Adobe Creative suite and Mountain Lion (Mac OS X 10.8)

Adobe Creative Suite  applications are expected to work great on Mac OS X 10.8, a.k.a Mountain Lion. The Adobe website reports:

Adobe and Apple have worked closely together to test Adobe® Creative Suite® 5, 5.5 and CS6 editions and individual products for reliability, performance and user experience when installed on Intel® based systems running Mac OS X Mountain Lion (v10.8). Earlier versions of Adobe Photoshop® (CS3 and CS4) software were also tested with Mountain Lion and there are currently no known issues.

As with any new release of an operating system, there may be unexpected issues that arise that were not discovered during testing.

See complete details on the Creative Suite FAQ page.


In Mountain Lion, Apple has included a feature called Gatekeeper, that makes it safer to download and install application from the internet. Adobe has added the Gatekeeper signing requirements to the currently shipping applications.

More Help

The product forums are good place to Read about, Start , or Contribute to discussions about any issues that you might be facing.

Direct links to the product forums are here:

If you encounter any issues, please report them to us using the bug reporting form.




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  1. #1 by Vonnie on November 17, 2012 - 3:51 am

    Hello everyone.

    THIS MIGHT BE A SOLUTION!!!!!!!!!!!!!

    At work today, I had the same Illustrator CS5 issues that others have been having in OS Mountain Lion. It was working just fine for months and then all of a sudden today it wouldn’t even open at all and crashed. Our IT guy, the Fabulous Louie, worked on trying to solve the problem all morning and finally DID FIND A SOLUTION THAT WORKED!!!! So I want to pass this info onto everyone else in the hopes that it works for you too. :)

    Louie deleted an Illustrator preference that was holding some kinda data that just wasn’t communicating properly with the operating system, Mountain Lion. Let me give you the path to find this folder so you too can, hopefully, try to fix your problem as well. Here is the path:

    Macintosh HD > Users > {your named folder} > Library > Preferences > Adobe Illustrator CS5 Settings > en_US > Adobe Illustrator Prefs

    Place the “Adobe Illustrator Prefs” into the trash. Now try to start Illustrator; it should open right up for you!!! The size of the “Adobe Illustrator Prefs” should be small in size; mine was over 2gb and Louie said that it was so large because it was probably holding some kinda data that was not allowing the app to open. Now the size of mine is much smaller and Illustrator works just fine!

    I hope this helps and if it does, please post your outcome here so others too can know this worked for you and can fix their problem too.
    Vonnie :)

  2. #2 by JohnG on November 18, 2012 - 12:22 am

    Hi to all my MAC friends. I have been working on the MAC and loving it since 1989. I am a professional art director, designer and photographer (just so you all know). Currently I am working on a 2011 MacBook Pro with Snow Leopard 10.6.8 along with a brand new iPad and older iPhone 3G. (only those 2 in iCloud). At this time I make my living working in CS5 and like most of you cannot afford a single minute of downtime or problems. It has happened in the past and can be beyond frustrating and all the other words we can think of when something is not working. I really feel for you. I have aways upgraded my system and continue to go to One-To-One sessions weekly as I know that I do not know everything and am always excited to learn anything new about my MAC. Currently I am upgrading my own Website which was a Flash site and is not viewable on a lot of hand held devices. However I do not have the time nor am I the least bit interested in learning how to write Code. So I have been trying to use iWeb which I find very MAC user-friendly (to a point). I have been trying to find a plug-in for a more creative “slider” that will allow me to have a more professional display of my portfolio than just the iWeb slide show. After my MAC class yesterday one of the great “young guns” (who are all so knowledgeable) thought I might get better use from a program called “KeyNote”. So I got that and installed it only to find that it will not run on my MBP with 10.6.8. He suggested that I do the upgrade to Mountain Lion last night when I got home. I have not done it yet and after spending the last 2 hours researching Mountain Lion and its pros and cons, I am afraid I just can’t move forward at this time. I know that if you give someone a “soapbox”, especially on-line, you will get nothing but complaints (mostly). But I value all of my “MAC friends” opinions and especially the “Design crew who live in CS5” out there, as we all seem to understand one another and our needs to have an error-free working environment. If anyone of you has some kind of another suggestion for me I am “all ears” but at this time I cannot afford to have any of the problems you are all chatting about. Thanks so much, John

  3. #3 by Larry Jennings on November 19, 2012 - 3:09 am

    In InDesign 5.5 and Mountain Lion 10.8.2, the pasteboard keeps jumping to the left, sometimes substantially, each time you click inside a text box or image frame. I cannot find anything in either preferences to keep the pasteboard stable. Any suggestions? Thanks!

