Simplifying Service Transactions and Business Processes
As we’ve posted about in the recent past, the Adobe Gov UK team has been holding a monthly webinar series focused on the public sector.
Recent webinars have focused on Delivering and Designing Intuitive Online Services and on ID and Authentication for Online Services.
The latest in this webinar series took place last week, on May 12, and was devoted to Simplifying Service Transactions & Business Processes. The event included a strong panel:
- Glyn Evans, Socitm President, Corporate Director of Business Change at Birmingham City Council and CIO Council member
- Peter Bole, Director of ICT at Kent County Council
- Alan Banks, Managing Director, Adobe UK
- Helen Olsen, Managing Editor, ITU and UKauthorITy
The group addressed that public services are moving inexorably online, and the UK population is becoming ever more digitally savvy. But how do we take advantage of the best in technology developments to meet the needs of both the organization and the citizens it serves? Efficiency is essential, but is agile development the key? Does new technology solve old problems and deliver joined up processes and services? Or does the public sector silo mentality block the holistic thinking needed for a step change in performance?
An on-demand version of the webinar is now available; you’ll find it here. It runs approx 45 minutes. We hope you’ll check it out.
The next in this series of webinars is scheduled for June 14 and will be focused on Collaborating for the Future – Joined up Thinking and Joined up Working. You can register here.