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We started working with the Australian federal government several years ago to transform how services were delivered via their business services portal using Adobe LiveCycle ES. In 2006, the site won a United Nations Public Services award in the Application of Information and Communication Technology category. The initiative has reduced the cost of interacting with government.
Globally, government has made immense strides in technology investments. However, much of this investment has focused on back-office infrastructure or just getting content onto a web site. Little has been invested in engagement: making sure that government portals are intuitive and citizen-centric so that the public can actually find the services and forms that they need. Here are 3 key best practices to ensure your citizens can find what they need.