  4. #4 by Kashi on November 30, 2012 - 3:33 pm

    when i m working. some time pc is turn off. so my problem is where auto save my working file. plz help

  5. #5 by John on December 2, 2012 - 2:31 pm

    I bought a new MacBook Pro running Mountain Lion at the end of November. Did a migration from my iMac. Worked great. Adobe programs came over fine and all open except for Dreamweaver (CS5). It crashes every time. Have been all over the web looking for solutions including above. Today I found that if I create a new user account, Dreamweaver opened fine, and updated something (which I had done manually already) and I thought that would solve my problem.

    However, when I went back to my main user account, it still crashes.

    It’s funny that we are all having the same problem but with different programs.

    If anyone has a solution to this let me know.

    I have:

    Uninstalled, reinstalled.
    Deleted preferences
    Submitted crash reports (25 times in less than an hour)

    No other Adobe products are giving me a problem at all.

    Help! The good thing is that at least I can use it in another user account. So that is a work around.

  6. #6 by Hm on December 2, 2012 - 9:47 pm

    I’ve got a new Mountain Lion iMac – all CS5 Premium working fine except InDesign, which crashed on launch immediately.

    I tend to side with Apple on these things – Adobe don’t play by the OS rules frequently with their software, making it much easier for them to break. They also hate providing backward patches or compatibility, so I wouldn’t hold my breath and assume there’s a fix coming ever. Unfortunately there’s little choice but to upgrade.

    • #7 by Suzanne on March 14, 2013 - 7:31 pm

      Did you ever find a solution to this problem? It’s the same problem I have. Thanks

  7. #8 by gwen on December 3, 2012 - 9:25 pm

    i am having the exact issues as #92. I am able to open illustrator and photoshop, but indesign won’t launch. and i’ve tried to reinstall but the installer won’t initialize. i’ve done what adobe suggested to fix that but nothing works. also, dreamweaver gives me a “no content found” message.

    is the only solution to upgrade to CS6? and is that going to work? it’s so frustrating, as you all know.

    • #9 by Vikrant on December 3, 2012 - 9:32 pm

      Have you tried with fresh preferences? It might be something due to corrupt preferences. While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

      For more details, see

    • #10 by Mark on August 25, 2013 - 7:45 pm

      I tried this to no avail. I am grateful that people are weighing in on this and other issues, but, where is the solution? Where is Adobe on this? Why do we have to wade through hundreds of user posts to find a solution or workaround for flaws in their products?

  8. #11 by KWD on December 4, 2012 - 10:43 am

    Here’s how to prevent all these problems when upgrading: partisan your hard drive/load Mt Lion on the new partisan/install CS5.5 (or whatever) and nothing else on this newly created partisan/ see if there are any issues. If you have problems delete the new partisan – you are out the cost of Mt Lion, but still have the untouched portion of your hard drive as before you started. If everything checks out bring over the rest of your stuff.

  9. #12 by KWD on December 4, 2012 - 10:50 am

    that’s ‘partition’. gotta watch that spell check when I’m sipping on a beer…

  10. #13 by Merle on December 13, 2012 - 12:53 am

    I upgraded to Mountain Lion and now none of the applications in CS4 will open. I get an error message # 150:30 saying that the licensing of this product has stopped working. I’ve tried all the little tricks it suggested and that I’ve seen in this forum, but I get the same thing. I think the problem is that I don’t have a DVD with CS4 on it to reload because I bought the educational version some time ago and it was a one time/one computer download. I was able to uninstall and then install using the serial # when I switched to a new computer 3 years ago, but this time I don’t see an option to enter the serial #. I’m afraid if I uninstall then the whole program will disappear from my applications. Adobe no longer has CS4 as a download on their web site (I learned that after 40 minutes with 3 different Adobe support people).

  11. #14 by jarvisk on December 13, 2012 - 1:20 am

    I bought a new MacBook Pro 15″ and installed CS5and having problems with Illustrator. Illustrator crashes without warning when I scroll up or down in the fonts drop down. Any help will be appreciated. Thank you.

  12. #15 by kevink on December 16, 2012 - 10:04 am

    Yep… having trouble with migrated CS4 onto new MacBook Pro with 10.8 installed… getting licensing error… this problem has been going on for months judging from all of the threads around the different forums… I now have a new 1200$ brick – and I am stuck dragging around my old problematic MacBook until this is fixed.. Come on Adobe… somebodies got to figure this out – I tried ALL of the steps from the Adobe site on this issue… most of the steps tried twice… We CS4 users paid alot of money – millions I am sure all together… you need to take a few bucks and pay a programmer that will write a fix for this (with out users needing to go to the terminal)… NOW!!!!! you have had months… A little integrity goes along way.

