Creative Cloud, Creative Suite 6, and Mavericks (10.9)


totem-creative-cloud-80x80Apple announced the general availability of Mac OS X Mavericks today. The natural question to ask is, should I upgrade or not? Will my existing software work? Will my Creative Cloud apps continue to work?

 

Adobe and Apple have worked closely together to test Adobe® Creative Cloud applications and Adobe Creative Suite 6 applications for reliability, performance and user experience when installed on Intel® based systems running Mac OS X Mavericks. (v10.9). All Adobe CC and CS6 products are compatible, but a few products require updates to the latest builds to work properly. Adobe Photoshop® CS5, CS4 and CS3 were also tested with Mac OS X Mavericks and there are currently no major issues known..

Read the complete OS Compatibility and FAQs for Mavericks.

As with any new release of an OS, there may be unexpected issues that arise that were not discovered during testing. If you encounter any issues, please report them using the bug reporting form.

Update #1

The excellent folks over at Illustrator responded to the issues that you’ve reported. They’ve uncovered two reasons why you might be having trouble.

  1.  Due to Astute Vector Scribe plug-insSee http://helpx.adobe.com/illustrator/kb/illustrator-crashes-mavericks-os-x-109.html
  2. Adobe Illustrator CS 6 fails to launch because of the requirement of Java at the runtime. See  http://helpx.adobe.com/illustrator/kb/illustrator-crashes-mac-os-108x.html

Update #2

Summarizing a couple of problems and solutions from the comments below:

  • Problem with Open/Save dialog boxes — Try switching to List or Icon view in the File > Open or File > Save dialog (quickly – before it disappears). There seems to be an issue with the Cover Flow view (the one that looks like iTunes album covers). — Thanks, Meredith!
  • With a release of any new OS, often default directory permissions are modified. This may cause trouble with older software. It may be worthwhile to check and grant read/write permissions to product folders.
  • Photoshop + dual Monitors: Go to System Preferences, click Mission Control, and turn off “Displays have separate Spaces.” This will preserve the multi-monitor setup when you switch out of and back to an Adobe app.
  • We have seen some reports that users are unable to sign in with the Creative Cloud app for desktop. For a resolution, see http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Update #3

Illustrator update 17.0.1 is out today, 11/18/2013. To see details about this update see, Illustrator 17.0.1 Release Notes.

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  1. #1 by Thomas on October 23, 2013 - 10:20 pm

    Illustrator is not even starting (CS 6). Photoshop CS 4 neither.

    • #2 by dexter on October 24, 2013 - 3:12 pm

      same here. can you kindly let us know if you find a work around?

    • #3 by Dusty on November 2, 2013 - 8:59 am

      ya mine is the same way, is have CS5

  2. #4 by Alessandro Leite on October 24, 2013 - 2:16 am

    My Adobe Illustrator CS6 stop works on Mac OS Mavericks. Photoshop works fine… i will look for updates… Let’s see…

  3. #5 by katie on October 24, 2013 - 4:26 am

    after effects cs6 unsupported. photoshop fine. premiere fine. lightroom 4 fine.

    • #6 by iam on October 24, 2013 - 8:12 am

      all the students using after effects CC are screwed if they don’t have a copy of cs6

  4. #7 by Ivan on October 24, 2013 - 6:25 am

    After installing 10.9 Illustrator CS6 won’t launch. I updated it. It still doesn’t work.

    Dreamweaver CS 6 won’t launch either. Updated. Still won’t launch.

  5. #8 by Steven on October 24, 2013 - 7:38 am

    I had the same problem with Illustrator CS 6 but a system, restart fixed it for me and now it’s working just fine.

  6. #9 by Graham on October 24, 2013 - 11:41 am

    Having all sorts of problems saving files in Adobe Illustrator CC. The Finder window opens for about 1 second then disappears.

    • #10 by Meredith on October 29, 2013 - 10:38 pm

      The problem is Cover Flow view in the Open or Save dialogs.
      Before the file browsing dialog quits, click on the icon for Icon view, List view, or Column view in the upper left.
      This is occurring in other apps, like Safari, too.

