Posts in Category "PDF"

May 14, 2013

Document workflow optimization: understanding Reader extensions licensing

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The following post was originally published in the Adobe LiveCycle blog.

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We get many questions about Reader extensions. That’s not surprising really because there are numerous ways to use reader extensions in an enterprise capacity, as well as in a workgroup or consumer type of way. We also get many questions about the aspects of licensing reader extensions based on the fact that Reader extended forms can be created from our Acrobat family of products as well as our LiveCycle family of products. The licensing programs for Acrobat and LiveCycle are designed to serve different uses and organizational needs. They scale from desktop use to enterprise levels.

Before we go too much further though, let me explain what a Reader extended document is.

The Reader extensions capability digitally signs a PDF form or document to enable certain features in the free Reader product on a per-file basis. These are features otherwise found in the full Acrobat product.  Extending features in a PDF document allows the content creator to offer more advanced capabilities to end users with free Reader without requiring them to purchase the full Acrobat product.  Examples of the features which are enabled by Reader extensions include commenting, digital signatures, and saving forms and data offline.  We usually see customers take advantage of this technology to capture data in a form using Reader extensions based on the ability for someone to fill out a form inside of the free Reader product, save it to their desktop, and then email it to the person needing this information.

LiveCycle and Reader Extended Forms:

Here’s an example of a Reader extended form:  http://www.irs.gov/pub/irs-pdf/f1040.pdf.  This example was created using LiveCycle Enterprise Suite. LiveCycle is a server based product for automating form and document processing in enterprise organizations. The use of reader extensions in LiveCycle is targeted for large distribution use cases.  Other services available in LiveCycle can be used to generate PDF documents and forms and automate their processing in conjunction with other enterprise systems. LiveCycle’s Reader extensions capabilities are licensed on a per-document (or form) or a per-recipient basis. Its usage can scale to extract information from an unlimited number of documents or an unlimited number of recipients.   A LiveCycle customer can purchase more document or recipient licenses as their business needs require.   For example, a state that wants to develop a single tax form to collect information from its 2 million citizens might purchase a per-document license for their form.  However, a government department of 6,000 planning to develop several human resources forms might be better served with per-recipient licenses.

Acrobat and Reader Extended Forms:

As I mentioned earlier, you can also create a reader extended form by using Acrobat.  Acrobat is a desktop product for producing and working with PDF documents on an individual basis.  The reader extension capabilities in Acrobat are intended for small scale distributions.    Acrobat provides capabilities to extract data into spreadsheets for further processing.

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April 25, 2013

Acrobat-Swiss Army Knife of Software

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Many times I refer to Acrobat as a Swiss Army Knife? Why? Like a Swiss Army Knife you need to have it with you always, it can help you in emergencies, and is a tool you can use daily. I use Acrobat daily in my work, even prior to joining Adobe. Many times it has been my life saver as I needed to edit a PDF file that no one could find the original document. Enter Acrobat, as my emergency rescue, I just export the PDF to Word and begin editing.

Swiss Army Knife Illustration

In state and local government, I find they use Acrobat the way we sometimes use a Swiss Army knife. We get out the knife blade or in Acrobat’s case the Create PDF blade and we forget there are other tools in Acrobat. In our post today I would like to explore some of the other uses of Acrobat or its other blades.

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March 14, 2013

Adobe Acrobat PDF Security Webinar

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Government customers at all levels, federal, state & local and civilian agencies are always concerned about security. For good reason, according to an IDC report, nearly 36% of government agencies have experienced an information leak in the past 12 months. We know it’s a problem, but what tools can be used to help us stem the leaks of information?

Next week, on March 21st at 2 pm est, I will be delivering a webinar to address these points. I will be covering two major topic areas. The first, primarily for IT managers, will discuss application security in Adobe Acrobat and what this means to their agencies.

Screen shot of Protected Mode in Acrobat XI

Screen shot of Protected Mode in Acrobat XI. If you don’t know what this means, join our webinar to learn.

The second area I will cover will be for users of Acrobat. I will discuss how to secure your PDF documents and how to remove sensitive information (commonly called redaction) from your PDF documents. I find many times users of Acrobat assume their PDF files are secure because they are a PDF. This is not the case. In Acrobat XI we can apply security at the onset of creating our PDF documents, which is a real time saver.

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February 22, 2013

Tools with Impact

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LISA_NIDAY_BANNER

While my colleagues attended the Adobe Government Assembly last week (see Jerry’s post), I was in San Bernardino presenting a session for the District Attorney’s Office on Technical Training around Adobe Acrobat XI. About 50 attendees from the district attorney’s office had an entire day of training on how to use tools and technology that improves their effectiveness at prosecuting defendants.

