - 6:41 pm

    I have just installed Lion Mountain and I am not able to open a Illustrator CS4. I have a deadline !!!!!!!
    This is nightmer. Does anybody know what is going on ?

    • #4 by larry smith on July 30, 2012 - 9:56 pm

      Same problem

    • #5 by CAJeepBoy on August 6, 2012 - 1:57 am

      ZOMG! Okay, here’s a rule you should follow, never, NEVER upgrade your OS or apps (being used) when working for a client or under a deadline… wait until a milestone/deliverables have been handed off/job is complete before upgrading OS or Apps. You have encountered the very real reason why you need to maintain a stable working environment… I know, sometimes it’s hard to wait, but it’s necessary, as you have just found out. Good luck!

    • #6 by CloneYourDrive on January 20, 2013 - 5:40 am

      Before you upgrade:

      Get a full clone of your harddrive by using SuperDuper! or CarbonCopyCloner. These tools will generate a 100% clone of your harddrive which will be bootable, meaning you can fully restore this if your new OS gives you trouble and even run from it at from your external drive, when pressing Command Key at start up.

      These tools cost about 30$ plus an external harddrive (needs to be at least the same size of your current main harddrive) and can save you a lot of trouble (in HDD fails, computer gets lost, etc)

    • #7 by Justin Peter on August 15, 2012 - 1:03 am

      Have you installed the java runtime update?
      For some reason, it’s not on the app store so it doesn’t come with updates. But, you can install the script from here.
      http://support.apple.com/kb/DL1515

    • #8 by Sammy on August 20, 2012 - 8:26 am

      Thank you so much. Panic set in for awhile.. Thank God for forums!!!

    • #9 by J Longo on December 24, 2012 - 7:46 pm

      The link did not work nor did the suggestion for going through the library and Adobe preferences. I have the same problem with all of my Adobe Suite doesn’t work because of this Java SE 6 runtime. Help! Help! Help! This problem would never have happened if Steve Jobs were still alive. Please include me in an email if someone comes up with a solution. I was finishing an iBook and now I’m stuck because I can’t access my Photoshop or Illustrator.

    • #10 by CloneYourDrive on January 20, 2013 - 5:44 am

      You seriously think Steve Jobs personally attended all the bug fixes? I remember there being bugs with CS, even when Jobs was around. Apple is a big company with thousands of employees, so no way he could do all the work.

      Plus it is common to check first before a upgrade to see if your CS suite will still work. I commonly only upgrade when needed and wait at least a year before, so I can be sure not to run into many troubles and will read before the upgrade if my CS will still run fine.

    • #11 by andrew on May 19, 2013 - 11:30 am

      @ J Longo;

      I had the same problem as you!

      I was on JRE 7 and used the instructions in this link roll back to JRE SE 6; http://support.apple.com/kb/HT5559

      Then I downloaded a new JRE SE 6 from

      http://support.apple.com/kb/DL1573

      After installation my AI, etc. starting working again!

      I am on OSX Mountain Lion 10.8.3

      Hope it works for you too!

    • #12 by Pier on September 19, 2012 - 5:29 am

      You can reinstall previous OS I guess? In my case I can dowinload and reinstall Lion, perhaps it is the best until ths issues are solved.

      In my case I cannot use bridge CS5;, it just crashes.

  3. #13 by GeoffHarris on July 31, 2012 - 10:49 am

    I have just installed Acrobat on my iMac using OSX 10.8 and it opens then closes. It will not work properly.
    How do I fix?

  4. #14 by Helen Morcom on August 1, 2012 - 12:33 am

    I have installed Mountain Lion and now my cursor in Photoshop CS5 Extended keeps disappearing and not coming back! Any ideas on how to resolve this please coz i kind of need it quite bad!

  5. #15 by Rachel on August 1, 2012 - 8:56 am

    I couldn’t open photoshop, illustrator or indesign. I was about to get sick to my stomach. I am not a programmer. I am just a graphic designer. I went into utilities, under java preferences and i UNCHECKED 32 bit and 64 bit then I relaunched illustrator and it worked. same with photoshop. i think the javaruntime messes it up.

    • #16 by Oc on August 2, 2012 - 7:17 am

      This worked like a charm. Thanks!

    • #17 by Kondal Murseblonder on August 5, 2012 - 9:16 pm

      cannot open Dreamweaver CS6 under OS X ML. Tried the catch with Java but alas ….

    • #18 by Silje on August 7, 2012 - 6:37 pm

      I had problems with Lion and CS5.1, but Only Illustrator. I had to SAVE AS and make hundreds og copies of my original document. If I hit save, Illustrator would crash, and the only way to get it working was to turn off the whole computer (wich would freeze at times) pull the plug on the computer and start again. Apple+S is a pretty instinctive move, so this has caused alot of frustration!

      The Java-check off seems to work!! Thank you!

    • #19 by Ed Lee on August 20, 2012 - 6:28 am

      Thanks for the fix; it worked like a charm.

    • #20 by leslie on February 3, 2013 - 9:05 pm

      thank you thank you thank you!! this worked after nothing else would!

  6. #21 by Jill on August 1, 2012 - 10:20 am

    I just bought a new computer and installed Mountain Lion. I cannot open InDesign, though I can open the other CS5 applications. Adobe offers NO guidance on its web site, at least not that I can find. If it exists, it’s buried.

    • #22 by Leah on August 22, 2012 - 11:03 pm

      I have the same problem. Indesign 5.5 loads but crashes as soon as I touch the document endn a single page blank document cant begin to open an existing doc Been on the phone for hours with adobe with no solution. Facing deadline and can do nothing!