    • #11 by S42 on October 31, 2013 - 7:03 pm

      You’re right! It is coverflow. So a workaround is possible, Whew! What a PITA. This needs a fix!

  7. #12 by dexter on October 24, 2013 - 3:10 pm

    Same here everything else is ok except for illustrator.:(

  8. #13 by BAS on October 24, 2013 - 5:03 pm

    Gradient is not working

    als the bug reporting form is offline… that is really weird…

  9. #14 by John on October 24, 2013 - 6:41 pm

    Not that it helps any of the people who have already posted, but it may be helpful for others looking at the upgrade to do a system image in Disk Utility (not just a Time Machine backup) before making the jump. That way if there’s anything wrong, you can just scrap it and roll back to a “Last, Best” version.

    • #15 by Ricky Carter on October 28, 2013 - 3:43 pm

      This was very helpful. I have been thinking about installing the new OS but thought I’d research how well CS6 was doing on the new OS.

  10. #16 by Ani on October 24, 2013 - 7:22 pm

    I had the same problem after installing Mavericks. However, after installing the Java 6 update, Illustrator CS6 started working… still having problem with After Effects CS6 though. I get a white screen of death and it dies. :(

  11. #17 by Corie on October 24, 2013 - 7:43 pm

    I just installed Mavericks…. Dreamweaver and Illustrator won’t launch (CS6)… Fireworks and Photoshop are running fine…
    Any ideas?

  12. #18 by KitsuneStudios on October 24, 2013 - 7:54 pm

  13. #19 by Peter Groesbeck on October 24, 2013 - 7:57 pm

    Photoshop CS6 workspaces on multiple monitors not being saved in Mavericks. Anytime I leave the window and come back, or open new document, all my panels are on top of one another on the main screen. No save command available, so used reset workspace option. Still doesn’t work. Have deleted workspaces and set new ones – still no go.

    • #20 by Leukeh on October 25, 2013 - 6:11 am

      Also having this problem, across InDesign, Photoshop & Illustrator. My colleague’s computer is fine though, but it’s good to know there’s someone else out there with the same bug…

  14. #21 by Gilles on October 24, 2013 - 7:57 pm

    My illustrator CS6 stop works too on Maverick. Any solutions ?

  15. #23 by Richard Hallam on October 24, 2013 - 9:27 pm

    Having problems with InDesign cc. Cant browse files through InDesign properly. The browse window closes down as I’m trying to access files. So I can’t save the InDesign document to our server or place image files into my InDesign document.

    • #24 by Meredith on October 31, 2013 - 10:03 pm

      Try switching to List or Icon view in the File > Open or File > Save dialog (quickly – before it disappears). There seems to be an issue with the Cover Flow view (the one that looks like iTunes album covers).

  16. #25 by Jarrod Galm on October 24, 2013 - 9:44 pm

    My Illustrator CC kept crashing, but I discovered the plugins I had installed were causing it to crash. Once I removed the plugins, it worked again.

    Sadly, when a new OS comes out, not only do we need to rely on Adobe to make sure the core products work, we have to wait for the smaller plugin developers to release updates for their software as well. Bummer.

  17. #26 by Wizbit on October 24, 2013 - 10:05 pm

    Photoshop CS6 working fine – no issues noticed so far!

    Illustrator CS6 – seems to be fine. Not really pushed it!

    Bridge CS6 – seems to be OK too.

    InDesign CS6 – SLOOOOOOOW!

  18. #27 by Ken Yaecker on October 24, 2013 - 10:17 pm

    So far Illustrator and Photoshop, and Lightroom are working fine. Only ones I have tried since updating to Mavericks

  19. #28 by Alex on October 24, 2013 - 10:17 pm

    Dreamweaver CC is like molasses. Takes forever to even just select a bit of text.

  20. #29 by kc on October 24, 2013 - 11:34 pm

    Everything worked fine for one day. However on startup for the 2nd day Creative Cloud desktop app asked for login to authorize the license and crashed, locking out of all CC apps, and all Cloud content.

    Now, working in 30 day trial modes until Adobe can get create a working patch. No other problems though.

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