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January 27, 2010

Vivek Kundra and the British Invasion

I really enjoyed Vivek Kundra’s blog last week ‘They Gave Us The Beatles, We Gave Them Data.gov’ as he welcomed the launch of data.gov.uk. He writes, “It is exciting to see the seeds of openness, accountability, and transparency taking root around the world.” So I thought I’d draw attention to some of my favorite international examples of what happens when public servants, “are dedicated to breaking down long standing barriers between governments and the people they serve.”
 
The Australian Government Department of Innovation, Industry, Science and Research decided that it was unreasonable for a small business to have to interact separately with dozens of different government agencies before it could legally operate. A new hairdressing business had to first seek approval from 27 agencies for jurisdictional registration, insurance, healthcare, signage, and licenses to play music and serve food (i.e coffee.) before it could legally operate. So Australia created business.gov.au to create a single service in the cloud for business to interact with government. The results were both quantitatively and qualitatively impressive. Listen to Anthony Steve talk about it here.

The London Borough of Southwark struggled to deliver housing benefits to people in need in a timely fashion. By providing more elegant user centric tools to open up process and empower public servants to be accountable to those in need, they reduced the time to benefit from 38 days to 1 day. Listen to Dominic Cain talk about it here.

In 2009, people around the world participated in an open dialogue about international policies and priorities unlike ever before. They did so because the U.S. State Department opened up its public diplomacy to a transparent and collaborative process through its Co.nx program. When U.S. officials spoke, people were invited to listen, question and comment without limitation from their geography, nationality or technical skill. If you’d like to join the dialogue, you can do so here and if you’d like to see pictures of the application that made it possible you can do so here.

Of course all of these examples originated before Open Government became the mantra of a new generation of technologically inspired public servants. But they illustrate that promise can become practice very quickly. And as the British Invasion in 1964 marked the official genesis of ten years of musical innovation, so shall the arrival of fully sanctioned Open Government initiatives like data.gov give rise to innovations in public service. It will be an interesting decade.

COMMENTS

  • By abass - 8:29 PM on January 27, 2010  

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