User feedback survey on Adobe Help


In an effort to improve the Adobe Help experience, we request you to provide us your feedback. Your feedback will help us improve the content and the overall experience of finding, accessing, and using the content.

Please participate in a short survey. It’s only one page long and will take you just a few minutes. All information will be kept confidential and used only to improve the Help content created at Adobe.

Click the link below to access the survey.

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We would appreciate your responses by 02-Oct-2013.

Thank you,
Adobe Help team

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  1. #1 by Richard Rietz on November 22, 2013 - 2:43 am

    Big Problem with Acrobat Pro and Mavericks

    I just upgraded to Mavericks and did a disk reformat, clean OS 10.9 install and then installation of clean version of all apps. I installed Acrobat XI Pro from the original DVD.

    Now the drag-and-drop feature ins Acrobat Pro is not working. You cannot move pages (in Thumbnalis) from one document to another. Also, the ability to move pages around in the same document works very intermittently.

    I was on the phone with Adobe for almost an hour. They could control of my computer and could not fix the problem. So far, we have tried throwing out all the preference files, trying different PDF files and even reinstalling the software.

    You guys clearly have got a glitch here!

    This is a “must have” feature that should work flawlessly in Acrobat. The ability to manipulate PDF files (particularly their pages) is what we are paying for in Acrobat Pro.

    • #2 by Prabhat on November 22, 2013 - 12:37 pm

      Thanks Richard for raising this issue! I’ve forwarded this to the Acrobat support team, and have suggested them to post an appropriate comment here as well as in the Acrobat forums (forums.adobe.com/community/acrobat).

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