Posts Tagged creative cloud

Creative Cloud, Creative Suite 6, and Mavericks (10.9)

totem-creative-cloud-80x80Apple announced the general availability of Mac OS X Mavericks today. The natural question to ask is, should I upgrade or not? Will my existing software work? Will my Creative Cloud apps continue to work?

 

Adobe and Apple have worked closely together to test Adobe® Creative Cloud applications and Adobe Creative Suite 6 applications for reliability, performance and user experience when installed on Intel® based systems running Mac OS X Mavericks. (v10.9). All Adobe CC and CS6 products are compatible, but a few products require updates to the latest builds to work properly. Adobe Photoshop® CS5, CS4 and CS3 were also tested with Mac OS X Mavericks and there are currently no major issues known..

Read the complete OS Compatibility and FAQs for Mavericks.

As with any new release of an OS, there may be unexpected issues that arise that were not discovered during testing. If you encounter any issues, please report them using the bug reporting form.

Update #1

The excellent folks over at Illustrator responded to the issues that you’ve reported. They’ve uncovered two reasons why you might be having trouble.

  1.  Due to Astute Vector Scribe plug-insSee http://helpx.adobe.com/illustrator/kb/illustrator-crashes-mavericks-os-x-109.html
  2. Adobe Illustrator CS 6 fails to launch because of the requirement of Java at the runtime. See  http://helpx.adobe.com/illustrator/kb/illustrator-crashes-mac-os-108x.html

Update #2

Summarizing a couple of problems and solutions from the comments below:

  • Problem with Open/Save dialog boxes – Try switching to List or Icon view in the File > Open or File > Save dialog (quickly – before it disappears). There seems to be an issue with the Cover Flow view (the one that looks like iTunes album covers). — Thanks, Meredith!
  • With a release of any new OS, often default directory permissions are modified. This may cause trouble with older software. It may be worthwhile to check and grant read/write permissions to product folders.
  • Photoshop + dual Monitors: Go to System Preferences, click Mission Control, and turn off “Displays have separate Spaces.” This will preserve the multi-monitor setup when you switch out of and back to an Adobe app.
  • We have seen some reports that users are unable to sign in with the Creative Cloud app for desktop. For a resolution, see http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Update #3

Illustrator update 17.0.1 is out today, 11/18/2013. To see details about this update see, Illustrator 17.0.1 Release Notes.

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Creative Cloud, CS6, and Windows 8.1

Microsoft announced the general availability of Windows 8.1 today. The natural question to ask is, should I upgrade or not? Will my existing software work? Will my Creative Cloud apps continue to work?

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Adobe and Microsoft have worked closely together to test Adobe® Creative Cloud applications and Adobe Creative Suite 6 applications for reliability, performance and user experience when installed on Intel® based systems running Microsoft® Windows® 8.1.  There are currently no known issues. Adobe Photoshop® CS5, CS4 and CS3 were also tested with Windows 8.1 and there are currently no major issues known.

Read the complete OS Compatibility and FAQs for Windows 8.1.

As with any new release of an OS, there may be unexpected issues that arise that were not discovered during testing. If you encounter any issues, please report them using the bug reporting form.

To check if your software is compatible with Windows 8.1, you can also visit the Windows Compatibility Center, and check for specific software.

Update #1

There is a reported issue that the spanish version of Illustrator CC  in does not start on Windows 8.1. A resolution is posted on the following KB document: http://helpx.adobe.com/illustrator/kb/illustrator-does-not-start-windows-81.html

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Creative Cloud | Help

totem-creative-cloud-80x80Sometimes, we all need some help. A little nudge in the right direction, and then we can figure things out on our own. I am compiling a list of resources here that you can look at the next time you find that you’re stuck. Do you know some more. Post a link in the comments below, and I’ll update this list.

 

Creative Cloud Help

Getting Started with Creative Cloud  – Your first port of call, whenever you might need some help

Creative Cloud helpful Tips — When you need a short, sweet answer

Learn Creative Cloud — Are you new to Creative Cloud? or new to an App? Learn a new app and get started

Manage your Membership – When you need help with your Creative Cloud account, payments, receipts, and all things administrative.

Creative Cloud FAQs — The really big list of FAQs that have ever been asked about the Creative Cloud.

Expert Forums — The Adobe Creative Cloud Community, including experts and Adobe staff hang out here. Join the conversation.

Contact Customer Care — Sometimes, when you just need to catch hold of someone at Adobe. It’s a wizard, so that we get a general idea about what your issue might be.

 

Not a Creative Cloud member yet?

Any chance that you’re not a Creative Cloud member yet? It’s easy to join.

Sign up for a free membership at http://creative.adobe.com/plans/ and take a test drive. If you’re an existing Creative Suite customer, there might even be some introductory offers available. Check if any introductory offers are available.