I quickly realized these attorneys often compete with private defense attorneys, who many times have more staff and money to buy better tools. That particular day in San Bernardino was especially telling for my audience, as the manhunt for Christopher Dorner was in full pursuit and their own San Bernardino County officers were at the forefront of the chase. This district attorney’s office would potentially be responsible for the prosecution of Dorner. It really caused me to realize I was teaching them how to leverage a powerful a tool to help them better do their job- prosecute defendants.

Redaction Slide from training.

Redaction Slide from training.

10:16 AM Permalink
November 15, 2012

Honoring veterans by improving benefits claims processes and information access

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This week, with the commemoration of Veterans Day in the US (and Remembrance Day in Canada), we honored those who have selflessly served in our country’s military with honor and distinction so that the freedoms we cherish may endure.

As a veteran of the US Coast Guard,  I am proud to highlight a few of the ways that Adobe is collaborating with Veteran Affairs agencies in North America to improve access for disabled veterans and modernize administrative operations. In many cases, due to gains in efficiency, some resources may be reallocated to the actual care of the veterans these agencies are committed to serve.

 

  • Streamlining workflows for management of benefits claims

US and Canadian VA agencies, including the US Veterans Benefits Administration (VBA), have standardized on multiple Adobe solutions, like LiveCycle for BPM, transforming processes to collect, track, and automate the millions of benefits claims they receive every year.

The organizations have since reported reduced data error rates and significant improvements in efficiency throughout their enterprises, achieving the simple goals of fewer administrative delays and more timely service delivery for our veterans.
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  • Extending usability of veterans’ health records and other critical information

Considering that most systems of record were implemented before today’s mobile revolution, it’s no surprise that many of them do not natively support remote usability of enterprise information and multi-channel functionality for self-service apps.

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October 2, 2012

Adobe Acrobat Turns It Up to 11!

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Adobe Acrobat is widely used throughout the public sector, in federal as well as state and local governments, to harness the power of the ubiquitous PDF file format. Yesterday, Adobe marked a new milestone with the release of Acrobat version 11!

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Kevin M. Lynch, SVP and GM of Acrobat and Document Services at Adobe, further describes some benefits of Acrobat XI in the article below which was originally posted to the Adobe Document Services blog.

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October 1 marks a major milestone for the Adobe Acrobat business. We’re launching Adobe Acrobat XI. Acrobat XI software with cloud services is a powerful new solution that rises to today’s complex document challenges for creating, consuming, sharing and securing PDF content across devices and platforms.

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April 4, 2012

What’s new in Adobe LiveCycle ES3 for Government

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Adobe LiveCycle ES3 was recently released and contains several new features that will appeal to customers in both federal and state & local government.  Full resource documentation for ES3 is available here. This post will focus on the new features that will be most interesting to government customers.

CRX – Content Repository Extreme

Adobe LiveCycle ES3 foundation now comes with a full implementation of the CRX.  A Java Content Repository (JCR) based on Apache’s Jackrabbit. (http://jackrabbit.apache.org/)  It implements the JSR 170 and JSR 283 specifications.  This is a great solution for storage for customers who don’t want to purchase or don’t already have an enterprise content management (ECM) solution in place.

There are also operations in the LiveCycle Workbench for reading from, writing to, and managing the documents in the CRX.

Adobe LiveCycle Designer ES3

There were several updates to the Adobe LiveCycle Designer that will make the lives of form designers much easier.  The first is the ability to create and apply styles to objects in forms in much the same manner that CSS is able to style HTML elements.

The next new feature is added support for bulleted, numbered, and nested lists in text objects.  This is an update that was requested time and time again, and has now made it into the product.  The final added feature is support for the right to left languages, Arabic and Hebrew, which is very helpful to specific government agencies.

Adobe LiveCycle Rights Management ES3

Adobe LiveCycle Rights Management has been a great tool for governments to protect personally identifiable information (PII) of the citizenry as well as classified documents.

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March 26, 2012

Highlighting Adobe Solutions at HIMSS 2012

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Combining several of my favorite topics, including healthcare and technology, the 2012 HIMSS Conference and Exhibition continued its streak of record-breaking attendance with a final count of just over 37,000 like-minded attendees last month in Las Vegas.

Demonstrated even today, as the US Supreme Court begins to hear arguments on the Affordable Care Act, this past year has brought a relentless pace of change throughout the healthcare ecosystem. However, since most stakeholders agree that Health IT can save lives, improve the experience of care, and reduce costs, HIMSS provided a welcomed opportunity for stakeholders from all segments to come together, learn and share. But then they took it a step further by indulging specific interests within those broad topics.

