Josh van Tonder

March 18, 2010

IRS rated as the fastest web site

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The IRS gets top marks for the speed of their website in recently released benchmarks (see coverage here). The IRS website minimizes image use and makes large documents available as PDF downloads rather than publishing the information as web pages. The ranking of sites was released by performance monitoring service, Gomez, as part of their annual benchmarking of major website responsiveness (see the full report). The results are summarized in their chart below:

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February 23, 2010

The choice between efficiency or effective citizen interactions?

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In the State of the Union address a few weeks ago, President Obama issued a challenge to the US government. With families and small businesses across the nation tightening their belts and making tough decisions, the federal government should do the same. It’s certainly a challenging time for government to look for efficiencies. Along with the citizens and businesses they service, government jurisdictions at all levels are strained in this economic climate. Federal as well as state and local governments are looking for ways to tighten their belts and still deliver critical services for citizens and small businesses.

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While all government organizations are challenged to tighten their belts, tax and revenue agencies face a special challenge. How can you be more efficient, make it easier for taxpayers to interact with you, but still be as effective as possible collecting tax revenue? In the case of tax agencies, one area that can be a win-win for taxpayers and tax agencies is electronic filing. The City and County of San Francisco’s Office of the Treasurer and Tax Collector is a recent example of a tax agency that added online options that make the agency more efficient while also improving tax filing interactions with citizens and businesses.

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