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InDesign CC | Sync Settings using Adobe Creative Cloud

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When you work on multiple computers, managing and syncing glyph sets, menu customizations, keyboard shortcuts, custom workspaces, and PDF presets among the computers could be a chore.

The new Sync Settings feature enables individual users to sync their settings using Creative Cloud. If you use two computers, for example, one at home and another at work, the Sync Settings feature makes it easy for you to keep those settings synchronized on these two computers.  Also, if you have replaced your old computer with a new one and have reinstalled InDesign, you can get the application set up quickly with all your settings in place by just pressing a button.

The syncing happens via your Adobe Creative Cloud account. All the settings are uploaded to Creative Cloud and then are downloaded and applied on the other computer. All sync operations are initiated by users, and they cannot be scheduled or performed automatically (such as at launch or during shutdown).

Note: At any given time, you can activate InDesign on two computers only.

Prerequisites for this feature to work

  • Computers should be connected to the Internet.
  • You have signed into your Adobe Creative Cloud account on both computers. 

Sync settings at first launch

After installation, when you launch the application and create a document or open an existing document for the first time, you will see a prompt asking whether you want to start the sync.

Sync-settings-prompt-on-the-first-launch  

  • Click Sync Settings Now to initiate the sync.
  • Click Disable Sync Settings to disable the feature.
  • Click Advanced to open the Preferences dialog, where you can choose and customize what items are synchronize. 

Using the sync settings feature

Do any one of the following:

  • [Recommended] Click the Sync Settings icon (Sync-icon) at the lower-left corner of the InDesign active document window, and then click Sync Settings Now.
  • Click Edit (Mac: InDesign) > {AdobeID logged in} > Sync Settings Now.

Sync settings on successive launches

When you launch InDesign with prior sync information available, and create a document or open an existing document for the first time, you will see a prompt asking whether you would like to sync the setting from the cloud. To initiate the sync, click Sync Settings Now.

Sync-settings-on-second-machine

The settings are downloaded to your local computer. Once the download is completed, click Apply Now in the left-bottom corner of the document status bar.

Apply-downloaded-settings

If you change glyph sets, keyboard shortcuts, custom workspaces, or PDF presets, you should initiate sync before you close the application. You can see the sync status in the left-bottom corner of the document status bar. Click the Sync Settings icon (Sync-icon) in the status bar and then click Sync Settings Now

Sync-status-from-status-bar 

Managing sync

What gets synced

  • Workspaces
  • Menu sets
  • PDF presets
  • Keyboard shortcut sets
  • Glyphs sets

Choose what you want to sync

Navigate to the Preferences > Sync Settings tab:

  • Click Edit (Mac: InDesign) > {AdobeID logged in} > Manage Sync Settings.
    or 
  • Click Edit (Mac: InDesign) > Preferences > Sync Settings

Manage-sync-settings

Select the checkboxes for the settings that you want to sync. You can also choose what to do in case of conflict.

Note: To sync your settings successfully, you must change the settings only from within the application. The sync settings feature does not sync any file that is manually placed in a folder location. 

Choose an option in case of conflict

There are situations when the system could detect sync conflicts. Sync conflicts occur when the system is unable to determine whether you want a setting from Creative Cloud or from your local computer to be retained since both have been changed after the last sync operation.

Suppose that you change PDF presets on your work computer and sync settings to the Cloud. You then go home and change the same presets on your home computer without syncing with the cloud first. Now since the settings in the cloud and the settings on your home computer are both updated, conflict occurs when your try to sync. If you try to sync in this state, you see a conflict prompt.

 Sync-conflict-prompt 

  • Sync Local: Sync local settings on this computer to the cloud; overwrite the cloud version with the local version of settings.
  • Sync Cloud: Sync from the cloud to this local computer; ignore changes made to the local settings and replace them with the settings in the cloud. 

What’s not synced

  • Keyboard shortcuts created for Windows are synced only with a Windows computer. Similarly, Mac keyboard shortcuts are synced only with a Mac computer.
  • Assets saved to a custom location are not synced.
  • Any modifications (for example: rearrangement of panel) made after creation of the Workspace will not be synced. For Workspace syncing, first set up your working environment and then create a workspace and initiate the sync process.
  • Multilingual syncing is not supported.

- Prabhat Singh and Dinesh Kukreja

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How to install Adobe Output Module in Bridge CC

Adobe_Bridge_CC_mnemonic_RGB_128px_no_shadowWhen we shipped Adobe Bridge CC, it did not include the Adobe Output Module (AOM), which allowed you to create PDF Presentations and Web Galleries.  The team has worked some magic and the Adobe Output Module is now available for Bridge CC. Use the instructions in the following document to install it:  How to install Adobe Output Module in Bridge CC.

In addition, make sure you have the most recent version of Bridge CC installed. To check for updates, in Bridge, choose Help > Updates, and then follow the instructions to install any updates.

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