For example, is Social your thing?  “There’s a pavilion for that.”

Interested in business trends and policy updates within the federal government? “Here’s your workshop.”

Responsible for improving clinical outcomes and cost-effectiveness?  “Check out the Intelligent Hospital Pavilion

Driving efficiency through medical device connectivity? “The Interoperability Showcase is for you.”

I could go on, but let’s just say this was one of those weeks that I particularly loved my job. It was simply MU-tiful (sorry, -inside joke for my fellow health IT geeks).

And it was especially rewarding to highlight the significant role Adobe technologies played in many of the featured products and solutions at the world’s largest Health IT conference.

 


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Healthcare agencies, payers, providers, and partners worldwide trust Adobe to securely drive customer engagement, optimize workflow efficiencies, and measure overall effectiveness.  And HIMSS is always a great place for us to demonstrate our commitment to them, and to just say thank you.

Drop us a line anytime on Twitter @AdobeGov and @AdobeCEM.

2:53 PM Permalink
September 20, 2011

Practice What You Preach: Optimizing Experiences for Your Internal Customers

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“Give me six hours to chop down a tree and I will spend the first four sharpening my axe.”
– Abraham Lincoln

A profound quote, but what does it have to do with Customer Experience Management (CEM)? More than you may think.

I’ve had the pleasure of working with government agencies and commercial enterprises around the world that have leveraged Adobe solutions to optimize their customers’ experiences and build “brand” loyalty. From helping their citizens foster online communities and validate program objectives with our Social Brand Engagement solutions, to simplifying complex eligibility determinations with our Selection & Enrollment solutions; these organizations all share a common goal – to provide consumers with engaging digital interactions that deliver measurable results.

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But how much more efficiently would an enterprise operate if it also deployed similar solutions internally to optimize experiences for their own employees? After all, don’t we all serve internal customers in our organizations, regardless of our roles? How much more effective will an agency become as it sharpens its tools by replacing cumbersome paper-based processes with streamlined electronic workflows?
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As Director of the Data Services Division at Oklahoma’s Department of Human Services (OKDHS), James Randell posed those questions to his agency, and then he set out to find the answers. He led the deployment of Adobe’s suite of digital enterprise solutions at OKDHS, his state’s largest agency with over 7,200 employees and 4,000 contractors that span 77 counties. As James put it, the agency was suffering from a “Form-demic,” with almost 1100 unique paper forms that offered low accountability, fragmented tracking, and minimal security throughout the routing process.
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At this year’s annual conference of IT Solutions Management for Human Services (ISM 2011 ) in Austin, Texas, James presented his experiences and shared best practices during a popular session “Advancements in Electronic Forms Technology,” which highlighted his implementation of Adobe Enterprise Solutions for a packed audience of executives from HHS agencies throughout the US.

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Afterward, I spoke briefly with James and asked him to expound on the project’s impact on OKDHS, and its resulting effects on operational efficiencies.
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Among the improvements that he noted were quicker response times to bottlenecks and greater transparency. These changes also empowered case managers to effortlessly identify the current status of pending cases.
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August 29, 2011

San Diego County DA’s Office and Adobe Acrobat

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In a recent conversation, Mark Whitmore, the Deputy District Attorney at the San Diego County District Attorney’s Office, told us how the organization accelerates Juvenile Court proceedings using Adobe Acrobat Pro in a Microsoft SharePoint environment. The organization, together with its partners—San Diego Juvenile Justice Partners, the County Technology Office, the Probation Department, and the Office of the Public Defender—uses advanced PDF capabilities in Acrobat Pro and SharePoint document management. The digital case file environment, known as the Justice Electronic Library System or JELS, was developed by the County Technology Office and serves all county juvenile justice stakeholders in the DA’s office, Probation, and other areas.

By using Acrobat to convert case files to searchable PDF files integrated into its SharePoint environment, the division saves administrative staff from having to sort, collate, file, retrieve, and photocopy countless case files on paper. The improved case file management has already freed up time for 10 staff members to devote to other critical activities. Deputy DA’s and other participants with access to the JELS system can go over case documents electronically prior to each hearing, greatly accelerating case file review.

The JELS system has dramatically enhanced collaboration in the office and the courtroom. Based on its success, the California County Information Services Directors Association (CCISDA) awarded San Diego County a first place Innovation Award in the collaboration category.

To learn more, check out the full story on the San Diego County DA’s office here.

You can keep in touch with the Acrobat team on Twitter @Acrobat and, of course, keep up-to-date with all things Adobe in goverment on Twitter @AdobeGov.

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