Creative Cloud, CS6, and Windows 8.1

Microsoft announced the general availability of Windows 8.1 today. The natural question to ask is, should I upgrade or not? Will my existing software work? Will my Creative Cloud apps continue to work?


Adobe and Microsoft have worked closely together to test Adobe® Creative Cloud applications and Adobe Creative Suite 6 applications for reliability, performance and user experience when installed on Intel® based systems running Microsoft® Windows® 8.1.  There are currently no known issues. Adobe Photoshop® CS5, CS4 and CS3 were also tested with Windows 8.1 and there are currently no major issues known.

Read the complete OS Compatibility and FAQs for Windows 8.1.

As with any new release of an OS, there may be unexpected issues that arise that were not discovered during testing. If you encounter any issues, please report them using the bug reporting form.

To check if your software is compatible with Windows 8.1, you can also visit the Windows Compatibility Center, and check for specific software.

Update #1

There is a reported issue that the spanish version of Illustrator CC  in does not start on Windows 8.1. A resolution is posted on the following KB document:

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  1. #1 by Susana on October 22, 2013 - 5:08 pm

    Incidencia: 0211720397
    Hola, he actualizado a Windows 8.1 y Illustrator CC en castellano no funciona.
    Desde el soporte técnico de Adobe me han informado que se está mirando de solucionar el problema.
    Me parece un fallo muy grave por parte de Microsoft/Adobe, pues nadie estaba informado del problema.
    ¿Me podéis avisar cuando esté solucionado?

  2. #3 by Carlos on October 28, 2013 - 1:38 am

    Same thing happened to me and there´s no current solution for it I´m a designer so you might imagine how necessary this is for me It´s just unvelievable that this problema haven´t been solved, I´ve never worked with Windows before and now I remember why. I just hope we can get a solution as soon as possible

  3. #4 by Alejandra on November 7, 2013 - 6:56 am


  4. #5 by jana on November 8, 2013 - 7:23 am

    Hi there,
    I installed Windows 8.1 today and ever since, my Photoshop CS6 has been uncharacteristically glitchy. For example:
    1. I can’t get the circle off my cursor onscreen, which hinders easy functionality.
    2. The image keeps rotating/tilting spontaneously (and the only way to get it back upright is to close file and reopen it). 3. Now there is an aqua line going vertically down the middle of the image … not sure what triggered its appearance or how to get rid of it (i can’t draw over, not sure what it means).
    The program was running perfectly beforehand. And I had just figured out how to get rid of the circle!! (which only appeared after I bought a computer with Windows 8 on it … cursor circle never appeared with Windows 7).
    I was trying to figure out if the glitch was with Adobe PS, Wacom Intuos5 or Windows 8. Pretty sure it’s Windows now. Anyone have any suggestions?? I need to have fluidity when illustrating, not an obstacle course.
    Thanks all!

  5. #6 by jana on November 8, 2013 - 9:58 am

    Also, 4. There is a delay between drawing on the drawing pad and what appears onscreen (never had that before) and unusual jerkiness.

  6. #7 by ivan crespo on November 9, 2013 - 5:57 am

    I have kind of solved the issue installed w8.1 but..
    1 photoshop paint lagg… anoying
    2 id opens does nothing but the dark gray screen with all icons cant even click to close it freezzee
    3 i dont know if suscribe

  7. #8 by Shawn Ashe on November 15, 2013 - 12:41 am

    I installed Win 8.1 and have Adobe CC products, Illustrator, etc.

    Ever since then Illustrator has LOTS of BUGS. So I went back to Win 8 Pro and all IS resolved.

    Guess that’s what I get for jumping on the Win upgrade bandwagon so fast. I never do it, I don’t know what came over me.

    Bottom line, WAIT a few months before upgrading, by then Adobe/Win 8.1 will have it resolved.

    • #9 by Vikrant on November 15, 2013 - 1:43 am

      Hi Shawn,
      What type of problems are you facing? If you let us know we can try and figure out what’s going on.

  8. #10 by Andrea on November 19, 2013 - 9:33 am

    My problem is after I updated to Windows 8.1 pro…now my Adobe Bridge will not work. How can I resolve this or go back to Windows 8?

    • #11 by Andrea on November 19, 2013 - 11:03 am

      I’m using CS 5. When I updated to 8.1 today at first things were fine. But after a few hours bridge quit working. I believe the only thing it could be is the upgrade to 8.1
      Examples: In Bridge it won’t update names now, also that screen has changed, after I try to change names Bridge just spins and I can’t see any of the pictures in the folders.
      So if I upgrade CS5 to CS6 will it be better?

  9. #12 by Nicolás on December 16, 2013 - 11:24 pm

    InDesign CC deja de funcionar a los pocos segundos de arrancar… Y no se puede usar para nada. Uso Windows 8.1 Pro

  10. #14 by Michael Broyles on December 19, 2013 - 1:51 am

    Upgraded to Windows 8.1 and Photoshop CC is now sluggish, slow and frustrating to use!!!

  11. #15 by Steve Klotz on April 13, 2014 - 9:27 am

    I’ve been working with old CS2, because I’m on a tight budget. Everything’s worked fine under Win8 for a couple of years. Now, after upgrading to Win 8.1 last week, InDesign won’t let me do ANYTHING with a document. Only open, minimize and close. That’s it. no tools, no printing, no nothing. And, of course, I can’t uninstall Win 8.1 (wasn’t that convenient of them?) HELP!!

  12. #16 by S. Kaldas on March 20, 2015 - 10:32 pm

    Hi There,
    Since I installed Adobe Creative Suite 6 on my new laptop with Windows 8.1, I have a problem with InDesign software. When I place the cursor (pointer) over any tool or icon, I do not see the name or tool tip of this tool/icon. That happens with every dialog box & all panels including Control Panel in InDesign.
    However, the program is running perfectly with Windows 7 on my old computer
    I uninstalled & re-installed Adobe Creative Suite6. Also I replaced the InDesign Preference File with a new fresh one but problem still persist.
    It looks like there’s a problem for InDesign within Windows 8.1 environment!

    Does anyone have suggestions on how to solve this problem?
    Thanks all!
    S. Kaldas

  13. #17 by Ashish on August 1, 2016 - 11:33 pm

    hi, recently i upgrade my windows 8 to 8.1 pro and i am trying to install adobe suites cs6 master collection but it is always failed. i tried a lot. i also tried to install cs3 suits but it’s failed too.
    please help…

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