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September 29, 2010

Adobe Director on User Experience and Government: Part 1 of 3

We recently sat down with Steven Webster, Adobe’s director of Technology and Experience Innovation, to get his perspective on customer and constituent experience and the Government market. This is the first segment of a three-part interview with Steven. In today’s video he discusses:

  • 0:05 – His current role and background
  • 1:05 – A typical day for him and his team
  • 2:30 – The importance of user experience

In parts two and three, which we’ll post over the coming days, Steven covers:

  • User experience and government
  • Open Government Initiative and user experience
  • Future of customer experience

You can read more of Steven’s thoughts on technology and experience innovation on his blog here. And you can follow him on Twitter at @swebsteratadobe