  13. #16 by jakub on December 20, 2012 - 1:51 am

    I have the same problem. New MacBook Pro, OS X 10.8.2, Adobe CS5 Design Premium CS5 – all applications working fine except Illustrator, it crashes after run.

    Do you have any idea?

  14. #17 by Heather on December 29, 2012 - 6:46 am

    This worked for me. I had the same problem with InDesign CS3 not printing after updating to Mountain Lion. Followed Adobe work around and it works now. Good Luck!

    • #18 by Jeff on February 12, 2013 - 10:46 am

      Same issue… updated to 10.8.x and wasn’t able to print from Ps. I tried the solution that Heather linked to. Didn’t seem to work. But what I did differently was opened the “Print Settings…” and changed the “Presets:” from “Default Settings” to one of the plain paper settings. My file printed. In further testing after that I was able to revert back to default settings. I can’t explain it. Strange.

  15. #19 by James Murphy on January 10, 2013 - 12:27 am

    Trying to work PSE and went to open tutorials and it closes with a report Adobe Photoshop Elements 8 quit unexpectedly. Do I need an upgrade or something?

  16. #20 by Jamie on January 12, 2013 - 9:36 pm

    So I’ve gone through a lot of the problems mentioned here. Basically, I bought a new MBP with Mountain Lion. I had imported all my applications and files over, and, as most of you know, with the CS suites, that doesn’t work. (I have CS4) I used the cleaner tool to remove it, reloaded, and it still didn’t work. Then I downloaded Java Runtime 6 and all seemed to be well… for awhile.

    Next, I ran into a font issue. Even though everything had been working fine, several of the suites stopped showing some of my fonts. Thanks to comments in forums, I learned to create an alias of my fonts folder and drag that into my application’s fonts folder.

    FWIW, I’ve tried a variety of other things, as listed on the Adobe help page. I think some of them (like replacing the preferences file, and clean installs… for most people…) cause more trouble than they are worth, particularly since a lot of people report that doesn’t solve the problem.

    However, all is still not right. For whatever reason, I continue to have InDesign not fully load… Sometimes if I click on a recent file, the menus will appear, but the file won’t. It’s like it thinks it’s there, but it’s not. Other times, it doesn’t even get that far. Now, yesterday, after countless restarts of the program and the computer, I got frustrated and walked away. When I came back, it was working… so I wonder… is it that it just needs more time to load… although things become visible and there is no indication it might still be loading, maybe some things still are? Maybe it takes time for the Java Runtime to kick in? Because I tend to get similar issues I had before I installed that… it’s like it disappears, then suddenly returns.

    I haven’t had time to test this theory because, honestly, in order to get a project done, I’d rather just keep my computer on and not turn it off to find out InDesign doesn’t load again. I suppose I could check that using the activity monitor.

    Honestly, it’s very frustrating to spend $$ on a new computer and $$ on an expensive software suite, and have them not work.

  17. #21 by fblos on January 18, 2013 - 12:34 pm

    when saving under the same name on a wireless network (overwriting the files) in illustrator (cs5 and cs6), photoshop (cs6),

    my mba 2012 ml 10.8.2 crashes (computer hangs, need to force restart by holding start button)

    very frustrating – anyone else with this issue, and anyone who solved it?

  18. #22 by Skatemore on January 19, 2013 - 5:15 am

    Anyone having issues with Creative Cloud and the new Java update? None of my CS6 apps will open at all and I’m waiting for a level 2 Adobe pro to call me, after the 1st tech said an hour into a support visit he wasn’t very well versed in Mac OSX.

    Running Lion, Java up to date, uninstalled and reinstalled Photoshop and Illustrator and still won’t open.

  19. #23 by KimMazz on February 4, 2013 - 12:08 am

    #109, fblos — I have the same issue. When saving in Fireworks, Illustrator, Photoshop or InDesign across a network to an external drive (time capsule) my entire mac freezes. I can open other programs in the suite for a time being, but the app that is trying to save the file get the spinning ball of death. Then using force quit it says finder has stopped responding. The only thing to do is close any open working apps and reboot by holding the start button.

    BP pro 17-inch, Early 2011 running OSx 10.7.5

    I can’t solve it and I can barely find any information online to help. CS5 was working just fine, it only started happening after the upgrade to CS6. I agree, very frustrating!

  20. #24 by ann on February 4, 2013 - 1:17 am

    dt :
    I am having the same crashing problem, I hope soon there is an update for Lion OSX, or else, the graphics are going to design me.

    When I try to open Illustrator cs3 I am getting and error message saying ” Illustrator is too advance for you try paint or something first” but here before I have used Illustrator too and presently I am following a Graphic Designing course.

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