Adobe Public Sector Blog

Honoring veterans by improving benefits claims processes and information access

This week, with the commemoration of Veterans Day in the US (and Remembrance Day in Canada), we honored those who have selflessly served in our country’s military with honor and distinction so that the freedoms we cherish may endure.

As a veteran of the US Coast Guard,  I am proud to highlight a few of the ways that Adobe is collaborating with Veteran Affairs agencies in North America to improve access for disabled veterans and modernize administrative operations. In many cases, due to gains in efficiency, some resources may be reallocated to the actual care of the veterans these agencies are committed to serve.


  • Streamlining workflows for management of benefits claims

US and Canadian VA agencies, including the US Veterans Benefits Administration (VBA), have standardized on multiple Adobe solutions, like LiveCycle for BPM, transforming processes to collect, track, and automate the millions of benefits claims they receive every year.

The organizations have since reported reduced data error rates and significant improvements in efficiency throughout their enterprises, achieving the simple goals of fewer administrative delays and more timely service delivery for our veterans.


  • Extending usability of veterans’ health records and other critical information

Considering that most systems of record were implemented before today’s mobile revolution, it’s no surprise that many of them do not natively support remote usability of enterprise information and multi-channel functionality for self-service apps.

As demonstrated by the inspiring story of our winning top honors in the innovative Blue Button Challenge for Veterans Affairs health records, Adobe has historically led the charge for intuitive user experiences and secure access to sensitive information on both sides of the enterprise firewall throughout the public sector.  VA is no exception.


  • Improving accessibility for disabled veterans

Gains in back-office efficiency are not as valuable unless everyone can take advantage of them through meaningful interactions on the front end. For thousands of visually-impaired veterans, the ability to independently engage with VA agencies regarding their health care and other benefits is a primary concern.

And while regulations and standards, like Section 508 and WCAG 2.0, provide guidance on accessibility requirements, government agencies are often challenged as they look to effectively deliver compliant content en masse, both internally and externally.

The US Department of Veterans Affairs recently standardized on an Adobe accessibility solution to streamline workflows for content authors, integrating processes like data tagging, redaction, and verification. The result is a consistently robust experience for all end users.

Creativity in Government, Digital Government, Eye on AdobeGov, Government initiatives, Government Innovation, Healthcare, Policy