    • #23 by Anne on October 1, 2012 - 4:32 am

      Same problem. Cannot open InDesign (crashes as “loading plug-ins”) although PhotoShop opens (thank god!). Have you gotten any resolution? Or anybody solved this?
      thanks

    • #24 by Rhea on November 13, 2012 - 10:17 pm

      What happened?? I have spent day and half trying to solve this. Everything was fine and now indesign software refuses to launch. will not open any files. I have made no changes. I have uninstalled my whole suite and reloaded twice now. Rebooted, tried the java tip here but nothing.

  7. #25 by Chris on August 2, 2012 - 2:31 pm

    Thanks Folks – you have answered my question:

    I will stay clear of the new Mac OS til the dust has settled,
    too sensitive picture editing tasks to do in CS6 and en route
    so I won’t risk a catastrophe – Thanks Apple – Thanks Adobe

    • #26 by Maumentum on August 3, 2012 - 5:30 pm

      Well put, as I normally upgrade straight away as well but I’m running 10.7 Lion an Cs5.5 an it’s working fine, so will finish out this years study before any thoughts about an upgrade

  8. #27 by Dennis on August 3, 2012 - 4:57 am

    After installing Mountain Lion I been having a problem whereby my cursor disappears. Often if I switch to the Finder the cursor will reappear. It’s not just annoying; it’s severely impacting my productivity.

    • #28 by mgstolk on September 27, 2012 - 7:34 pm

      I experience the exact same thing and discovered the same fix. Albeit, hopefully this is rectified with an update. Silly glitch. Other than that, I haven’t experienced any issues with ML and CS6. Everything works great for me!

  9. #29 by R Williams on August 4, 2012 - 3:00 am

    No problems here with CS 5.0 (ID, Ps, AI, Acrobat Pro) so far. ML upgraded from good Lion installation with cloned backup. Nice and fast, very efficient. Thanks, Apple! It is important to do “due diligence” and make sure the OSX installation to be upgraded is in good condition FIRST — as system upgrades can easily find pre-existing weaknesses. HTH.

  10. #30 by Dave Waring on August 4, 2012 - 6:15 pm

    I’m glad I did this google search before upgrading to Mountain Lion. I remember last year’s upgrade to Lion and the troubles I was having with Dreamweaver.

    Thanks everyone.

  11. #31 by ron finnerty on August 5, 2012 - 10:32 am

    #13 Dave. wish I had your fore sight, i had no troubles with lion update so i stupidly believed mountain lion would go even smoother.
    well CS6 creative cloud doesn’t run, Xcode crashes. if i can it happen Im going back to lion for the foreseeable future.
    Bleeding edge cut me deep this time.

  12. #32 by Susan on August 6, 2012 - 6:38 am

    I’m running CS5 Suite. Everything works EXCEPT bridge which crashes upon opening every time :-(

    • #33 by Mark Blessington on September 20, 2012 - 10:06 pm

      I have the same problem: Bridge crashes when I click on a folder: it immediately closes.

  13. #34 by Andrea on August 8, 2012 - 4:08 pm

    Dennis :
    After installing Mountain Lion I been having a problem whereby my cursor disappears. Often if I switch to the Finder the cursor will reappear. It’s not just annoying; it’s severely impacting my productivity.

    Same problem…

  14. #35 by tsc on August 9, 2012 - 2:43 am

    acrobat pro 10.1.3 worked on Lion but crashes under Mountain Lion some seconds after start.

    • #36 by tsc on August 9, 2012 - 2:11 pm

      just found a solution that fixes my issue:
      - in system-prefs/languages moved a different language to the top of the list
      - restarted Acrobat ( AAM prompted for serial number!?, quitted AAM manually)
      - moved preferred language again to top

      Acrobat works now.

    • #37 by Robert on December 11, 2012 - 4:02 am

      This worked for me… thanks.

  15. #38 by Michael on August 9, 2012 - 3:33 am

    #18 Susan, I am having the same problem. Have you received any solutions yet?

  16. #39 by Craig on August 9, 2012 - 4:05 am

    Since installing Mountain Lion my cursor keeps disappearing while using Photoshop. This is really annoying and is really having a bad impact on my work. I should have waited a while before installing the new OS. will have to revert back to Lion. What a mission.

    • #40 by Kim on August 9, 2012 - 3:09 pm

      Me too, I have Mountain Lion and CS6 and the cursor keeps disappearing when using Photoshop. This is REALLY annoying, especially as i am an illustrator and NEED it to work. any ideas/help would be much appreciated.
      Thanks!

    • #41 by mgstolk on September 27, 2012 - 7:36 pm

      Quick fix… is click on the finder/desktop and reselect your document. Cursor comes back. Hopefully there is an update to fix this glitch.

  17. #42 by dt on August 10, 2012 - 5:02 am

    I am having the same crashing problem, I hope soon there is an update for Lion OSX, or else, the graphics are going to design me.

  18. #43 by duncan on August 10, 2012 - 6:35 pm

    Just chatted with Adobe support. They told me to uninstall CS4 then reinstall and it seems to have worked like a treat!

    • #44 by Chad on October 1, 2012 - 6:07 pm

      Are you only using CS4? Or were you using a newer version too?

    • #45 by Chad on October 1, 2012 - 6:48 pm

      Here is my story. I purchased a new SSD MBP and did a full migration from my old “pre-aluminum body” MBP. Everything worked fine except InDesign CS5. I uninstalled InDesign only and then reinstalled from the disk. It seems to be working perfectly so far.

  19. #46 by laurie r on August 13, 2012 - 7:52 am

    just installed Mountain Lion – now my CS5 photoshop will not allow me to print from it (huge error message) and crashes photoshop…what can be done? help?

  20. #47 by Scott Litch on August 14, 2012 - 12:50 am

    Same problem here. ID, Ai, and Br crash on launch. I tried the Java check box solution. It didn’t work for me. Help!

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