Creative Cloud, Creative Suite 6, and Mavericks (10.9)

totem-creative-cloud-80x80Apple announced the general availability of Mac OS X Mavericks today. The natural question to ask is, should I upgrade or not? Will my existing software work? Will my Creative Cloud apps continue to work?

 

Adobe and Apple have worked closely together to test Adobe® Creative Cloud applications and Adobe Creative Suite 6 applications for reliability, performance and user experience when installed on Intel® based systems running Mac OS X Mavericks. (v10.9). All Adobe CC and CS6 products are compatible, but a few products require updates to the latest builds to work properly. Adobe Photoshop® CS5, CS4 and CS3 were also tested with Mac OS X Mavericks and there are currently no major issues known..

Read the complete OS Compatibility and FAQs for Mavericks.

As with any new release of an OS, there may be unexpected issues that arise that were not discovered during testing. If you encounter any issues, please report them using the bug reporting form.

Update #1

The excellent folks over at Illustrator responded to the issues that you’ve reported. They’ve uncovered two reasons why you might be having trouble.

  1.  Due to Astute Vector Scribe plug-insSee http://helpx.adobe.com/illustrator/kb/illustrator-crashes-mavericks-os-x-109.html
  2. Adobe Illustrator CS 6 fails to launch because of the requirement of Java at the runtime. See  http://helpx.adobe.com/illustrator/kb/illustrator-crashes-mac-os-108x.html

Update #2

Summarizing a couple of problems and solutions from the comments below:

  • Problem with Open/Save dialog boxes — Try switching to List or Icon view in the File > Open or File > Save dialog (quickly – before it disappears). There seems to be an issue with the Cover Flow view (the one that looks like iTunes album covers). — Thanks, Meredith!
  • With a release of any new OS, often default directory permissions are modified. This may cause trouble with older software. It may be worthwhile to check and grant read/write permissions to product folders.
  • Photoshop + dual Monitors: Go to System Preferences, click Mission Control, and turn off “Displays have separate Spaces.” This will preserve the multi-monitor setup when you switch out of and back to an Adobe app.
  • We have seen some reports that users are unable to sign in with the Creative Cloud app for desktop. For a resolution, see http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Update #3

Illustrator update 17.0.1 is out today, 11/18/2013. To see details about this update see, Illustrator 17.0.1 Release Notes.

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Creative Cloud, CS6, and Windows 8.1

Microsoft announced the general availability of Windows 8.1 today. The natural question to ask is, should I upgrade or not? Will my existing software work? Will my Creative Cloud apps continue to work?

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Adobe and Microsoft have worked closely together to test Adobe® Creative Cloud applications and Adobe Creative Suite 6 applications for reliability, performance and user experience when installed on Intel® based systems running Microsoft® Windows® 8.1.  There are currently no known issues. Adobe Photoshop® CS5, CS4 and CS3 were also tested with Windows 8.1 and there are currently no major issues known.

Read the complete OS Compatibility and FAQs for Windows 8.1.

As with any new release of an OS, there may be unexpected issues that arise that were not discovered during testing. If you encounter any issues, please report them using the bug reporting form.

To check if your software is compatible with Windows 8.1, you can also visit the Windows Compatibility Center, and check for specific software.

Update #1

There is a reported issue that the spanish version of Illustrator CC  in does not start on Windows 8.1. A resolution is posted on the following KB document: http://helpx.adobe.com/illustrator/kb/illustrator-does-not-start-windows-81.html

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User feedback survey on Adobe Help

In an effort to improve the Adobe Help experience, we request you to provide us your feedback. Your feedback will help us improve the content and the overall experience of finding, accessing, and using the content.

Please participate in a short survey. It’s only one page long and will take you just a few minutes. All information will be kept confidential and used only to improve the Help content created at Adobe.

Click the link below to access the survey.

Survey_link 

 

We would appreciate your responses by 02-Oct-2013.

Thank you,
Adobe Help team

Tip: To open a Help hub page for a product, type <productname help> in the search box of your browser. For example, to open the Help for Adobe InDesign, type ‘adobe indesign help’.

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Creative Cloud | Help

totem-creative-cloud-80x80Sometimes, we all need some help. A little nudge in the right direction, and then we can figure things out on our own. I am compiling a list of resources here that you can look at the next time you find that you’re stuck. Do you know some more. Post a link in the comments below, and I’ll update this list.

 

Creative Cloud Help

Getting Started with Creative Cloud  – Your first port of call, whenever you might need some help

Creative Cloud helpful Tips — When you need a short, sweet answer

Learn Creative Cloud — Are you new to Creative Cloud? or new to an App? Learn a new app and get started

Manage your Membership – When you need help with your Creative Cloud account, payments, receipts, and all things administrative.

Creative Cloud FAQs — The really big list of FAQs that have ever been asked about the Creative Cloud.

Expert Forums — The Adobe Creative Cloud Community, including experts and Adobe staff hang out here. Join the conversation.

Contact Customer Care — Sometimes, when you just need to catch hold of someone at Adobe. It’s a wizard, so that we get a general idea about what your issue might be.

 

Not a Creative Cloud member yet?

Any chance that you’re not a Creative Cloud member yet? It’s easy to join.

Sign up for a free membership at http://creative.adobe.com/plans/ and take a test drive. If you’re an existing Creative Suite customer, there might even be some introductory offers available. Check if any introductory offers are available.

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Can I install both CS6 and CC apps on my computer?

totem-creative-cloud-80x80Yes. Its fine to have both versions installed on your computer. A CS6 version can co-exist with a CC version without causing any trouble. Sometimes, you need both versions to be able to work with multiple clients and deliverables.

 

Your Creative Cloud membership also includes access to CS6 apps. So if you ever need the CS6 version, head over to http://creative.adobe.com/, sign in, and download a CS6 app. For instructions on how to install CS6 apps see: Install CS6 app with Creative Cloud.

 

 

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