There is no higher value than the safety of our employees and our customers. Adobe is monitoring the COVID-19 situation closely and taking the necessary precautions to ensure the safety of our employees around the world, while proactively driving business continuity plans to ensure that we continue to deliver for our customers.
We have received some questions about Adobe’s business continuity approach and want to keep all our customers equally informed, so we are sharing the answers to those questions to all our customers.
Will the delivery of Adobe Connect be affected?
Adobe has a Global Safety & Security Contagious Disease Preparedness Plan in place that we are actively applying. The plan outlines a comprehensive risk management and response framework in the event that a contagious disease impacts Adobe personnel, facilities or operations. At this time, Adobe Connect service remains unimpacted by the COVID-19 situation and we fully expect to continue to serve your valued business without any interruption. Our systems and processes are built and continue to be re-validated, to be handled remotely which helps ensure our ability to continue to operate our solutions throughout the duration of this situation.
How will Adobe continue to maintain commitment of products and services to our customers?
Adobe is monitoring the COVID-19 situation closely and taking the necessary precautions to ensure the safety of its employees around the world, while proactively driving business continuity plans and working with our partners to ensure that we continue to deliver for our customers. We are abiding by all national and local rules and restrictions and have aligned to the international standard (ISO 22301) that specifies requirements for setting up and managing an effective Business Continuity Management System.
What action and response plan has Adobe undertaken to mitigate COVID-19 risks which could directly impact ability to deliver and operate for our customers?
All Adobe employees have been informed of the guidance on exercising prevention measures issued by the World Health Organization (WHO). Adobe is further taking pro-active measures to minimize risk by putting in place travel restrictions and finding alternative ways to drive our business operations. All Adobe employees worldwide have access to secure remote working technology and collaboration tools, enabling them to continue to work should they be unable to come into an office.
How will customers be updated on any changes in service availability?
Adobe Connect Hosted Service availability can be found here: https://status.adobe.com/products/3011/ Customers can reach us by email at firstname.lastname@example.org or through the Adobe Support Helpline at the following toll-free numbers:
United States: 800-422-3623; Canada: 800-422-3623; UK: 800 800 23623; Australia: 1800 016 837; New Zealand: 0800 310 318
Here are the global connect support numbers https://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
We have some additional information also posted here that you can share with your colleagues as needed.
The Adobe Connect Team