Oct 5, 2015 /

Data Security from the Inside Out

This week we have called attention to issues relating to cyber security in the workplace as part of National Cyber Security Awareness Month, which is essential given that agencies have reported 15 percent more information security incidents between fiscal year 2013 and 2014.

Oct 5, 2015 /

Document Security Built for Life

Content privacy, security and compliance are all important aspects of government business. Sensitive content is frequently exchanged between agencies, contractors, industry and other vendors within the supply chain.

Oct 5, 2015 /

Let’s Get Physical about Data Protection

October marks the observance of National Cyber Security Awareness Month (NCSAM). Now in its 11th year, attention among federal agencies to this month-long initiative has never been more pressing. The insider threat has become an essential component of every agency’s comprehensive security program, and these threats are one of the most potentially dangerous forms of network compromise.

Sep 24, 2015 /

Content Anywhere: Using Mobile Devices for Content Production

Agencies are recognizing the benefits of encouraging mobile production of content. Forrester found that 62 percent of leaders in organizations that value creativity said they use technology to help their staffs find creative solutions to problems.

Sep 18, 2015 /

Meet Citizen Needs by Optimizing Transactions – Leave 1960s Era Processes Behind

85% or more of government processes start with a form and almost 100% of these forms were optimized to be filled out with a pen on a piece of paper. Over the years, we have moved electronic copies of these forms online, but now it is time now to re-imagine what the form should be. Stop making paper forms electronic. Instead re-think how you would deliver a brand new user experience.

Sep 15, 2015 /

Customer Experience Officers (CXOs) in the Public Sector

Public sector CXOs are now in a position to see what happened in the commercial world with the rise of the Chief Marketing Officer (CMO) – often a private sector counterpart of the public sector CXO – and learn from the experiences in the private sector.